Revdex.com, We have been complaining about this car since we purchased it dated back to 12/(see attached service records)This not a $50,000, $75,or even a $100,carThe MSRP is $110,The car is a lemonPeriodAdditionally we have purchased over cars from Chapman BMW ChandlerChapman BMW needs to work with the consumer to proceed with the lemon law return or be legit and get us out of this lemon carThe only reason we called BMW direct is because Chapman BMW would not help us initially and would not call us backBased on the attached scathing service record for this lemon car it is warranted for Chapman BMW Chandler to take it backChapman BMW Chandler's remedy was for us to put a additional $3,000-$4,down and to switch to a dated inventory when the model year is out to liquidate their inventoryWe over heard the sales people saying this and laughing about the matterIt would be a foolish move for a smart consumer, especially a BMW lease customer that has a automatic approval on any car at BMWWe are not going to pay a additional payment because Chapman BMW Chandler won't help their loyal customersDue to the fact that Chapman BMW Chandler offered this foolish deal for a new that was the same dollar amount as the lemon car we would be a fool to take this offer at $more per monthThey are also failing to mention the large amount of money they demanded with this foolish offerThe only remedy for this complaint is for Chapman BMW Chandler to take the LEMON back and put together a deal for a which we would understand a slightly higher payment based on the cost of the BMW LiEither way being that Chapman BMW Chandler has made a offer it more then admits to there is a problemThere's the burden of proofThank You, [redacted] ***
First of all, my last name is [redacted] , not [redacted] , but it is the little details that count in situations like these and clearly the little details are something that seems to be ignored at Chapman BMWShane offered to call me "every single day" until this situation has been rectified and to date I have not received a single call from him besides the one he made to apologizeSecondly, maybe they are putting changes in place to prevent this from happening to somebody else, but the point is that it happened to meI have been shopping for this specific car for months now and I even told that to RenateI was willing to put money down on the car, I was willing to do whatever Chapman asked me to do to make sure they knew I was going to buy that carEven my loan officer said that they probably sold the car to meet their end of the month "sales quota" and that she never has seen a dealership do something so rudeApologies can be made left and right, but until this situation is made right, I will not be happyI am owed a car and shipping for that carI can upload or forward every single e-mail exchanged between Renate and I if it will help tooI have also uploaded the bill of sale Renate sent to me to show that I was indeed on track to buy this carSo what if they had [redacted] for sale, they should have made sure to do their jobs the right way to ensure a mistake of this magnitude does not happenMaybe Chapman just pushes sales so much that the little details or providing a quality buying experience does not matterI have no idea, but this was a huge mistake! Maybe they realized they could sell the car for more money to somebody elseI am curious what the sale price was on MY car to the other party
Thank you for bringing this to our attention Ms [redacted] came into the store on 04/01/with a complaint of "Engine Cranks but wont Start." Upon inspection it was documented that Ms [redacted] had an aftermarket non BMW battery installed We scanned the vehicle for codes and it came up- Low Voltage/Low Voltage System Faults Energy Diagnosis/Battery Replacement Recommended Upon replacement we cleared the faults and road tested the vehicle With no faults we cleared the car for pick upUnfortunately, the next day Ms [redacted] was driving and her fuel pump failed She took it to an aftermarket BMW repair facility and they replaced the fuel pump As unfortunate as the circumstances are it is our belief that these issues are not related and more a matter of bad timing A couple days after the repair Ms [redacted] 's father (**) called and we discussed in detail In speaking with him we were able to determine the faulty fuel pump was covered by a national campaign Because he did it at a non BMW center we gave him the information to submit for a refund on the repair I just spoke with Mr [redacted] yesterday (5/08/17) and he said the refund has been submitted and he is awaiting payment In addition, he informed me in the future there will be an updated fuel pump which he will be eligible to receive for free as well At this time we feel the concern is resolved and this complaint should be closed to Ms [redacted] 's satisfaction If any further detail is needed I will be happy to provideSincerely, Shane O [redacted] General Manager
MrGao, There are no specific parameters that say when an impact break happens it depends on speed and the size of what was hit as well as amount of air in the tires extI have attached the warranty from Goodyear stating that an impact break is not covered as well as an article from Driving Tomorrow that shows an impact break and discusses itYou will notice that the bubble on the side of the tire in the article is also evident in the picture of your tire as wellYou will also notice that your wheel is scraped and damaged at the same point of impactAll I can say is someone hit something with your car to cause that damage it is not a defect in the tireI apologize that we were not able to warranty it for you as we would always rather collect the money from the manufacturer not the customer if at all possibleBut in this case it was not possible Sincerely; Mathew *D [redacted] Chapman BMW Chandler
We have been in contact with Mr [redacted] and have mutually agreed to split the repair 50/If you should need anything further please let me know Sincerely; Mathew WD [redacted] General Manager Chapman BMW Chandler
Mr [redacted] tire was damaged because of an impact as you can plainly see from the picture he sentThe tires he purchased do have a warranty from Goodyear against manufacturers defects but not because of an impactIf you should need anything further please let me know Thank You Mathew * D [redacted] Chapman BMW Chandler
Revdex.com, We have been complaining about this car since we purchased it dated back to 12/(see attached service records)This not a $50,000, $75,or even a $100,carThe MSRP is $110,The car is a lemonPeriodAdditionally we have purchased over cars from Chapman BMW ChandlerChapman BMW needs to work with the consumer to proceed with the lemon law return or be legit and get us out of this lemon carThe only reason we called BMW direct is because Chapman BMW would not help us initially and would not call us backBased on the attached scathing service record for this lemon car it is warranted for Chapman BMW Chandler to take it backChapman BMW Chandler's remedy was for us to put a additional $3,000-$4,down and to switch to a dated inventory when the model year is out to liquidate their inventoryWe over heard the sales people saying this and laughing about the matterIt would be a foolish move for a smart consumer, especially a BMW lease customer that has a automatic approval on any car at BMWWe are not going to pay a additional payment because Chapman BMW Chandler won't help their loyal customersDue to the fact that Chapman BMW Chandler offered this foolish deal for a new that was the same dollar amount as the lemon car we would be a fool to take this offer at $more per monthThey are also failing to mention the large amount of money they demanded with this foolish offerThe only remedy for this complaint is for Chapman BMW Chandler to take the LEMON back and put together a deal for a which we would understand a slightly higher payment based on the cost of the BMW LiEither way being that Chapman BMW Chandler has made a offer it more then admits to there is a problemThere's the burden of proofThank You, [redacted] ***
First of all, my last name is [redacted] , not [redacted] , but it is the little details that count in situations like these and clearly the little details are something that seems to be ignored at Chapman BMWShane offered to call me "every single day" until this situation has been rectified and to date I have not received a single call from him besides the one he made to apologizeSecondly, maybe they are putting changes in place to prevent this from happening to somebody else, but the point is that it happened to meI have been shopping for this specific car for months now and I even told that to RenateI was willing to put money down on the car, I was willing to do whatever Chapman asked me to do to make sure they knew I was going to buy that carEven my loan officer said that they probably sold the car to meet their end of the month "sales quota" and that she never has seen a dealership do something so rudeApologies can be made left and right, but until this situation is made right, I will not be happyI am owed a car and shipping for that carI can upload or forward every single e-mail exchanged between Renate and I if it will help tooI have also uploaded the bill of sale Renate sent to me to show that I was indeed on track to buy this carSo what if they had [redacted] for sale, they should have made sure to do their jobs the right way to ensure a mistake of this magnitude does not happenMaybe Chapman just pushes sales so much that the little details or providing a quality buying experience does not matterI have no idea, but this was a huge mistake! Maybe they realized they could sell the car for more money to somebody elseI am curious what the sale price was on MY car to the other party
Thank you for bringing this to our attention Ms [redacted] came into the store on 04/01/with a complaint of "Engine Cranks but wont Start." Upon inspection it was documented that Ms [redacted] had an aftermarket non BMW battery installed We scanned the vehicle for codes and it came up- Low Voltage/Low Voltage System Faults Energy Diagnosis/Battery Replacement Recommended Upon replacement we cleared the faults and road tested the vehicle With no faults we cleared the car for pick upUnfortunately, the next day Ms [redacted] was driving and her fuel pump failed She took it to an aftermarket BMW repair facility and they replaced the fuel pump As unfortunate as the circumstances are it is our belief that these issues are not related and more a matter of bad timing A couple days after the repair Ms [redacted] 's father (**) called and we discussed in detail In speaking with him we were able to determine the faulty fuel pump was covered by a national campaign Because he did it at a non BMW center we gave him the information to submit for a refund on the repair I just spoke with Mr [redacted] yesterday (5/08/17) and he said the refund has been submitted and he is awaiting payment In addition, he informed me in the future there will be an updated fuel pump which he will be eligible to receive for free as well At this time we feel the concern is resolved and this complaint should be closed to Ms [redacted] 's satisfaction If any further detail is needed I will be happy to provideSincerely, Shane O [redacted] General Manager
MrGao, There are no specific parameters that say when an impact break happens it depends on speed and the size of what was hit as well as amount of air in the tires extI have attached the warranty from Goodyear stating that an impact break is not covered as well as an article from Driving Tomorrow that shows an impact break and discusses itYou will notice that the bubble on the side of the tire in the article is also evident in the picture of your tire as wellYou will also notice that your wheel is scraped and damaged at the same point of impactAll I can say is someone hit something with your car to cause that damage it is not a defect in the tireI apologize that we were not able to warranty it for you as we would always rather collect the money from the manufacturer not the customer if at all possibleBut in this case it was not possible Sincerely; Mathew *D [redacted] Chapman BMW Chandler
We have been in contact with Mr [redacted] and have mutually agreed to split the repair 50/If you should need anything further please let me know Sincerely; Mathew WD [redacted] General Manager Chapman BMW Chandler
Mr [redacted] tire was damaged because of an impact as you can plainly see from the picture he sentThe tires he purchased do have a warranty from Goodyear against manufacturers defects but not because of an impactIf you should need anything further please let me know Thank You Mathew * D [redacted] Chapman BMW Chandler