Sports Plus, Inc.

*** *** as we discussed, I found out more information on the situaton from the letter I had received from the Revdex.comIt apprear we did not process an item on a larger spiritwear order in AprilWe then processed
and shipped it to the coach of the team, however it still appears it was never given to the player(Blue writing)Since the notifiction from the Revdex.com originated from *** *** we have once again re-produced the product and it should have shipped out directly to the customer's address a week ago or more(writing in Red)
There was a clear lack of communication between our salesman and the coach's playerWe have fixed the issue and hopefully everyone is happy now
Please contact me with any additional information
*** *** ***
*** *** ***
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: Placed an order for team apparel with this company in March 2014 and paid in full by credit card. Other team members placed orders at the same time (team order), and they received their goods in April. Unfortunately, I never received the items I ordered.

In July, after the coach contacted the team rep at the company, I finally received one item from the order. I still have not received the other item I ordered, and there was no communication in the envelope indicating when and if I would get the other item. I have tried to contact the company repeatedly, and I have received no response to my inquiries. I have yet to receive all of the items I paid for back in March 2014.Desired Settlement: I would like delivery of the items I ordered and paid for in March 2014.

Business

Response:

[redacted] as we discussed, I found out more information on the situaton from the letter I had received from the Revdex.com. It apprear we did not process an item on a larger spiritwear order in April. We then processed and shipped it to the coach of the team, however it still appears it was never given to the player(Blue writing). Since the notifiction from the Revdex.com originated from [redacted] we have once again re-produced the product and it should have shipped out directly to the customer's address a week ago or more(writing in Red).

Review: I run a travel baseball team, and my parents wanted fan gear silk screened with our logo. [redacted] promised me a website ordering system that would deliver my items in 12 business days. I approved the website, and it was taken down prior to the deadline. Several days later, website was back online. After several non answered voicemails to [redacted] I finally received some of the order 6 weeks later. The order was not complete, and some silkscreen issues were fixed at his store the day of delivery. The order was never completely corrected with silkscreen issues, and [redacted] would not return calls to me. My parents are upset, and my order has never been correct. I also was to receive a proceeds check for additional charges on the printed materials as a team fundraiser. I could not get the order competed correctly and did not receive any fundraising money for my team. I have never dealt with a vendor that did not complete the order properly within the promised time frame. Communication was extremely poor, and I never received the monies promised from the order. Horrible experience for me that had ruined my reputation within the area!Desired Settlement: Pay me for funds owed for fundraiser, and rebate on improper silk screened items.

Business

Response:

[redacted], Revdex.com Staff, I am writing to you in response to

[redacted] letter of complaint regarding my company in late May of

2013. [redacted] is correct on a couple points, in that his order was delayed due

to our overselling our production capacity during the month of March and April,

2013. [redacted] was told in February that his order from our on line ordering

system would be turned in 2-3 weeks after it was placed. We have been around

for over 30 years in business. I would like to tell you every season runs

perfectly smooth, but that is not always a reality. This year, after struggling

the last couple of years in a bad economy, our business jumped up due to the

NEW on line order system we purchased in December 2012. Our sales staff did an

excellent job selling the on line system, almost too good. We got overwhelmed

in the two months mentioned above and fell behind on product.

He

had contacted me several times by text, and I had told when he got me on the

phone, a phone call was the best way to contact me on my cell. His incorrect

that his phone calls went unreturned, however a few of his text messages did.

His last message to me said he had a few mistakes on the names of the back of

the shirts. I tried to reach him both on 4-25-13 and 4-29-13. Both my messages

went unresponded by [redacted] The next contact I had with him was the letter

that came from the Revdex.com in Richmond, dated 5-22-13. The day I received it I

called and left him a message and I sent him this email below and his response

is attached:

I

have several shirts that only had numbers on the back without names. Too

many problems with your organization for such a simple order. I have been

dealing with this debacle since Feb with your company. Website was taken

down prematurely, order was not given to me within the promised time of 12

business days after sale closed, and silk screening done at your shop was

incomplete every time I picked up the "completed order".

Parents were and still are unhappy due to unfinished names and only

numbers. I told them to see you at your store if they want the shirt completed,

I don't have time to fix your mistakes. I have dealt with many

organizations, but never had this many issues. Growing pains are not a

valid excuse. Products must be qc'd prior to delivery; especially after

the the order was so late in delivery. All customers must be happy no

matter how big or small the order is. I don't want anything from

your company, but you need to realize that when you promise something to a

customer, that it needs to be right and produced in a timely manner. I

could have brought quite a bit of business to you in the future, but I always

learn the first time when I have a less than favorable experience.

Thank you,

On May 24, 2013, at 4:17 PM, [redacted] wrote:

[redacted] just received a nice letter from the Revdex.com. I still

assume your number is the same. You had called and left me a message on

4-24-13, stating that you had wrong product, that's all you said. I

returned your call on both 4-25-13 and 4-29-13. Let's be clear, you are owed

either product or monies for the profit from the fund raiser spirit cart. As to

the incorrect product, I have no idea what was incorrect. I fixed the couple

things already that were mistakes, however if their was more, I still have no

idea what it was.

I'm sure you want a check for the profit, not a problem. But I

will not "rebate" anything on the goods, without knowing the problem.

I will call you to follow this email up. Please return my call if I miss you.

At this point, we just want to square up with [redacted]and his

team. The original offer was that the profit from the on line cart system,

could be in the form of either a check to the team or product to the team. We

are just going to cut a check to his team for the profit owed. [redacted]will

have it in his hands by the middle of June. It is unfortunate that we had a

hard time this spring, and we paid a price for it, however we are good people

and we want our customers happy.

Sincerely,

Sports Plus Inc