Mr. [redacted] originally ordered a set of white shaker cabinets according to our salesman. That is what he was quoted for and that is what the deposit was paid towards. The image emailed to him was merely a suggestion of what would look nicer and of course would have been an upgrade option should Mr [redacted]...
decide to spend a bit more in order to receive a nicer look. As for the CAD drawings, we do all the same way. We have an older computer generated system that allows for fewer options than the newer software programs used by some today. The cabinets displayed are not the same style anyone would receive. The drawings are simply mere suggestions of the cabinet size and show placement elevations. This is so one can get an idea of how much space would be taken and so that a decision can be made if the customer would like to make placement changes. It appears that Mr. [redacted] liked the idea of the cabinet upgrade, but misunderstood that those cabinets were the one's quoted. Mr. [redacted] did indeed place a $2,000.00 deposit down on his order. The refund has been at the office for more than a week. It is cash and requires a signature once received as well as a release waiver once his funds are received. National Countertops & Cabinets believes this was a misunderstanding, perhaps on both ends and we are anxious to settle this issue as quickly as possible. Mr. [redacted] may come by the office anytime Mon - Fri 8am till 4:30 Pm to receive his refund. Thank You
Mr. [redacted] originally ordered a set of white shaker cabinets according to our salesman. That is what he was quoted for and that is what the deposit was paid towards. The image emailed to him was merely a suggestion of what would look nicer and of course would have been an upgrade option should Mr [redacted]...
decide to spend a bit more in order to receive a nicer look. As for the CAD drawings, we do all the same way. We have an older computer generated system that allows for fewer options than the newer software programs used by some today. The cabinets displayed are not the same style anyone would receive. The drawings are simply mere suggestions of the cabinet size and show placement elevations. This is so one can get an idea of how much space would be taken and so that a decision can be made if the customer would like to make placement changes. It appears that Mr. [redacted] liked the idea of the cabinet upgrade, but misunderstood that those cabinets were the one's quoted. Mr. [redacted] did indeed place a $2,000.00 deposit down on his order. The refund has been at the office for more than a week. It is cash and requires a signature once received as well as a release waiver once his funds are received. National Countertops & Cabinets believes this was a misunderstanding, perhaps on both ends and we are anxious to settle this issue as quickly as possible. Mr. [redacted] may come by the office anytime Mon - Fri 8am till 4:30 Pm to receive his refund. Thank You