Sports Fanatic, The

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12422361, and find that this resolution is satisfactory to me In addition, this didn't explain they why my car there for weeks, not cleaned and broken truck latch but I have received a refund for my lost time! Thank you Revdex.com for your assistance Regards, [redacted] ***

[redacted] Thank you for your letter dated 5/31/ The following information is provided regarding the service and repair on the above described: A reservation was scheduled for Monday, May 29th, customer requested to drop vehicle off on Saturday, May 27th (We are open on Saturday for routine maintenance and recall appointments only However, at customer’s request, we offered a Saturday drop off for a Monday reservation.) Monday, 5/29/(11am) customer was contacted with an update to explain that no leaks were found, further testing was recommended ($14.00) to put dye and try to locate leak Customer approved and was advised we would need to keep the vehicle to complete the dye test and test drive to look for leak(s) (3pm) Spoke with customer to advise same statusRentals cannot be authorized until vehicle is diagnosed as a covered warranty repair Tuesday, 5/30/(8am) customer called, was advised vehicle was still being checked by tech and she will be contacted once we have completed testing Midday the service advisor (Craig) called customer to advise we found the timing chain gasket was leaking and the part needed was on back order with FCA Chrysler But, the repair will be covered under FCA Chrysler warranty We were unable to give an ETA on the part at that moment but advised her we will call her on Wednesday 5/with any updates Since the repair will be covered under warranty, a rental reservation was setup with Enterprise Thursday, 6/1/we received an update that the part was shipped and should arrive by UPS today Customer has never serviced this vehicle at Bergeron We learned that the customer had a recall completed at Riverland Chrysler Dodge Jeep (Laplace) on 4/28/(recall SAirbag) and 1/17/(recall PTiming Chain) Customer picked up a rental vehicle on 5/31/until repair is completed We hope that you find this information sufficient in determining the facts regarding this matter If you should have any additional questions concerning this matter, please do not hesitate to contact me directly at ###-###-#### or Email: [redacted] Thank you, Doreen P [redacted] Customer Relations Manager

The attached documents are marked up to show that the On the Job oil changes are only available to REALTORS as a type B or E NVDR, which is when the vehicle is registered to a business as a purchase (B) or lease (E), not an individual [redacted] purchased the vehicle as a Type NVDR which is when an individual is who the vehicle is being registered to at time of purchase For reference, a Type L NVDR is when an individual leases a vehicle We have tried contacting [redacted] several times to discuss this matter privately, yet he does not return our calls and his voicemail is full We apologize for any inconvenience this has caused [redacted] , yet all rebates are audited by FCA US LLC and as the dealer we submit the details to them and they apply the rebates where the requirements have been met

This was not a transmission issue but rather a performance issue our technician identified as an error code associated with the fuel tank venting system We did the inspection and found liquid gas in the fuel tank venting system We received approval for the repair from the insurance company, and completed the job on 7/ We then test drove the vehicle to verify the vehicle was performing correctly, and then contacted Ms*** to informed her of completion and are waiting for her to pick up her vehicle

The customer received the $cash allowance, yet the customer did not meet the requirements for the two years of oil changes per FCA USA LLC guidelines

On 12/7/2017, Customer brought vehicle in to have her brakes checked with a complimentary inspection coupon Technician removed tires, inspected brakes, and put tires back on vehicle An estimate and inspection was provided to customer. Customer called to make a reservation to
have the rear brakes repaired (as per our estimate) and had a concern about a noise The technician determined that the vehicle needs front struts, mounts, and links This is usually caused by wear (69,miles) and aging of the components, not the removal of a tire for an inspection Estimate given to customer to repair noise was $1970. Service Manager, SJ, made attempts to explain inspection process, the repairs needed, and estimate cost As a goodwill offer, the price was discounted from $to $to $1697, then final discounted price $Customer stated she wanted to pay $for this repair. Customer declined cost but stated she wanted her vehicle fixed We cannot proceed with repairs unless a customer approves the repair and cost. Customer spoke with Service Director, Billy, he offered another discount to assist customer with repair, $ Customer declined and stated she did not want to pay this amount either but wanted her vehicle fixed. Customer’s vehicle was repaired and customer paid $1,including tax. We hope that you find this information sufficient in determining the facts regarding this matter. If you should have any additional questions concerning this matter, please do not hesitate to contact me directly at ###-###-#### or Email: ***@bergeronauto.com

Summary of our records:9/14/Advisor emailed a supplement request (estimate) to State Farm for headlamp replacement. 9/27/State Farm inspector came out stated he would submit information to supervisor We did not have approval to proceed with repair. 10/2/At 4:06pm
Betty with State Farm left a voice message for MikeAt 4:36pm Mike Called 855-468-ext another representative answered and said they would email Mike the information she had. 10/3/ as per Denise with State Farm: The supplement request to replace the headlamp (right & left) was declined due to the age of the vehicle and wear and tear on seals The front bumper and splash guard is not flood related and would be a separate claim (impact related). Customer signed and received a copy of the repair order that matches the State Farm estimate for repairs completed by our technician and the vehicle has been picked up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11875311, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please review the attached information on the NAR FCA Realtor program The program is for $off AND free oil changes If I was not eligible I would not have received the $off I have attached all supporting documentation which was presented to salesperson at the time of purchase.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12422361, and find that this resolution is satisfactory to me.  In addition, this didn't explain they why my car there for weeks, not cleaned and broken truck latch but I have received a refund for my lost time! Thank you Revdex.com for your assistance.
Regards,
[redacted]

The attached documents are marked up to show that the On the Job oil changes are only available to REALTORS as a type B or E NVDR, which is when the vehicle is registered to a business as a purchase (B) or lease (E), not an individual.  [redacted] purchased the vehicle as a Type 1 NVDR which is when an individual is who the vehicle is being registered to at time of purchase.  For reference, a Type L NVDR is when an individual leases a vehicle.  We have tried contacting [redacted] several times to discuss this matter privately, yet he does not return our calls and his voicemail is full.  We apologize for any inconvenience this has caused [redacted], yet all rebates are audited by FCA US LLC and as the dealer we submit the details to them and they apply the rebates where the requirements have been met.

[redacted]   Thank you for your letter dated 5/31/2017.  The following information is provided regarding the service and repair on the above described:   A reservation was scheduled for Monday, May 29th, customer requested to drop vehicle off on Saturday, May 27th.   (We are...

open on Saturday for routine maintenance and recall appointments only.  However, at customer’s request, we offered a Saturday drop off for a Monday reservation.)   Monday, 5/29/2017 (11am) customer was contacted with an update to explain that no leaks were found, further testing was recommended ($14.00) to put dye and try to locate leak.  Customer approved and was advised we would need to keep the vehicle to complete the dye test and test drive to look for leak(s).  (3pm) Spoke with customer to advise same status. Rentals cannot be authorized until vehicle is diagnosed as a covered warranty repair.     Tuesday, 5/30/2017 (8am) customer called, was advised vehicle was still being checked by tech and she will be contacted once we have completed testing.   Midday the service advisor (Craig) called customer to advise we found the timing chain gasket was leaking and the part needed was on back order with FCA Chrysler.   But, the repair will be covered under FCA Chrysler warranty.  We were unable to give an ETA on the part at that moment but advised her we will call her on Wednesday 5/31 with any updates.   Since the repair will be covered under warranty, a rental reservation was setup with Enterprise.     Thursday, 6/1/2017 we received an update that the part was shipped and should arrive by UPS today.   Customer has never serviced this vehicle at Bergeron.  We learned that the customer had a recall completed at Riverland Chrysler Dodge Jeep (Laplace) on 4/28/2017 (recall S43 Airbag) and 1/17/2017 (recall P01 Timing Chain).  Customer picked up a rental vehicle on 5/31/2017 until repair is completed.   We hope that you find this information sufficient in determining the facts regarding this matter.     If you should have any additional questions concerning this matter, please do not hesitate to contact me directly at ###-###-#### or Email: [redacted]   Thank you,     Doreen P[redacted] Customer Relations Manager

This was not a transmission issue but rather a performance issue our technician identified as an error code associated with the fuel tank venting system.  We did the inspection and found liquid gas in the fuel tank venting system.  We received approval for the repair from the insurance...

company, and completed the job on 7/25.  We then test drove the vehicle to verify the vehicle was performing correctly, and then contacted Ms. [redacted] to informed her of completion and are waiting for her to pick up her vehicle.

2/24/18Re: ID 12664771 for Mr. Hodge transmission concern.The customer visited the dealership three times,1/8/18, 1/26/18 and 2/5/18. No codes were in the system, no updates available, or TSB’s. We drove the vehicle several times and were never able to duplicate the customers concern.We have...

contacted FCA Star Line for assistance.  Reference ticket #1775781.  Their response was if we cannot duplicate the customers concern there is no repair.We did try to swap the shifter out of a known good vehicle for diagnostic testing only, and the customer stated that the complaint still existed. We asked the customer to return so that we could see if their were any other codes available and the customer stated it was out of his hands and in the hands of his attorney.We welcome the customer to return should he decide to do so.Thank you,Jim R[redacted]Service ManagerBergeron Automotive