SportEAR, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for working on this for me...They finally did refund my account..I really appreciate it Sincerely, [redacted]

Complaint # [redacted] Date Filed 1/10/The customer pledged money for the Prosounds Mhead muffs through KickstarterSince the money was pledged there is no refund optionThere was no guarantee ship by dateUnfortunately shipping was delayedThis customer was sent Mhead muffs and XPros yesterday FedEx Tracking [redacted] Stephanie A***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me They finally, after five and a half months, sent me the refund I should have received within a couple of weeks, and without emails, a dozen phone calls and a complaint to the Revdex.com!BUT...I do disagree with their whining about being “out double the money.” Their ‘authorized distributor’ rejected my refund request “because you’ve opened the product”...?? How else would I have known if it worked or not?!? Plus, they accepted the product back and promised, of their own volition, to “in this case we’ll handle your refund ourselves.” Once they did that, it was incumbent upon them to resolve the issue Instead, they chose to delay, make excuses and finally send me to Amazon, knowing that their 30-day window for refunds had ended several months before because I was waiting on SportEar to deal honestly with me I got my refund, and that’s all I wanted Any company with integrity will stand behind its product without putting a customer through the hassle, time and effort I had to expend to get that refund So my complaint has been satisfied, but that company will never get my business again
Sincerely,
*** ***

Customer purchased product on 8/18/for $We received a call on 8/26/canceling the order due to insurance coverageWe issued a credit memo on 9/16/The customer was refunded the full amount of $on 11/1/

We have issued a check to Mr***We have gone above and beyond to get this taken care of Mr*** did not buy the product direct from usNow that we have issued the check we are out double the money!

Complaint #***Date Filed 7/25/2016 The customer purchased product on 6/30/for $We received a call from the customer on 8/9/He stated that had requested to cancel the orderWe entered a credit memo on 8/11/and issued the customer a refund on the same day for the
full amount. Stephanie A***

The customer purchased product on 6/4/onlineWe received a call from Nathan stating that he wanted to cancel his order on 6/8/ Called customer and left a message to apologize for the delayWe printed and sent a check for the full amount on 7/17/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thank you for working on this for me...They finally did refund my account..I really appreciate it 
Sincerely,
[redacted]

As per company policy we do have a 10% restocking fee on all custom products which is explained on the order forms as well as on our website. With approval we did refund this customer the full amount paid.

Complaint #[redacted]Date Filed 1/10/2017 The customer pledged money for the Prosounds  M4 head muffs  through Kickstarter. Since the money was pledged there is no refund option. There was no guarantee ship by date. Unfortunately shipping was delayed. This customer was sent 2 M4 head...

muffs and 4 XPros yesterday.  FedEx Tracking [redacted]. Stephanie A[redacted]