Sports Traveler

Initial Business Response / [redacted] (1000, 7, 2014/01/22) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@sportstraveler.net To Whom It [redacted] Concern: Mr [redacted] purchased his package on the Sports Traveler website and agreed to the Terms and Conditions stating that Sports Traveler lists travel packages as an intermediary for many official tour vendorsI have included a copy of these terms and conditions for review (See section 3)For the event Mr [redacted] attended, Sports Traveler partnered with Primesport and their recently acquired company Premiere Sports Travel to have their Rose Bowl and Parade product display on the Sports Traveler websitePrimesport is the official hospitality and travel package provider for both the Tournament of Roses Parade and the Rose BowlPrimesport charged Mr [redacted] purchase to his credit card and his credit card statement reflects this factThe tickets he received were exactly as he purchased noted as "Side line ticket" on his receiptThe tickets were assigned by the ticket allocation staff at PrimesportAt no time was Mr [redacted] promised a ticket on the MSU sideline nor was he promised a ticket located in the "goal to yard line" areaThe tickets he received were in Section and this is designated as a side line ticket by the Rose Bowl CommitteeAs the official agent for this event, Primesport sells the ticket assignments as governed by this committeeThe ticket did not have an obstructed view nor were they marked as such by the Rose Bowl CommitteeIn terms of "people blocking our view", fans walking around during a game is very commonplace Sports Traveler did experience several [redacted] shipping delays during the holiday season and this package was one of those that was delayedPrimesport's office attempted to ship this package along with others for overnight delivery, but the package was delayed due to weatherI personally called every client affected by this shipping delay, including Mr [redacted] He package was ultimately delivered in plenty of time before his departure to Pasadena I also informed Primesport of the complaint Mr [redacted] had prior to his departure about the seats being in the "Stanford Section"I explained to him that this is a national event and fans of both teams will be scattered throughout the arenaPrimesport made a note of his complaint and told me to have Mr [redacted] speak to his onsite representative when he arrived to see if he could be accommodated I would like to have this complaint removed from the Sports Traveler file as it was filed against the wrong companySports Traveler did not handle any funds for this transaction nor do we have any funds to refund for this transactionSports Traveler did not assign tickets for this event, nor did we operate the tourI would like to direct Mr [redacted] to contact Primesport directly for any further complaints at X-XXX-XXX-XXXX and reference his transaction number of STXXXXX Thank you, [redacted] Owner Sports Traveler, LLC Final Consumer Response / [redacted] (3000, 9, 2014/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand the company's statement but I do have to disagree with the followingOur package did not arrive before we left for our tourWe received the package at our hotel in [redacted] HillsThe package also did not contain lanyards as promised by Sports Traveler Also, I was told by an agent of Sports Traveler that my tickets would be between the goal line and the yard lineI did not tape the call, so it is true I have no proof of that conversationI have reread the "agreement" and realize that Sports Traveler did not provide the ticketsI no longer expect to receive the partial refund of $from Sports TravelerHowever, Sports Traveler, in my opinion, did misrepresent the "MSU tour" when they themselves admit that the tickets could have been in either team's sectionsAs far as restricted view is concerned, it is true there were no pillars in the way, just a constant stream of spectators walking to and from their seatsNo one knowing those seat locations would have agreed to pay a $per seat upgradeIn summation, I do feel that I have a valid complaint, although I no longer expect Sports Traveler to provide a refund Final Business Response / [redacted] (4000, 11, 2014/02/05) */ To Whom It [redacted] Concern: It appears that Mr [redacted] is now retracting his request for a refund from our companyWe provided Mr [redacted] with all his travel documents several days prior to his departure via emailAs stated previous, his tickets were delayed due to [redacted] but Sports Traveler made sure his tickets were waiting for him when he arrived at the hotelWe also waived the shipping fee of $from his order as a courtesy due to the shipping delaysOur on-site representative from [redacted] did run out of the plastic ticket holder portion of the "ticket holder and lanyard"Our representative sincerely apologies for this minor problemThe package was marketed as an MSU themed program because the package included passes [redacted] the official pre-game tailgate party for Michigan State fansThis wristband pass was included in the packet that Mr[redacted] received when he arrived at the [redacted] Hilton and he attended the partyMr [redacted] bought an official Rose Bowl travel program, he received his tickets and all of the other components exactly as it is stated on his order receipt, and he took part in all aspects of the tourSince Mr [redacted] is no longer seeking compensation I am asking for this complaint to be closed

Initial Business Response /* (1000, 8, 2014/02/24) */
This statement is in response to Case Number:*** the Revdex.com compliant filed by ***
Mrand Mrs.*** purchased a travel package via Sports Traveler on Oct29, The contract was signed by
*** is attached in this responseThe package details lists their lodging to be a "4-star hotel"
At no time was Mrand Mrs.*** promised a hotel "one block from Copacabana Beach"There is no documentation that exists showing that we offered such a property to the***'sOne hotel name was given to Ms.*** as an example property that could be assigned to her reservation, however this hotel name was not listed on her contract nor in any emails that were sent to Ms.*** by our sales representativesThroughout the entire sales process, Ms.*** was told both verbally and via email that the hotel assignment was to be made after the World Cup Qualification Draw, after December
The***'s reservation has been assigned to the 4-star *** in Rio de JaneiroThe hotel is stated to be a certified 4-star hotel by the management of the *** (see attached documentation provided by hotel reservation management) as well as our vendor FIFA Authorized Hospitality Company Great Atlantic TravelSports Traveler is not obligated to provide any other hotel accreditations from Mrs.***'s demands of outside sourcesAdditionally, we would like to state that the government of Brazil has recently undergone a new class system ahead of the Brazil World Cup to refresh the rankings of their country's hotelsThis is very commonplace for nations to do prior to hosting an international sporting event of the magnitude of the World CupThis system came into effect in 2012-and there are still many travel-themed and hotel ranking websites around the world that have not updated their pages to reflect the new rankings
Additionally, Sports Traveler would like the Revdex.com to record that Ms.*** agreed to and signed the Sports Traveler terms and conditions contract agreeing to the following aspects that apply to this complaint:
Section 3: Intermediary StatusYou understand and agree that we act solely as an intermediary for travel, hotel rooms, and eventsYou understand that there may be additional terms and conditions that are imposed on your travel, accommodations, or event tickets by the provider of such servicesYou will be required to comply with those terms and conditions whether or not we disclose them to youWe make no representations as to those terms and conditionsYou understand that as an intermediary, we do not purchase the travel tickets, hotel rooms, or event tickets, but rather these services are provided by third party vendors, not Sports TravelerSports Traveler has no control over the actual bookings or ticket purchasesAny dispute as to the travel arrangements, hotel rooms, or event tickets, including the failure of the third-party vendor to fully perform, is solely between you and the third-party vendor
Section 5: Deposits and Payment for Tour PackagesAll payments are non-refundable
Section 12: Confirmation of Hotel ReservationsDue to the nature of travel packages arranged with hotels, you may not be able to confirm your reservation directly with the hotel until hours prior to your arrivalIf you have questions about your hotel reservation, you agree to contact Sports Traveler about that reservation up to hours prior to your arrival at the hotel
Section 13: No Representations as to Accommodations or Ticket LocationsYou understand and agree that tickets and/or the accommodations in the package or tour have been provided to us by third partiesWe make no representation or warranty as to any hotel to be provided or its rooms, bedding, or location or as to any restrictions placed on the use or occupancy of the hotel or the rooms by either the providing hotel or applicable lawSuch restrictions may include, but are not limited to, age restrictions in addition to those required of all Registered UsersAll reservations are subject to substitution of a hotel or ticket with a hotel or ticket of an equal rating and/or priceYou agree that bedding requests cannot be guaranteed by us and are assigned at the discretion of the hotelYou agree to abide by all hotel policies and laws, and you agree to contact the hotel if you have any questions concerning the policies and laws prior to travel
The hotel assignment for this reservation stands as the ***The hotel is located near the US Consulate and the beach, is full-service, and meets all standards of a 4-star Brazilian hotel
Sports Traveler has complied with all aspects of our contract with Mrand Mrs.*** and we will not be providing any refunds or compensationIf they wish to cancel their trip, they will forfeit all payments as noted in the terms of our contract with them
Final Consumer Response /* (3000, 10, 2014/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Other greater issues have come up recently regarding this tripThis discussion will have to be tabled until the military gives their final approval on my overseas travelWe request this discussion remain open until that dateI can not guarantee it will be on or before Mar 6th
Thank you
Final Business Response /* (4000, 12, 2014/03/12) */
The original complaint and settlement terms filed by Mrand Mrs.*** were to dispute the 4-star quality of their hotel that was purchased from Sports TravelerAttached is an additional certificate stating the hotel is a 4-star Brazilian propertySports Traveler believes it has filled all requirements of the purchase agreement between our company and the***'s and also has provided sufficient supporting documentationWe respect the military service of Mr.*** however, Sports Traveler was not notified until months after the***'s signed and purchased the travel package about Mr.***'s "potential" travel restrictionIn the meantime, Sports Traveler fulfilled all aspects of the***'s contract including the procurement and payments for their hotel room, their flights, their airport transfers, and all other aspects as described in the contract - all of which are non-refundable to Sports TravelerI have communicated to Mr.*** that if he does present Sports Traveler with documentation from the US Military stating he does not have travel clearance, our company will forward that document to pursue all efforts to recoup funds from our vendorsHowever, due to the nature of this major International sporting event, we are not able to guarantee that any funds will be availableAs of this date there has been no document presentedWe are requesting that this case be dismissed by the Revdex.com

Initial Business Response /* (1000, 7, 2014/01/22) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@sportstraveler.net
To Whom It [redacted] Concern:
Mr. [redacted] purchased his package on the Sports Traveler website and agreed to the Terms and...

Conditions stating that Sports Traveler lists travel packages as an intermediary for many official tour vendors. I have included a copy of these terms and conditions for review (See section 3). For the event Mr. [redacted] attended, Sports Traveler partnered with Primesport and their recently acquired company Premiere Sports Travel to have their Rose Bowl and Parade product display on the Sports Traveler website. Primesport is the official hospitality and travel package provider for both the 2014 Tournament of Roses Parade and the 2014 Rose Bowl. Primesport charged Mr. [redacted] purchase to his credit card and his credit card statement reflects this fact. The tickets he received were exactly as he purchased noted as "Side line ticket" on his receipt. The tickets were assigned by the ticket allocation staff at Primesport. At no time was Mr. [redacted] promised a ticket on the MSU sideline nor was he promised a ticket located in the "goal to 20 yard line" area. The tickets he received were in Section 2 and this is designated as a side line ticket by the Rose Bowl Committee. As the official agent for this event, Primesport sells the ticket assignments as governed by this committee. The ticket did not have an obstructed view nor were they marked as such by the Rose Bowl Committee. In terms of "people blocking our view", fans walking around during a game is very commonplace.
Sports Traveler did experience several [redacted] shipping delays during the holiday season and this package was one of those that was delayed. Primesport's office attempted to ship this package along with others for overnight delivery, but the package was delayed due to weather. I personally called every client affected by this shipping delay, including Mr. [redacted]. He package was ultimately delivered in plenty of time before his departure to Pasadena.
I also informed Primesport of the complaint Mr. [redacted] had prior to his departure about the seats being in the "Stanford Section". I explained to him that this is a national event and fans of both teams will be scattered throughout the arena. Primesport made a note of his complaint and told me to have Mr. [redacted] speak to his onsite representative when he arrived to see if he could be accommodated.
I would like to have this complaint removed from the Sports Traveler file as it was filed against the wrong company. Sports Traveler did not handle any funds for this transaction nor do we have any funds to refund for this transaction. Sports Traveler did not assign tickets for this event, nor did we operate the tour. I would like to direct Mr. [redacted] to contact Primesport directly for any further complaints at X-XXX-XXX-XXXX and reference his transaction number of STXXXXX.
Thank you,
[redacted]
Owner
Sports Traveler, LLC
Final Consumer Response /* (3000, 9, 2014/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand the company's statement but I do have to disagree with the following. Our package did not arrive before we left for our tour. We received the package at our hotel in [redacted] Hills. The package also did not contain lanyards as promised by Sports Traveler.
Also, I was told by an agent of Sports Traveler that my tickets would be between the goal line and the 20 yard line. I did not tape the call, so it is true I have no proof of that conversation. I have reread the "agreement" and realize that Sports Traveler did not provide the tickets. I no longer expect to receive the partial refund of $600 from Sports Traveler. However, Sports Traveler, in my opinion, did misrepresent the "MSU tour" when they themselves admit that the tickets could have been in either team's sections. As far as restricted view is concerned, it is true there were no pillars in the way, just a constant stream of spectators walking to and from their seats. No one knowing those seat locations would have agreed to pay a $300 per seat upgrade. In summation, I do feel that I have a valid complaint, although I no longer expect Sports Traveler to provide a refund.
Final Business Response /* (4000, 11, 2014/02/05) */
To Whom It [redacted] Concern:
It appears that Mr. [redacted] is now retracting his request for a refund from our company. We provided Mr. [redacted] with all his travel documents several days prior to his departure via email. As stated previous, his tickets were delayed due to [redacted] but Sports Traveler made sure his tickets were waiting for him when he arrived at the hotel. We also waived the shipping fee of $20 from his order as a courtesy due to the shipping delays. Our on-site representative from [redacted] did run out of the plastic ticket holder portion of the "ticket holder and lanyard". Our representative sincerely apologies for this minor problem. The package was marketed as an MSU themed program because the package included passes ** the official pre-game tailgate party for Michigan State fans. This wristband pass was included in the packet that Mr.[redacted] received when he arrived at the [redacted] Hilton and he attended the party. Mr. [redacted] bought an official Rose Bowl travel program, he received his tickets and all of the other components exactly as it is stated on his order receipt, and he took part in all aspects of the tour. Since Mr. [redacted] is no longer seeking compensation I am asking for this complaint to be closed.