Sports & Imports

We renewed all the video on all the cameras The vehicle was never around a light colored car while it was on this property However it was parked on the left side of 11th Street against the Ga Power sidewalk and grass On that day the yard crew came and did their grass They use a stand up riding type of mower and after watching the video while it was on that side of the streetwe've concluded that it was damaged by that mover I tried contacting the owner 8/1, 8/and finally got Ms [redacted] on the phone 8/11/ I advise her of this and although it was not damaged here I told her we would handle getting that area on the drivers rear repaired I asked her to bring it any time and we would get it repaired [redacted] Sports & Imports

Mr [redacted] came in with an ignition/battery issue We did not schedule him an appointment because of his issue but took him in first I already knew he was having an issue because on Saturday when we were closed I checked the shops incoming calls from home and saw his name I could not retrieve his number so I drove downtown to the shop to call him in case it was an emergency We plugged him into the computer and it showed there was a Bulletin on that issue Many times if an issue has been occurring on particular vehicles a manufacturer will issue a bulletin if the issue occurs MORE often they will then issue a recall or warranty that item We advised Mr [redacted] to take his vehicle to the Mercedes dealer and have them check to see if it is a warranty item or recalled item because it had a bulletin We always look out for the customers best interest and where others would have just wanted to charge the customer without even checkingwe want to see if it was covered free elsewhere The manufacturer has the final say so on what is and what is not covered under recall Mr [redacted] took his vehicle to the Mercedes dealer He called back to let me know that the dealers computers were down I asked him what did they tell him to doand he advised me that they were to call him or he would go back up there I do not know if Mr [redacted] went back to the dealer or if they called him but sometime later he called back and said that the dealer had said it wasn’t covered I advised Mr [redacted] that he could come back here if he wanted us to repair it and I did say that we would probably be cheaper I then advised our service writer that if Mr [redacted] did decide to come back and have it repaired here then I would give him the parts at cost and cover a rental car for him I was in no way obligated to do that We always go out of the way for our customers and I find it extremely disheartening when people don’t realize it or appreciate it We cannot foresee the future The [redacted] s have put over miles on their vehicle Even brand new cars have issues that’s why they have a service department We have been at the same location for years, most all my employees have been with Sports & Imports for no less than years We give personal service and have a huge amount of repeat customers because of it We would never wrongly charge a customer Since the [redacted] s left earlier today, I have personally made sure that we spoke again the Mercedes dealer just to double verify that it was NOT a covered itemSimply because I wanted to know myself if Mr [redacted] had been told the correct information And that item is not a factory recall or factory warranty item

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

34)">
Hello,
I'm writing to let you know that my issue has been resolved with the company! Thank youSent from my iPhone

My husband and I went to these people and traded our truck for carsMy husbands broke down minutes after leaving the car lotMine did the same within the weekI also discovered that my car had no headlights what so everThe wires had been cutBoth vehicles have been broken down more than they have ranWe had them for over a year and a halfMy husband's is paid off but mine I owed about $left and it had been broken down like I said for most of the timeI called them and they said to bring it to them and they would fix it and add it on to the remaining balanceSounded good to me until I got it back and it was in worse shape than before I took itAnd my reverse went out right after I got it backAlso my husband got a car and it needed work so he called Chris and he said he could fix it and Chris came and got itAbout a week or so later of it being at sports and imports my husband called and asked about it and Chris told him he couldn't fix itWe had absolutely no way to get it back to our houseAnd about weeks later my husband was going to sell it and called Chris and said he was bringing a guy that was going to buy it that had a trailer but my husband didn't get off until and he hadn't to drive to another town to meet the guyAnd as my husband called Chris to tell him they were on their way Chris says that they are closed and that the car had been sitting for over days so it's hisSo now my husband has lost his carFinally I threw my hands up and told them to come my carI paid a few thousand on a car that wouldn't run half the timeI would not recommend this dealer to anyone!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will NOT install a non OEM or used part for brakes…  It is clearly a safety issue not to mention a
huge liability.  AND yes, the top line
that we pointed out to him is a main supply vacuum line to the brake booster.   I understand he’s...

worked on Chevrolets for a
long time, however this is a Mercedes which the technician working on his
vehicle has over 38 years’ experience.  We specialize in the older vintage models which other dealers will no longer service.  
 
He is not our only customer and we try to be very accommodating...
we did allow him to even drop his vehicle off on a Saturday… which is a day we
are not open…  and his car is to be ready
tomorrow as we stated to him at a earlier time.

Mr. [redacted] came in with an ignition/battery issue.  We did not schedule him an appointment
because of his issue but took him in first. 
I already knew he was having an issue because on Saturday when we were
closed I checked the shops incoming calls from home and...

saw his name..  I could not retrieve his number so I drove
downtown to the shop to call him in case it was an emergency.   
We plugged him into the computer and it showed there was a Bulletin
on that issue.  Many times if an issue
has been occurring on particular vehicles a manufacturer will issue a bulletin..
if the issue occurs MORE often they will then issue a recall or warranty that
item.  We advised Mr. [redacted] to take
his vehicle to the Mercedes dealer and have them check to see if it is a
warranty item or recalled item because it had a bulletin.  We always look out for the customers best
interest and where others would have just wanted to charge the customer without
even checking.. we want to see if it was covered free elsewhere.   The
manufacturer has the final say so on what is and what is not covered under
recall.
Mr. [redacted] took his vehicle to the Mercedes dealer.  He called back to let me know that the
dealers computers were down.  I asked him
what did they tell him to do.. and he advised me that they were to call him or
he would go back up there.  I do not know
if Mr. [redacted] went back to the dealer or if they called him but sometime
later he called back and said that the dealer had said it wasn’t covered.  I advised Mr. [redacted] that he could come
back here if he wanted us to repair it and I did say that we would probably be
cheaper.  I then advised our service
writer that if Mr. [redacted] did decide to come back and have it repaired here
then I would give him the parts at cost and cover a rental car for him.  I was in no way obligated to do that.   We
always go out of the way for our customers and I find it extremely
disheartening when people don’t realize it or appreciate it.   We cannot foresee the future.  The [redacted]s have put over 3600 miles on their
vehicle.  Even brand new cars have issues…
that’s why they have a service department.
We have been at the same location for 25 years, most all my
employees have been with Sports & Imports for no less than 8 years..  We give personal service and have a huge
amount of repeat customers because of it. 
We would never wrongly charge a customer. 
Since the [redacted]s left earlier today,  I have personally made sure that
we spoke again the Mercedes dealer just to double verify that it was NOT a
covered item.. Simply because I wanted to know myself if Mr. [redacted] had been
told the correct information.  And that
item is not a factory recall or factory warranty item.

We renewed all the video on all the cameras.  The vehicle was never around a light colored car while it was on this property.  However it was parked on the left side of 11th Street against the Ga Power sidewalk and grass.  On that day the yard crew came and did their grass....

 They use a stand up riding type of mower and after watching the video while it was on that side of the street... we've concluded that it was damaged by that mover.   
I tried contacting the owner 8/1, 8/2 and finally got Ms [redacted] on the phone 8/11/16.  I advise her of this and although it was not damaged here I told her we would handle getting that area on the drivers rear repaired.  I asked her to bring it any time and we would get it repaired.
 
[redacted]
Sports & Imports

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Sports & Imports did not readily accept responsibility for damage to my vehicle for over two weeks and only after Revdex.com complaints filed against business.  Regardless of where my vehicle was parked, stored, or located during two weeks my vehicle was in possession of the business for repairs, the business was fully aware damage occurred after vehicle was left in their custody.  Several opportunities given to owner to apologize for damage and offer repairs.  However, he was avoidant, rude, and hostile.  Absolutely no customer service approach!!  Ultimately, I received my repaired vehicle back today and was pleased with repairs done at Linwood Body Shop.  I will not return to Sports & Imports nor will I recommend the business either.
Regards,
[redacted]