Sport Durst Millennium Automotive Group

I purchased a 2016 Elantra they told me I was going to get a certain kind of sunroof and car detaled,I got wrong sunroof and the car was not detailedI purchased a 2016 Elantra and wante a sunroof, the one they had at the dealership did not have a sunroof I was told they would get one installed and I was lead to beleive it was going to be a differen one and they where supposed to detail the car as it was filthy and the rubber modling where so faded the car looked like it was 3 years old,, when they delivered the car to my house,,it was not with the sunroof I expected,, however I was willing to excpet that,, however the car was not detailed and the rubber modlings where not even shinned up,, I then found out the car was manufactured badk in April of 2016 and sitting on some lot getting the effects of bad weather,,,the whole bottom was totally with dirt,,the trunk had so much dirt and leaves it looked like it was left open in the woods, and the rubber moldings where so fadded the car looked terrible,,what I origianlly wanted was a new car with the factory installed sunroof and manufactured more recently,, they would not agree to that,,,did say they would get the car detailed correctly and replace the molding,, (almost two weeks later I am still driving a loner car) then I asked for them to at least give me $500.00 back for all the inconvenience and emtional stress casused by this issue,, I bought a car I have still yet to drive, when the salesman came that night I fully admit I had had a glass of wine,, I was excitingly waiting for my new car!! after not getting what I was supposed to he took the car back and had the slaes manager call me the next morning,, I was still very upset over this and not "talking like the sweet woman" they met the night before and he actually said to me at 10:00 on a sat. morning was I drinking already and drunk again,,That has to be the most instulting thing every said,, I contiued to ask for the additional $500.00 and they refussed,, still saying they owe mne nothing more than to fix the problems that should have been fixed to begin with,, $500.00 to me for all this aggravation and insulting words is the least they can do !! Also I asked to speak to the General Manager and was told he would call me back and he never did,, I called three times to try and talk to him to explain how insulting his sales manager was,, but the sales manager already told me he could care less who I wanted to report it too he had every right to ask me if I had been drinking since I had a glass of wine the eveving before and was not that nice person they met earlier,,, well when you deliver a car with the things you where expecting and not getting maybe you would not be so sweat either,, I even told the sale guy I knew it wasn;t his fault but I was very upset and in tears when he drove away and I did nto get my new car. Bottom line is I want that $500.00 for the abuse I have been through,, I will never recommond this dealership ever!!!Desired SettlementI simply want the $500.00 I requested due to not receving the car I expected and being highly insulte by the sales manager,, how shameful of him and that this was allowed and even accepted by the general manager as acceptable behavior.Business Response /[redacted]/We refunded [redacted] $250 after speaking with her. She did not get the sunroof she thought but actually a nicer more expensive sunroof. After this was explained she understood and we settled on the $250.Both sales manger and salesman have been counseled with.

On August 15, 2015 a new vehicle was purchased in full. The business is now trying to extort $1,500 more by withholding necessary accessories.After agreeing to a sale price and paying for a brand new Mazda 3 vehicle in full with cash on August 15, 2015, we contacted Sport Durst salesman [redacted] to ask for the sim card to activate the advertised GPS. Mr. [redacted] explained they had forgotten to provide the sim card the day of purchase and upon returning to Sport Durst they stated they had made an error in the paperwork and wanted an additional $1,500 from me to cover their "claimed" error. After several attempts to contact Sport Durst, their sales manager ([redacted]) called on August 29th to explain that I needed to pay $1,500 more for my vehicle or they would not provide the advertised sim card. I offered to return the vehicle to Sport Durst which he ([redacted]) rejected and promptly hung up the telephone.Sport Durst have not cashed the check paying for the vehicle in full (Two weeks after possession) and are likely not working on the title paperwork in an attempt to provide themselves with further leverage, in addition to the required and advertised sim card, to extort the $1,500 from me.Desired SettlementI would like Sport Durst to simply follow through with the contract and provide the sim card (~$300 retail). We negotiated a price with Sport Durst, wrote a check paying for the vehicle in full and took possession. The contact states the vehicle includes a GPS system which is not in dispute. They "claim" an error was made by them during negotiations on August 15, 2015 and are trying to extort $1,500 more to cover the "claimed" error. I offered to return the vehicle which they have refused and rejected. Business Response /[redacted]/Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@sportdurst.comOn Saturday August !5th Mr. and Mrs. [redacted] spoke to my sales man about the purchase of a new Mazda 3. All negotiations were done over the before the customer came to the dealership. The salesman and Mr. [redacted] agreed to $22,899 "out the door". When they arrived we mistakenly billed out the contract for $21,399. Before the customer left the lot(but in their car)we tried calling them to let them know of the error. We repeatedly called them over the next few days, but to no avail. On Thursday August 20th, Mrs. [redacted] stopped by the dealership looking for the "sim" card for her navigation. At that time we asked her if she had gotten our message about the shortage of $1500.00. She said that they had received the texts and messages and when she had told her husband that it would be the "right thing to do" her husband starting yelling at her so she dropped the subject. As far as the "sim" card, there was one in their vehicle at the time of delivery. We keep the cards with each vehicle and the salesman showed the customer how to work the navigation, as well at all the other features, before the customer left the lot. We take full responsibility for the $1500 mistake but were not going to pay for a second disk almost a week after they purchased the car when there was one in there at time of delivery. [redacted] explained this to Mr. [redacted] at which point Mr. [redacted] said he would be speaking to his lawyer. [redacted] told him he could not speak to him further because of that comment at which time Mr. [redacted] hung up on [redacted]. Consumer Response /[redacted]/Mrs. [redacted] is not responding truthfully. All that she is saying has been fabricated. First, she is fully aware the paperwork shows the "out the door" price. This is undisputed. Second, Mrs. [redacted] has never spoken with me and her description of multiple attempts to reach me are untrue. Not that that matters for anything other than speaking to the character of Mrs. [redacted]Mr [redacted] left me a voice mail message on August 27 and provided Mrs [redacted] as a contact. I called her in August 28 and her call was never returned. Instead that is when she must have passed the attempt to renegotiate our agreement to "[redacted]" who clearly stated he would not provide the only SIM card for the vehicle without another $1500. Sports durst never tried contacting me or anyone else as they claim. In fact, Mrs [redacted] sent emails that were not responded to by Mr [redacted] who later admitted he was texting our home phone number (it is a land line and does not receive texts)All paperwork both parties signed support the final sales price of $21,399. The attempt to renegotiate while not delivering what was promised is sour grapes.Third, for the first time since purchase and in this response, it is suddenly claimed what was promised (the SIM card) was included. These are coded to the car according to Mr [redacted] and Mr [redacted] fully admitted this was locked in a cabinet and unavailable. It has been acknowledged by "[redacted]" and Mr [redacted] that is was never provided but suddenly Mrs [redacted] claims it was? She is being lied to or lying. Obviously only one SIM card is necessary so why one would require two? It is not logical. Obviously sports durst is mistaken or Mrs [redacted] has been lied to or fabricated this herself. Finally, Mrs [redacted] appears to know a lot about the conversations between my wife and I for never having spoken to either. Her attempt to cast obscurity on the business agreement is not only impossible for her to know even though untrue, but again a sour grapes attitude for unsuccessfully pushing a customer back to the table to renegotiate an agreed deal.

Brought in to have my tire pressure light checked, with service of my car. Received my car with the tire pressure light on and tire pressure off.I brought my 2012 Hyundai Veloster in on 12/29/13 for a wheel balance, tire rotation and brake inspection and to also have my tire pressure checked as the tire pressure indicator light was on. Upon picking up my car after the service the tire pressure indicator light was still on. I was charged $42.44 on my Visa card. I called the service department on 12/29/13 leaving a voice message as nobody answered. I never received a call back. I called again one week later and again left a message. I still have not received a call back.I emailed the service department 2 weeks later without a return call or email. I emailed the Service Department Manager, [redacted] on 1/20 and haven't received a reply. Desired SettlementRefund as I went to another service provider to get the problem fixed. Business Response /[redacted]/To Whom It May Concern,I am responding to Revdex.com Case # XXXXXXXX. The customer in this complaint is 100% correct. We dropped the ball in all areas. We will be refunding this customer the $42.44 and are going to provide one of our oil changes packages to them at no charge. This package will allow the customer to receive 4 Lube, Oil and Filter changes at no charge if they choose to continue to do business at our dealership.Thanks,[redacted]General ManagerSport Durst Automotive GroupFinal Consumer Response /[redacted]/I was contacted by Sport Durst today offering an apology and a full refund. I appreciate your assistance. My complaint is completely resolved. Let me know if you need any additional info.Best,[redacted]

Repeat & failed attempts to fix a 2014 Jeep Cherokee with now 11 major electrical issues including a failed transmission on 3/25/16.On atleast 3 occassions, including most recently 3/25-3/30/16 service for a failed transmission, the service manager claims they "cannot duplicate" an issue. On the afternoon 3/25/16 I was travelling at 55 mph when the transmission failed...the car decelerated on its own, would not respond to gas pedal. Error messages came on saying transmission service required, and then several other messages cycles through asking me to put the car in park and then drive repeated until I turned the car off. It was towed to Sport Durst. They claim nothing is wrong with it. They also said this for two other previous issues documented in my detailed service records. Those issues were resolved when I, a 42 female, researched them, and wrote the service department directions and then sat with them to prove my case. I have all of the service records and documentation. Had this incident occurred on an interstate, my child and I would have been in serious danger of having an accident. The service manager states that I can come get the car and bring it back the next time it happens. They have no care for customer safety. No one calls to update you on anything unless you call them back and ask for an update. This has been my experience at every service since I purchasing the car....which I purchased BRAND new on 3/31/14. I understand the car having manufacturing issues may not be their problem, but servicing it IS supposed to be their area of expertise. They do not seem to be very knowledgeable about the very product they sell or have ANY interest in seeking an answer to a major safety defect, which is well documented for this particular Jeep Cherokee. I'm disgusted and exhausted with the process and want the help and a solution I feel we deserve after buying an expensive brand new car.Desired SettlementOn atleast 3 occassions, including most recently 3/25-3/30/16 service for a failed transmission, the service manager claims they "cannot duplicate" an issue. On the afternoon 3/25/16 I was travelling at 55 mph when the transmission failed...the car decelerated on its own, would not respond to gas pedal. Error messages came on saying transmission service required, and then several other messages cycles through asking me to put the car in park and then drive repeated until I turned the car off. It was towed to Sport Durst. They claim nothing is wrong with it. They also said this for two other previous issues documented in my detailed service records. Those issues were resolved when I, a 42 female, researched them, and wrote the service department directions and then sat with them to prove my case. I have all of the service records and documentation. Had this incident occurred on an interstate, my child and I would have been in serious danger of having an accident. The service manager states that I can come get the car and bring it back the next time it happens. They have no care for customer safety. No one calls to update you on anything unless you call them back and ask for an update. This has been my experience at every service since I purchasing the car....which I purchased BRAND new on 3/31/14. I understand the car having manufacturing issues may not be their problem, but servicing it IS supposed to be their area of expertise. They do not seem to be very knowledgeable about the very product they sell or have ANY interest in seeking an answer to a major safety defect, which is well documented for this particular Jeep Cherokee. I'm disgusted and exhausted with the process and want the help and a solution I feel we deserve after buying an expensive brand new car. Business Response To Whom It May Concern,My name is [redacted] and I am the General Manager for Sport Durst Automotive Group. I am writing you in regards to the Revdex.com complaint #XXXXXXXX. On 03/31/14, the customer in question purchased a new 2014 Jeep Cherokee from our dealership. The service history is as follows:04/17/15 - Customer came to our service department requested a tire rotation and oil change. She also stated that there was intermittent sound at engine idle. We checked the vehicle and discovered that the sound was coming from the water pump. We replaced the water point and performed the factory recommended recall RO5, Reprogramming of Occupant Restraint Control Module. 05/20/15 - Customer came in and stated that there was a metallic rattling noise from under the car on the driver's side. We discovered a defective resonator and replaced it. 02/09/16 - Customer came in with an issue with her wipers. We found the mounting bolts were loose and we corrected the issue. We performed the manufacturer suggested recall, R39, that required that the Control Module Wiring be rerouted. Lastly we changed the oil and filter.03/31/16 - Customer came in stating that the vehicle decelerated on it's on and the check engine light came on. We could not duplicate the issue however we checked the diagnostic codes and found a stored code that effected the torque calibration and performed an update. We also learned that there was a manufacturer's update on the Powertrain and Transmission Control Modules. We performed both updates and drove the car for over 40 miles with no issues. We checked further for stored codes and found none. Each and every time the vehicle was brought to our dealership we made every factory recommended repair. I can understand the customer's frustration, however the only actions we can take are the those advised by the manufacturer and we have followed their guidelines extensively. The customer has stated that she no longer wants the vehicle and we have voiced her concerns to the manufacturer and they have declined to repurchase the vehicle. If and when, we are directed by the manufacturer to take any further action, we will gladly do so. Until that occurs we have done everything within our authority to satisfy our customer.Sincerely,[redacted]General Manager Sport Durst Automotive GroupConsumer Response This is very nice version of my experience at the dealership. For example, I recently received detailed documentation of my first major service. I was unaware until last Thursday that, in fact, the dealership had serviced the transmission control module at 8894 miles. After the transmission failed again two weeks ago while driving, I submitted both of these pieces of information to Chrysler and they are, in fact, repurchasing the car. Had I been informed of this early failure at the time of service 16 months ago, the process would have been a lot shorter. This is just one of example of the poor costumer service at this dealership. Each time I took my car in I had to call to get updates and double check behind them that things were done correctly...even writing instructions for them to find a noise and sit there to ensure they followed through. I did not accept their conclusion that the transmission was fine. The car is not safe to operate and they were eager to get me back on the road in it. I suggest they educate themselves on what they sell and service before someone gets injured or worse, in a car they have serviced. Final Business Response We have no further information to provide at this time.

SIGNED GUARANTEE TO FIX CRACKED WINDSHIELD UPON PURCHASE. 4 WEEKS OF ATTEMPTING TO HAVE THEM FIX AND THEY KEEP SAYING THEY WILL, BUT WON'T. I RECEIVED A SIGNED GUARANTEE THAT THE DEALERSHIP WOULD FIX THE CRACKED WINDSHIELD UPON PURCHASE OF THE CAR. 4 WEEKS OF ATTEMPTING TO HAVE THEM FIX IT AND THEY KEEP SAYING THEY WILL, BUT WON'T. I HAVE LEFT THE CAR WITH THEM TWICE AND BEEN ASSURED TWO OTHER TIMES THAT THE REPAIR MAN WILL CALL ME AND COME OUT TO MY WORK TO FIX. NEVER BEEN CALLED BY REPAIR MAN, AND THEY NEVER CALL ME PERIOD UNLESS I CALL THEM FIRST. GETTING THE RUN AROUND AND THEY EVEN ADMITTED THEY WERE GIVING ME THE RUN AROUND. ALSO HAVE REFUSED TO GIVE ME A LOANER CAR THE TWO TIMES THEY HAD MY CAR IN THEIR SHOP, YET THEY FAILED TO FIX IT. Desired SettlementI WANT MY WINDSHIELD FIXED ASAP LIKE THEY PROMISED IT WOULD BE, WITHOUT ANY FURTHER INCONVENIENCE TO ME.Final Consumer Response /[redacted]/For case# XXXXXXXX, they just fixed my windshield. Thank you so much for helping me! I truly believe this would not have gotten done today if you hadn't contacted Sport Durst to let them know I'd complained. Thanks again![redacted]XXX-XXX-XXXX

I purchased a vehicle February 10, 2016. Before my first payment was taken out I complained to Sports Durst about mechanical problem with ABS and ECS.We made several complaints to Sports Durst that the ESC and ABS lights was on the vehicle we purchased in February.Per Sports Durst that they will check with their parts department to see if there was a warranty the parts department stated that there was not a warranty that it will cost $3,673 to have repaired. The parts department stated that the mechanical issues where old issues and Sports Durst where aware of these issues. We informed Sports Durst at this time that we will not be paying for a mechanical problem that they were fully aware of when they sold this vehicle to us that we had the vehicle less than a month. I stated that it was their job to get these problems fixed or give us another vehicle. The manager [redacted] stated he would call us in a couple of hours,we waited and looked at other vehicles with [redacted] per [redacted] request. [redacted] returned told us that someone would return our call on April 1, 2016 by 9:10am. No call was ever received. On Monday April 4, 2016 we returned vehicle to Sports Durst. Manager stated that [redacted] was out the office until Wednesday April 6 a d there where no papers we needed to sign to return vehicle . I then informed him we was returning vehicle due to mechanical issues and them refusing to contact us on several occasions in reference to this matter.Desired SettlementI would like my vehicle fixed or another vehicle. I'm disabled and need to get to my doctors appointments.Business Response To Whom It May Concern,My name is [redacted] and I am the General Manager for Sport Durst Automotive Group. I am writing you in regards to the Revdex.com complaint #XXXXXXXX. On 01/29/16, the customer in question purchased a preowned 2012 Hyundai Veracruz from our dealership. The customers are stating that they are having issues with the ABS and ECS indicator lights. The customer alleged that the indicator lights were on when we sold them the vehicle and that our parts department told them that there was a known issue when we delivered them the car. This is simply an untrue statement. The sales professional that assisted them with the purchase drove the vehicle to them and stated that the lights were not on. This sale consultant's professionalism is beyond reproach and would have brought the vehicle back to the dealership if he had discovered that there was an issue with it. In addition, we would never deliver a vehicle to customer if we had any knowledge whatsoever of a preexisting issue. I have consulted with every employee that has come in contact with this customer and no one has stated that this a preexisting issue nor did the issue come up in our used car inspection. All preowned vehicles are sold as is unless the customer elects to purchase an extended warranty and in this instance the customer chose not to do so. However, since she has only had the vehicle for two months we are working in conjunction with Hyundai to absorb all but $200.00 of the expense to correct the issue, the customer will need to contribute $200.00.[redacted]General Manager Sport Durst Automotive Group

We took our 2012 Hyundai Sonata Hybrid in for a minor repair to the right front Wheel well. The appraiser said it was a common problem, and frequently repaired. The service person gave us the estimate of $337.89 and discribed it as a frequently necessary repair. I reported the small damage to Amica, but the seam seemed to be getting worse, so we decided it would have to be repaired. The insurance company paid us $65.03and $337.89 to apply to my repair. We took the car in to get it appraised for repair. The above mentioned service person who met us onJuly 12 , 2016 was named [redacted], he discussed it with us, and gave use a formal estimate of $313.55. That was compatible with what the insurance company had sent us after a $500.00 deductible. We did not want to repair more, of which we knew of none. We are both retired, [redacted] is over 80, and [redacted] is about there. In addition, [redacted] is disabled significantly. We are careful about our funds.We left satisfied, to return on July 13, in the AM, planning to pick up the car the following afternoon, July 14. Unexpected, in the middle of the afternoon on July 13, the same day we brought the car in for repair,we received a call from [redacted] to inform us that he had seen the insurance appraisal and felt he could get more money from insurance. We were suspicious of all this, but felt coerced by Mr. [redacted] to agree, which we VERY reluctantly did. But we did not know that he was going to do other repairs, which would increase the cost to over $1000.00, and we would have to come up with an additional $500.00 out of our own resources. We reflected upon the possibility that, not knowing what was going on, we were being taken advantage of because of our AGE. He also stated that the repair would take a second day to complete, July 14, which caused us to have to rent a car for a 2nd day, at our expense: two days at $160.00 to Enterprize.[redacted] called him back the next day to let him know of our confusion and uncertainty regarding the plans and substance of his call of the previous day, In my opinion he became unacceptably aggressive toward me, that I was doubting his integrity. I told him that I was trying to clarify the situation; that I too was concerned about MY integrity. About this time we learned that the cost of the repair was going to over $1000.00,from the agreed upon estimate of $313.55. We did not want repairs beyond that figure, and were not aware of other needs. As it turned out, they used the extra money to replace the front bumper. I began reporting all this to the Office of the General Manager, speaking to his Assistant. There were five or six calls. I specifically requested that the Assistant convey to the Manager that I was calling, and the nature of my complaints. I received NO RESPONSE from the Manager to my multiple calls! The charge then moved up to over $1000.00, he said he could get extra money from Amica Insurance. And we would be charged a additional out of pocket deductible of $500.00. And they had our car! We felt trapped. I continued to try to contact the Local General Manager, to no avail. I continued my efforts to talk to the Hyundai Home Office in California. They took my History several times; gave me a Complaint Folder Number, and promised to send it to the local Hyundai Dealer. There were multiple conversations with the Hyundai Home Office inCalifornia.Case Number [redacted] I never heard from the dealer. I did get a useless call from a Representative in the Atlanta Regional Office.On the day I picked up the car, I had the only understandable contact with the company, the Manager of the body Shop: [redacted] He was not able to help much, but he was understanding of our situation, and seemed to be an honest person. But he did not send us a final itemized , finalized, statement of work done, with chages, though he said that was an eror and he would corect. I have received nothing, though I have have made more calls to [redacted] Ultimately we were charged . $802.92 plus an additional $184.33 which he got from [redacted] for a total charge of $987.25, of which we had to pay $500.00 out of our pocket . We felt very suspicious of what had taken place. We went to the Revdex.com Hotline, and were taken back by the number of complaints about SportDurst Auto, and the seeming lack of careing by the General Manager: multiple calls and efforts were seemingly ignored. The General Manager never returned my mutiple calls. The 6 or 7 alls to Hyundai were hopeless! This our best memory, assessment, and perspective on an incredibly stressfull transaction with an Automobile Dealer. Millemium seemed to be unconcerned and care less about us and its ethical responsibility to US.Desired SettlementI want the final repair and cost list. I have asked for that list multiple times. All of which I requested, in addtition to the $ 680.00 out pocket cash...Business Response To Whom It May Concern,My name is [redacted] and I am the General Manager for Sport Durst Automotive Group. I am writing you in regards to the Revdex.com complaint #XXXXXXXX. This customer brought his vehicle to our body shop to have repairs made to his 2012 Hyundai Sonata and was quoted $337.89 for the repair. After disassembling the vehicle and inspecting the damage, our technician determined that the original estimate would not adequately repair the vehicle. We contacted the customer see if they wanted us contact their insurance company in order repair the vehicle correctly and they agreed. We could have just pieced it together and delivered it back to the customer, however we offer a lifetime warranty on our repairs and we felt that the additional repairs were required to correctly repair the vehicle. There was never any coercion to make the repairs as that is not how we conduct business and would have not benefited us whatsoever. When the repairs were complete the customer picked up the vehicle and paid their portion of the deductible. We then began receiving calls from the customer stating their concerns with the dollar amount of the repairs their insurance approved and the amount they paid for a rental vehicle. However, we simply could get the customer to understand. I then received a complaint the customer submitted to the Attorney General requesting a reimbursement of $680.00 for his out of pocket expenses. I then spoke with the customer to try to explain what had occurred and our communications with his insurance company. I then shared that, even though we followed the correct procedure, I agreed to reimburse him the $680.00 and we have done so. I will have my body shop manager send him a copy of the repairs that his insurance company authorized. The estimate and all communications in regards to expenses are generally supplied to the customer by their insurance company. We have done everything within our power to satisfy this customer and consider this issue closed.Sincerely,[redacted]Consumer Response Though you seemed courteous, I regret the wasted time. I see no evidence of any benefit toto me and my wife. As far as I can tell, Hyundai in Home Office, despite many calls from me, were powerless and uncaring. As I consider the local Manager to have been. And, regrettably, my experience with your local Office would say I wasted my efforts, stress in contacting Revdex.com.I have dealt with many Auto Managers. If there was a problem, most were courteous and eager to help. I hope this Manager got a fresh picture of himself and SportDurst. I think he behaved as callous, as did The Hyundai Home Office. I'm glad I made the effort.More Info Received From The ConsumerThe General Manager took no response to me and our situation that I know of. It was only after receiving our complaint from the Attorney General's office did he call me, or make any overture to us. And I remain thoughtful that the company may have seen a way just to charge more. I certainly consider it's a reasonable human consideration.Final Business Response We have nothing further to discuss regarding this complaint. They asked for a monetary settlement and we obliged.

I still have not received a refund for the cancelled GAP and Service contract on a 2013 Dodge Ram Sport. I sold the vehicle April 4,2015. On 10/1/2013, I purchased a 2013 Dodge Ram,$800 EasyCare GAP policy#GAPXXXXXXX,and $2,700 1st Automotive service contract# FRSXXXXXXX.(note:1st Automotive service contracts are through [redacted] contracts cover 84 months/100,000 miles. On 4/2/15, I sold the 2013 Dodge Ram with 10,480 miles on it to [redacted] Since the truck was financed through [redacted] bank, [redacted] paid [redacted] bank.I received a letter from [redacted] bank dated 4/14/15 confirming the loan was paid in full. 4/12/15 I had completed an online contact form to notify [redacted] I wanted to cancel the policy. I called [redacted] the morning of 4/13/15, and the customer service rep informed me, I needed to take care of the cancellation with the finance manager at the dealership.I went to Millennium Auto-Sport Durst 4/13/15 after lunch,met with finance manager-[redacted] He would not complete the cancellation forms. According to [redacted], he had to wait for the bank to send me proof of payoff. [redacted] had me sign incomplete cancellation forms for GAP and service contract. [redacted] stated, "I will make a file and as soon as you get the letter I will complete the forms." [redacted] made a copy of all the documents from sale of the truck to keep on file. I asked [redacted] for a copy of the incomplete forms he had me sign. At 1:30pm,4/30/15, I arrived at Millennium Auto to give [redacted] the [redacted] payoff letter. He was not in his office and no one knew where he was. A female finance manager assisted me. She made a copy of the [redacted] payoff letter,kept the copies of the signed incomplete cancellation forms,and said, "since [redacted] had already started a file for me,she didn't know where he was with my case, she'd have him fill out the forms when he got back." I asked if they could email me a copy of the forms after he completed them.She said the would! Long story short, to this day I haven't heard from [redacted]. After 3 unreturned calls to [redacted], 1 unanswered email to [redacted],and 3 emails between me and [redacted] to the General Manager, I decided it was time to contact [redacted] and [redacted] to inquire about the status of my contracts!Service Contract: [redacted] RE,Contract#FRSXXXXXXContract was canceled by [redacted] RE on 4/13/2015 because of my 4/12/2015 online inquiry.[redacted] RE sent check # XXX-XXXX on 5/15/15 to Millennium Auto and Millennium Auto.I called Millennium Auto 5/29/15 to inquire about my refund check. I was transferred to the Accounting Department. I got a recording stating ,"the person you are trying to reach mailbox is full. Goodbye." Called again on 6/15, the receptionist paged [redacted]-accounting department several times but she never responded to the page. Called [redacted] customer service rep,to inquire if check #XXX-XXXX sent to Millennium Auto had cleared. Check cleared 6/10/2015. [redacted] rep said to contact the dealership.[redacted] GAP policy#GAPXXXXXXX:I called [redacted] morning of 5/12/13 and was informed [redacted] had not submitted cancellation for my GAP contract.Once I explained the situation, the customer service rep told me to write or type a letter stating I wanted to cancel the policy, fax it along with the documents from sale of the truck. I faxed the information on 5/12/2015. I contacted [redacted] again on 5/13/2015 to make sure they received my fax and was informed by the customer service rep fax was received, the GAP coverage was cancelled effective 5/13/2015, and it would take up to 4 weeks to receive my refund check.I contacted [redacted] on 6/8/2015 to inquire if the check had been cut and sent to the dealership yet. I was informed by the customer service rep [redacted] does not cut a check and send to the dealership. [redacted] actually sends the dealership a statement indicating how much the refund should be. Millennium Auto should send me the refund check. According to the customer service rep, the statement was sent electronically to Millennium Auto on 5/14/2015.Desired SettlementI would like my refund check ASAP. Final Consumer Response /[redacted]/I received my refund check today.