Sport Motors Harley-Davidson

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Our response to the customer’s statement of the problem is appropriate and honestWe had no opportunity to inspect the part in question, just a claim by the customer that our technician must have damaged the part during installation months ago, and picture(s) of a damaged partThe customer’s
statement is based on a scenario of conjecture and assumption, yet he is looking for a refund for a part which was installed months agoHis claim that the part must have been damaged by our technician at that time, is an opinionOur opinion is that our service technicians are highly qualified, are certified by the manufacturer, have worked at our dealership for a combined years and have combined years of experience in the industryOur technicians aren’t part timers, nor are they kidsOur technicians are employed full-time, and they are responsible adultsOur technicians would have no reason to complete any job with a “defective part”, whether the part was defective in some manner from the manufacturer, from shipping damage, or from the installation processOur technicians are not penalized monetarily in any way, for taking too long to complete a job, for requiring additional parts or time, nor for issues with parts or installation encountered during a job processWe have worked with all of them for many years, and trust their competency, judgement, and honestyWe made a good faith, good will offer to the customer, to cover half of the retail price of the partThere was no discussion of providing a cash refund to the customer, and there wouldn’t be in this situationThe customer made a choice to buy parts and have work done somewhere else, which is fineHe apparently chose not to accept our offer, and had it fixed along with other work which he was having done elsewhereWe make no claims or accusations about the damaged part in questionWe will not pay out a cash refund amount for a job that was completed months ago, in our service departmentWe stand by our original offer, which was made as an offer to assist the customerSince the customer chose to not purchase the part at a 50% discount from our dealership, the only amendment we will make to that offer, is to provide the customer with a gift card in the amount of $272.00, (50% off of $544)The gift card is redeemable only at our dealership for merchandise or servicesIt is not redeemable for cashIn our opinion, the offer again shows our effort to assist the customer, and is more than fair in this situation

Our response to the customer’s statement of the problem is appropriate and honestWe had no opportunity to inspect the part in question, just a
claim by the customer that our technician must have damaged the part during installation months ago, and picture(s) of a damaged partThe customer’s statement is based on a scenario of conjecture and assumption, yet he is looking for a refund for a part which was installed months agoHis claim that the part must have been damaged by our technician at that time, is an opinionOur opinion is that our service technicians are highly qualified, are certified by the manufacturer, have worked at our dealership for a combined years and have combined years of experience in the industryOur technicians aren’t part timers, nor are they kidsOur technicians are employed full-time, and they are responsible adultsOur technicians would have no reason to complete any job with a “defective part”, whether the part was defective in some manner from the manufacturer, from shipping damage, or from the installation processOur technicians are not penalized monetarily in any way, for taking too long to complete a job, for requiring additional parts or time, nor for issues with parts or installation encountered during a job processWe have worked with all of them for many years, and trust their competency, judgement, and honestyWe made a good faith, good will offer to the customer, to cover half of the retail price of the partThere was no discussion of providing a cash refund to the customer, and there wouldn’t be in this situationThe customer made a choice to buy parts and have work done somewhere else, which is fineHe apparently chose not to accept our offer, and had it fixed along with other work which he was having done elsewhereWe make no claims or accusations about the damaged part in questionWe will not pay out a cash refund amount for a job that was completed months ago, in our service departmentWe stand by our original offer, which was made as an offer to assist the customerSince the customer chose to not purchase the part at a 50% discount from our dealership, the only amendment we will make to that offer, is to provide the customer with a gift card in the amount of $272.00, (50% off of $544)The gift card is redeemable only at our dealership for merchandise or servicesIt is not redeemable for cashIn our opinion, the offer again shows our effort to assist the customer, and is more than fair in this situation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]