Sports Frenzy

Review: To whom it man concern,I thank you in advance for reading my complaint. My son is a huge Mariano Rivera fan. When he saw a picture with him at Sports Frenzy at the Staten Island Mall, that is all he wanted for Christmas. He was so excited and my mother-in-law said she would buy it for him for Christmas. While shopping at the mall on December **, I asked the a gentleman the price and was quoted at $100.00. I returned with my son to purchase it for my mother-in-law on December **and it was sold out. The gentleman again stated that the picture was $100.00 and a new shipment would be there on Tuesday, December **. My mother-in-law returned on the **with my son Jason and was told now that to purchase the picture it would be $125.00. My mother-in-law felt so bad and bought the picture. When I returned to the Mall on December **there were numerous pictures of Mariano (the same exact one that was purchased for my son) I asked the price and was told $100. When I questioned why my mother-in-law paid 125 for the same picture a few days earlier, I was met with a a rude response. [redacted] told me that it is the Mall's fault because she pays too much in rent from November to December (she was screaming the exact amounts) and that she had the right to charge what she wanted to whom she wanted. I stated that my mother-in-law in on a fixed income and I truly believe that they pulled a scam and charged her more because she would not question it. This is terrible business. [redacted] refused a refund or exchange. This was a Christmas present. Now my son feels bad and I am outraged that this practice is allowed to go on at the Staten Island Mall. She was rude, obnoxious, and very angry at Mall management for charging her such high rent. This family is scam operation and does not deserve to have a cart at the mall.I am forwarding this letter to the Revdex.com and every media outlet that I can find to expose these scam artists. I will never purchase anything from these people again and will be going to the Staten Island Advance to show the public that this allowed at out Staten Island Mall. I am a native Staten Islander and pride myself on being one. I always appreciated the polite business and want to give my money here rather than elsewhere. Sports Frenzy ruined our holiday spirit. I hope that someone could direct me to the proper people so that I know how I can get this establishment for taking advantage of its customers. My mother-in-law is in her 60's and only wanted to make her grandson happy. What a way to make some extra cash, extorting from their customers.I thank you again for reading my complaint and hope to hear a response in the near future.Sincerely,[redacted]#-###-#######-###-####Desired Settlement: I would like the $25.00 returned to my mother-in-law, [redacted], for being overcharged for a picture that was only $100.00 not $125.00.