Sports Fanfare

I looked online for a specific hat that I wanted and they were the only ones that had it in my sizeThey charged me $for a $hatThis sticker is still on the hat that they shipped meI understand supply and demandThese people will gouge you if they have the chance is all I'm sayingIf you can find it elsewhere, I would go that route and not give these people your business

We're truly sorry for all of the inconvenience you experienced with this order. The issue was that the warehouse had the St. Louis Bam Vino marked as the San Francisco Bam Vino. There were truly no San Francisco's in stock, which is why we couldn't ship you one.

Getting the lowest mark. I paid for express shipping and 10 days later still haven't gotten my item. Tracking doesn't even give me an expected ship date. Lesson learned!

Review: I ordered a product for the San Francisco Giants and received one for the Saint Louis Cardinals. I emailed the company requesting the proper merchandise and they said word for word......

We apologize for the incorrect item in your shipment. We are processing a

replacement shipment to ship ASAP.

The warehouse will send you a pre-paid return label with the new shipment if

they want this item back

Thank you

SportsFanfare.....

When I received my ASAP shipment it was again the wrong Saint Louis (not San Francisco) product again!!! it also had no return labels.....wow!!. Considering my girlfriend and I ordered this product to arrive while we were in town for my fathers birthday we really wanted him to have it so I sent yet another email requesting the correct product and phone number so I can speak with someone. They responded word for word.....

We truly apologize for this mix-up. We are not sure how this could happen and are looking into it.

We will get a replacement for the correct item to you ASAP and 2 return labels if the warehouse wants the incorrect shipments back.

We will keep you updated on the replacement.

Thank you

SportsFanfare........

To put the icing on the cake I received another email later the same day from sportsfanfare saying word for word.....

We apologize but we have just been told that the Giants Vino bottle holder is no longer available.

We have attached 2 return labels for you to return your incorrect shipments for a refund. We do truly apologize for this inconvenience.

Thank you

SportsFanfare........

So now not only did I not receive the product I wanted but now they expect to just take the labels and send it back. I cannot believe how I have been treated or how something that was in stock and purchased can simply be a mistake they blame on their warehouse. They also showed complete disregard for my request to speak with a person and even responded in a later email stating that they have no way of doing customer service over the phone. Now I am out of town and all of this is being shipped to my father with Alzheimer's (who didn't get a present from me yet), so I have to find a way to get him to be able to mail this without making the in home care person take care of it. They have basically put me to work with constant emails and simply expecting it to be simple to send the product back, when at the first sight of the problem they could have checked their "warehouse" and found that this was an issue instead of leading me on the entire time.Desired Settlement: I want to receive what I have been promised and what has been told would ship to me 3 times. I have been sitting here sending emails from work, dealing with school, helping my father, and they feel like a cliche email makes me feel any better when all it tells me is to send wrong shipments back? with a label they never sent? I might as well be an employee doing all this work for them!!!!. it is amazing this company has good ratings. I also would have liked a phone call, but after becoming so angry about this and feeling so taken advantage of by the inability to check a product after the first wrong shipment, I feel it is best I do not speak with them. I just cannot believe things in stock and promised can be simply fixed with an "i truly apologize email", how cookie cutter, I feel as though some software is sitting there telling me their sorry. This was a very important present and this entire experience has blown my mind that companies are allowed to operate like this online. I hope this can help me at all, or at least be able to show the company the discomfort they have caused a boy with a father that barely remembers him, by denying him the ability to give him a birthday present, or at least have given me the heads up I would never receive the present so I could have gotten him another one sooner.

Business

Response:

We're truly sorry for all of the inconvenience you experienced with this order. The issue was that the warehouse had the St. Louis Bam Vino marked as the San Francisco Bam Vino. There were truly no San Francisco's in stock, which is why we couldn't ship you one.

Review: I ordered two items, paid for rush shipping, and was promised my goods by 12/24. I contacted the company. It took 6 emails to have them cancel my order, and I still haven't been refunded. The last email they sent me was as follows...

from me....

Thank you! Please inform me when my money will be back in my account. Merry Christmas to you too!! And a very happy new year!!

Sent from my Samsung Galaxy S®4

-------- Original message --------

From: SportsFanfare

Date:12/25/2013 9:41 PM (GMT-05:00)

To: [redacted] from SportsFanfare

Dear [redacted],

You are a horrible [redacted] I will have the order cancelled your highness.Desired Settlement: Mostly I wanted to inform the Revdex.com of this companies practices.

Business

Response:

I’m the owner of Sportsfanfare and I responded personally to this customer on 12/29 and addressed all their concerns. You can check with the customer but I believe all has already been resolved to their satisfaction. See their email below:

RE: Order #[redacted] from SportsFanfare - [redacted] Thanks for the clarification!! I appreciate your time and attention!! Sent from my Samsung Galaxy S®4 -------- Original message -------- From: SportsFanfare [redacted] Date:12/29/2013 1:52 AM (GMT-05:00) To: [redacted] from SportsFanfare Dear [redacted], Hi [redacted] It's [redacted] Here's what happened with this order... We cancelled it as far as you're concerned. We couldn't really cancel it with the warehosue (the rude rep got that right, we couldn't cancel it), so he had the warehouse change the shipping address to our offices. It got shipped, and the tracking number got loaded (it shouldn't have but it did). You have not an will not be charged, I'm 99% sure its on its way to us and not you.. So sorry for all the confusion. Thank you [redacted]