Sports and More

Review: SPORTS & MORE (Storm Cheerleading)[redacted] The organization, a cheerleading team, had me pay money up front and did not fully reimburse those funds when they cut my daughter from the team. The fact that the organization knowingly collects money from more girls than there are positions available on the team for competitions that won’t occur for more than 6 months away, makes me feel the situation is borderline criminal, and definitely a violation worthy of an investigation of the Revdex.com. They had charged me at total of

I was overcharged on my credit card in the amount of $262.50. When I asked for an explanation the manager told me that the charges were listed on a handout that I was given by them. I checked that handout against my credit card bills and saw that I was absolutely overcharged $262.50. I also wrote three separate checks to them for $175 each, totaling $525. That charge was for competition fees for the team. Competitions that aren’t scheduled until January through April of 2014. They cut my daughter on October 8th and refuse to repay the competition fees and deny the overcharge despite the fact that I have credit card statements that clearly show it. I contacted them several times and they finally reimbursed me for the uniform and accessories that they had charged me for and I had never received. They continue to refuse to reimburse me for the overcharge and competition fees. They told me that it is there right to move my daughter to another cheer team and her refusal to do so gives them the right to keep my money. First of all, my daughter was eventually cut from the team months after she had already tried out and made that team. Second, the team they wanted to move her to practices until 10:30pm on school nights. My daughter is a minor and is in high school. It isn’t even legal for her to drive that late because she has a junior driver’s license.Desired Settlement: Refund in the amount of $787.50

Business

Response:

There is a clear misunderstanding of this program and why we have certain policies that we follow. The athlete involved was not "cut" from the program. She was moved to another team, which it states in our handbook (policies and rules) can happen at any time throughout the season. Our handbook also states that there is a no refund policy. Therefore, if an athlete is moved to another team and he/she is not happy with the change, it still does not allow for a refund. There are injuries or situations that occur which call for changes to be made within teams. This is at the discretion of the coaches and in the best interest of all athletes and teams here at our gym. Athlete and Mother have both signed the handbook acknowledgement form stating that they understand these policies. Our no refund policy is in place for a reason. When we register our teams for competitions (beginning in September, yes even though the competitions are not until Dec-March), we pay for the number of cheerleaders in the program. We do not necessarily give a breakdown of teams and numbers until it gets closer to the event. In this case where an athlete is moved from one team and placed on a different team, all remains the same with the account because members of each team owe the same fees. For example, we can not register 252 athletes and then change it to 251. Our company will not receive a refund from the competition company which is why we do not issue refunds to customers. We have reviewed and triple checked the account and charges in question. There was NOT an over-draft/charge of $262.50. At the time, that paid credit card transaction paid for the balance of the member's uniform (it has now been refunded). The total amount of charges accounted for is the same as the total amount of payments turned in which equals $2,175.00 (not including competition fees). There is NOT and overdraft or $262.50 owed to this customer. The later email was the first we heard about the late practice time (for her new team) being an issue for the athlete. This was not the reason given to us for her not wanting to return to our program. If this was the case, we could have either tried to make the practice begin and end earlier or we could have possibly talked to her about other options. We could have worked something out!

Consumer

Response:

I am rejecting this response because:

Dispute has not been resolved. Manager admits there seems to have been an overchage but is still in the process, over two weeks now, sorting it out.