Sport Clips

In regards to ID number [redacted] , I have tried to contact the complaintant repeatedly to determine the repair issue they were referring toI have not been able to reach themI have inspected the store and taken care of any repairs that were neededPlease let me know if any more information is neededThanks! [redacted]

Initial Business Response / [redacted] (1000, 13, 2015/07/20) */ We apologize for the misunderstanding. We just took ownership of this location on 7/1/2015. The sign must of been taken down before we took over the location because we are not aware of it. Either way though this is not how we like to do... business at any of our locations. We would love to have Mr. [redacted] come back into our location for his next haircut and we would be happy to comp his visit. Sincerely, [redacted] Owner/Operator

September 19, 2017Dear ***,I received your letter regarding complaint ID ***I am trying to figure out exactly what happened during the haircut service on August I looked into our system and did find a client by the name of *** *** had come in on August for a haircutThis letter
was the first we had heard of this situationMy manager is normally aware of any problems that may occur in our storeUnfortunately, the stylist who performed the haircut is currently on vacation and I am notable to gether side of the situationI would like to address a couple of the statements that were made in the letterWhile registering his name for haircut they made him pay $minimum tip otherwise theywon't register his name." - We currently have a self-check in system where the cliententers their own name when they arrivePayment for the service occurs after the haircut is completeWe do not have the client's pay for the service prior to their serviceI am not sure why it was stated that he had to pay a $minimum tip to be put into our systemWith regards to our check out system, we do have options for tips ($3, $5, $and Other)Since he paid by credit card, he could have selected other" and entered $We do NOT force anyone to tip our stylistsAlso, as I did my research on this client, I did notice that he left a $tip to the stylist not a $It seems odd to me that he would leave a $tip if he was as upset as the letter statesThere is no where else I could find to complain about this place....." - During the checkout process, the dient is asked to rate the service/stylist and is given the opportunity to add notes in the comment sectionAlso, I do not understand why my store manager was not contacted regarding this situationIt is really hard to believe anyone on my team would speak to a client in this matterThe management team member on the cutting floor at the time should have been involved in this situation.I do apologize for the dient's bad experience in our storeOne of the steps involved in the service is communicating with the client on what they want done to their hairIt sounds like there was a break down in the communication during this processI will be more than happy to refund the client for the service and $tip.Sincerely,*** ***-*** Team Leader/Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Initial Business Response /* (1000, 11, 2015/08/11) */
We are a very popular store and on occasion and during certain times of the year around holidays, etcthere can be a long waitAll of our business is walk in business and therefore traffic can be somewhat unpredictableHowever, we spend a
lot of time analyzing traffic patterns and while not perfect, we staff appropriatelyOur wait times are typically between and minutesThis client has received a full refund on his purchase on 7/19/
Initial Consumer Rebuttal /* (3000, 15, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No resolution

The manager was aware of this issue when it happened She cleaned up the haircut as best she could but it was much shorter than what he wanted Yes the stylist has been retrained There was not enough questions asked during the consultations.The customer was offered a free haircut
with another stylist at his convenience, and Apologized to customer profusely

Initial Business Response /* (1000, 5, 2015/05/13) */
Contact Name and Title: *** / Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
This is only our 4th tenant since We purchased this property in and finished the rehab late The Highfills
and Waylands are our 1st tenants to be evicted, so I'm not sure where she gets that we are scamming peopleRent is due on the 1stThey do a direct deposit on the 3rdThe eviction wasn't filed until May 7th at which time the rent had still not been deposited and *** *** did not respond to any phone messages, text messages or answer the door to inform us of what was going onOur last contact was April 30th and then again on May 8th after the eviction was filedThe sewer was a cap that goes on the sewer cleanout and her husband who is in construction was supposed to fix it according to her own text messagesAs far as a down payment, she has paid *** for a deposit and *** non-refundable deposit for pets (I believe that there are pets)They have been sited by the city for the grass being over 14" tall and still growingThere trash is being thrown in the garageThat doesn't look like someone who wants to pay their rentIf you look at case.net in Greene County, this is the ***'s and Wayland's 2nd eviction since February That eviction did not show up until after they had already moved inThe home is always filthy and she has a toddler and elderly family members living in the filthMy guess is that there will be damages on top of the trash that we will have to pay to removeWe do not send out nasty or threatening text messages, etcWhat she is calling threatening is the facts: don't leave trash in the garage (almost to the ceiling), extra animals cost extra money in a non-refundable deposit, grass has to be kept mowed (the city says 4"), neighbors complaining about dogs not being fed/watered, and if rent is not paid, then eviction does occurThis is our 1st eviction for W Atlantic and the Highfills and Waylands had days after they got their checks on the 3rd to pay the rent (which they direct deposit and don't need to come to our company to make the payment)All of this along with no contact from the tenants looked like people who did not want to continue renting
Initial Consumer Rebuttal /* (3000, 7, 2015/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mrs*** had posted the house at *** w *** street on craigslist a month prior to any issue that I knew ofThis is the link to the ad https://springfield.craigslist.org/apa/XXXXXXXXXX.html so of course it's a scamAs you can see Mrs*** is slandering me and my family and making outrageous allegationsDue to her I had family services come out and nothing was done as the home is clean and taken care ofMrs*** and the neighbors at *** w *** st are in this together and the neighbors have assault charges pending against them for assaulting my husband and attempting to assault our year old cousin
Final Business Response /* (4000, 9, 2015/05/19) */
We have several ads that are ran in CL and they include pictures of several property pictures to show what kind of houses are available or have been availableThe ads have or more exterior pictures of different homesThe ads that are for particular home will have interior and exterior pictures of that home onlyAccording to the *** *** *** who I spoke with myself, the assault charges were for a dog being assaulted by the neighbor feeding itThese tenants have at least dogs and possibly that have not been outside to go to the bathroom for over weeks and that is according to other neighbors who watched them shovel dog feces out of the utility room into the back yardI will post pictures of what the home looks like after their eviction on June 1, My husband fixed the sewer cleanout by replacing a cap while the tenants continually flushed the toilets making the water come out of it (there is a witness and pictures)He also had to mow the grass that hasn't ever been mowed this year (again witness and pictures available) because the yard was flagged by the CityThe tenants will not come to the doorIf they had wanted to continue living in the home, they would have paid their RENT and took care of the yard and not dump trash in the garageSince everything is public for evictions, you will be able to see the outcome by going to Greene County Case Net

We have received your feedback on your recent visit to our South Loop store and I would like the start by apologizing for the experience you had. I understand that you were starting a new job and this was not how you wanted to present yourself, I can sympathize that this would be
frustrating. Again I am sorry that you did not get the haircut that you desired. We have spoken with the stylist and will work with our team to help ensure they fully understand what a client wants when they come into our store Again I am sorry for your experience and I would like to know if there is something we can do for you?

September 19, 2017Dear [redacted],I received your letter regarding complaint ID [redacted]. I am trying to figure out exactly what happened during the haircut service on August 14. I looked into our system and did find a client by the name of [redacted] had come in on August 14 for a haircut. This letter...

was the first we had heard of this situation. My manager is normally aware of any problems that may occur in our store. Unfortunately, the stylist who performed the haircut is currently on vacation and I am notable to gether side of the situation. I would like to address a couple of the statements that were made in the letter.1. While registering his name for haircut they made him pay $3.00 minimum tip otherwise theywon't register his name." - We currently have a self-check in system where the cliententers their own name when they arrive. Payment for the service occurs after the haircut is complete. We do not have the client's pay for the service prior to their service. I am not sure why it was stated that he had to pay a $3 minimum tip to be put into our system. With regards to our check out system, we do have 4 options for tips ($3, $5, $10 and Other). Since he paid by credit card, he could have selected other" and entered $0. We do NOT force anyone to tip our stylists. Also, as I did my research on this client, I did notice that he left a $5 tip to the stylist not a $3. It seems odd to me that he would leave a $5 tip if he was as upset as the letter states.2. There is no where else I could find to complain about this place....." - During the checkout process, the dient is asked to rate the service/stylist and is given the opportunity to add notes in the comment section. Also, I do not understand why my store manager was not contacted regarding this situation. It is really hard to believe anyone on my team would speak to a client in this matter. The management team member on the cutting floor at the time should have been involved in this situation.I do apologize for the dient's bad experience in our store. One of the steps involved in the service is communicating with the client on what they want done to their hair. It sounds like there was a break down in the communication during this process. I will be more than happy to refund the client for the service and $5 tip.Sincerely,[redacted] Team Leader/Owner

Dear [redacted], I would like to share the following details in regards to Mr. [redacted]’s complaint: • Effective July 1st, 2016, our Support Center made the change for our Birthday Club members to receive a free MVP upgrade instead of a free standard/varsity haircut. Essentially, our Birthday...

Club members would pay for a regular haircut, and the MVP portion would be free. • These Birthday coupons are sent through email via each individual store, and although there are sometimes an issue with them being sent out, we cannot resend them through email as we do not have a central database for Client emails. • I show record that Mr. [redacted] reached out to us on September 22nd, 2016 for his birthday coupon not being sent, and it was mailed out that week via First Class mail. We do not track these letters nor do we require a signature for them, however it is out of our control through the post office. Typically, if these letter do not reach a Client after three attempts, we will send it through FedEx to ensure it was received. • I received his complaint letter on Tuesday, September 11th, and immediately I sent out a FedEx envelope with four free haircut coupons that were extended to reimburse Mr. [redacted] for the past two years that he claims he has not received it. I also sent an apology letter with my business card if he had any questions, and I show that it was delivered to his residence on September 12th, 2017 through FedEx Standard Overnight. I have not received a call or email from Mr. [redacted]. Please let me know if there’s anything else I can help with or answer.

Initial Business Response /* (1000, 13, 2015/07/20) */
We apologize for the misunderstanding. We just took ownership of this location on 7/1/2015. The sign must of been taken down before we took over the location because we are not aware of it. Either way though this is not how we like to do...

business at any of our locations. We would love to have Mr. [redacted] come back into our location for his next haircut and we would be happy to comp his visit.
Sincerely,
[redacted]
Owner/Operator

In regards to ID number [redacted], I have tried to contact the complaintant repeatedly to determine the repair issue they were referring to. I have not been able to reach them. I have inspected the store and taken care of any repairs that were needed. Please let me know if any more information is...

needed. Thanks! [redacted]