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After reviewing the file under the name [redacted] we have found that he had signed up for the free insurance offered to all customers of cents per pound per article, [redacted] had been sent the information for our claims department and as of now he has not filed a claim with themIf [redacted] is unclear about how to start the claims process or has any questions regarding the claim process he can call the Boston office and ask for [redacted] (operations manager) [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowMichael [redacted] knows very clearly that I got on the plane soon after the early morning pion June 3rd and arrived in Florida the same dayMy family also arrived in Florida earlier than I didHe knows that the contract we signed (attached with my previous response) indicated June 3rd as the first available delivery dayWhat he attached in his latest response is the 'information sheet' on the front of an envelope that was filled out on the day of pick-up, and June 8th was that date that I was told delivery would take place - after discussions with several of Michael's employees ( [redacted] , [redacted] , [redacted] , and ***) that day and the day beforeI was instructed to write June 8th in that spot on the envelope, not because it was the first available day, but because it was the actual delivery dayI was not told, nor would any reasonable person expect that this last-minute form on the front of an envelope would in effect alter the terms of the contract - not only the first available day, but the time allowed to deliver after that dateAgain, in the contract and Michael's own email, June 3rd was clearly specified as the first available day, and delivery was to occur within business daysClearly this was another intentional deception, and clearly they're very practiced at deception and sleight of hand [redacted] is obviously a trusted company, and so I trust that what they told me about Michael's moving repeatedly lying to customers is trueAs for the claim that Michael's subcontracted them at their expense to expedite my shipment, the [redacted] driver told me that they have been subcontracted by Michael's Moving and Storage on numerous occasions, so this was obviously not an exceptional occurrence.I will not dignify any more of [redacted] 's comments on this matter with a responseThey've taken enough of my time and energy and deserve no moreI filed the report and have responded to this point in the hopes that other potential customers will be made aware of the kind of dishonest and deceptive business in which this untrustworthy company engages before they make the mistake of hiring them Regards, [redacted] **

I am writing this email to update you that upon completion of my investigation in Mr, [redacted] ’s request for additional compensation I have determined that we will deny his request on the grounds he has not produced any proof that such additional compensation should be accommodated (i.ereceipts, proof the item was damaged during our services)

To whom it may concern,Delivery has been made on 6-15. Thank you,

We are? very sorry that Mrs[redacted] feels that we intentionally ? deceived her in regards to her delivery date; however it is highly unlikely that Mrs [redacted] would have been able to receive her shipment on June 3rd as she was still in the state of Massachusetts for her pick up and did not indicate that she had a 3rd party available to receive the shipment on her behalfFurthermore, attached is the signed long distance envelope stating that her first available date to receive the shipment was June 8th not June 3rd as she has statedWe subcontracted her? shipment to a trusted company to expedite her delivery at a cost to our company, once again we are sorry that Mrs[redacted] feels deceived as we would never lie to any customer and we wish her the best with her new residence in Florida

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? Michael [redacted] knows very clearly that I got on the plane soon after the early morning pion June 3rd and arrived in Florida? the? same dayMy family also arrived in Florida earlier than I didHe knows that the contract we signed (attached with my previous response) indicated June 3rd as the first available delivery dayWhat he attached in his latest response is the 'information sheet' on the front of an envelope that was filled out on the day of pick-up, and June 8th was that date that I was told delivery would take place - after discussions with several of Michael's employees ( [redacted] , [redacted] , [redacted] , and ***) that day and the day beforeI was instructed to write June 8th in that spot on the envelope, not because it was the first available day, but because it was the actual delivery dayI was not told, nor would any reasonable person expect that this last-minute form on the front of an envelope would in effect alter the terms of the contract - not only the first available day, but the time allowed to deliver after that dateAgain, in the contract and Michael's own email, June 3rd was clearly specified as the first available day, and delivery was to occur within business daysClearly this was another intentional deception, and clearly they're very practiced at deception and sleight of hand [redacted] is obviously a trusted company, and so I trust that what they told me about Michael's moving repeatedly lying to customers is trueAs for the claim that Michael's subcontracted them at their expense to expedite my shipment, the [redacted] driver told me that they have been subcontracted by Michael's Moving and Storage on numerous occasions, so this was obviously not an exceptional occurrence.I will not dignify any more of [redacted] 's comments on this matter with a responseThey've taken enough of my time and energy and deserve no moreI filed the report and have responded to this point in the hopes that other potential customers will be made aware of the kind of dishonest and deceptive business in which this untrustworthy company engages before they make the mistake of hiring them.? Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. The estimate I received and signed was on a Michael's Moving and Storage letterhead so it was reasonable to expect the information provided by Mr [redacted] represented the policies for Michael's around long distance movesMr [redacted] communicated a "7-day" delivery window on multiple occasions prior to my contracting the move services and upon subsequent enquiriesRelaying that he said otherwise is a gross fallacyI have a young daughter and would unequivocally have not agreed to a business day delivery windowI had other moving companies to pick from and would have simply taken my business elsewhere had I been communicated a business day delivery window with no guaranteeMichael's did not communicate a business day delivery window to me until the phone communication on 6/6/at which point I vehemently objected indicating that was not the terms I agreed toIt is unfortunate it has taken these steps to finally extract a delivery date for my items after the delay in shipmentAt the end of the day consumers have the wisdom and capability to determine the truthfulness and trustworthiness of a company based on the experiences of other consumersIt would serve well Michael's and those they authorize as brokers to be consistent in the process of contracting and delivering their services, transparent in resolving issues, and honest/fair in remedying situations where they have failed a customer Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI have attached emails and contract showing that the response from Michael's Moving and Storage is a laughable tissue of lies. I was told that delivery would occur from to days after the first available delivery date, which was June 3rd (clearly shown in the contract and emails), and was specifically told at the time of pick up that delivery would occur between June 7th and 9th. *** *** knew very well that I was arriving in Florida on June 3rd, and was available to receive delivery since then. I would not have agreed to a later delivery time, and had I known it would be as late as it was I would have hired another companyI moved to Florida to start a new job that began June 23rd, and I knew I would need my things to arrive well in advance of that dateAlso, based on the promised delivery in early June, my family flew to Florida from the west coast and overseas to help me unpack and set up my new residence. And based on the promised delivery window they scheduled their departure for mid-JuneBecause Michael's had lied and failed to deliver within the promised timeframe, their trips were completely wasted, and I was living out of a suitcase in a bare apartment when my new job began.I based my decision to hire this company, and made many key logistical decisions, based on the promise of delivery in early June. In my original complaint I detailed the exchanges between myself and various company representatives regarding the specific dates of delivery (7th to 9th, 9th, then 8th, etcad nauseum), and will not rehash them again hereBut the bottom line is that delivery was promised between June 7th and 9thWhen it became obvious that they would not deliver in the promised window, Michael's fell back on the fine print of the contract, which only promised that delivery would occur up to days after my first available day, and they then tried to extend the acceptable delivery date even further by claiming that I had told them that my first available date was June 10th (a blatant lie, since they knew full well that I was arriving in Florida on June 3rd), and also by changing the contract itself, without my consent, extending the days to days. On June 23rd, I called *** *** ( I had to call him because he and his company don't call to update me)Initially he still didn't know when my items would be deliveredThen he put me on hold, and several minutes later came back to tell me that my items would be delivered between June 26th to 28thApparently the same day he responded to my original complaint, and indicated that delivery would occur between the 26th and 29thApparently he can't even be consistent in the claims he makes on the same dayNevertheless, delivery did finally occur on June 26th (almost three weeks after the initial promised delivery of June 7th to 9th)My items arrived on an "*** ***" truck. This was yet another surpriseMichaels had led me to believe that he had his own trucks, and that one of his trucks would deliver my things, but clearly the move was subcontracted to *** ***. More importantly, when the *** *** driver arrived, he presented me with a final bill that was more than $higher than the total due written in the contractSomeone from Michaels had simply scratched out the final amount due, and substituted it with the higher number. It turned out that the original total had been in error due to Michael's error in adding the itemized costsBut one has to wonder if such errors in addition isn't yet another ploy, used to present customers with a lower and more agreeable total, that is then jacked up at the time of delivery when the 'addition error' is recognized, at which point the customer has no choice but to pay the higher amount. In fact, the *** *** driver told me that he had witnessed exactly the same thing (jacked up final price and lying to customers) on multiple occasions with moves subcontracted from Michaels. Please review all of the other complaints filed with Revdex.com against Michael's Moving and StorageThey clearly show a company with a consistent history of repeated unscrupulous and deceptive practicesI will be sure that none of my friends or coworkers in Boston hire this company, and hope the Revdex.com will do all it can to red flag this company, to make sure that anyone researching movers that comes across Michael's Moving and Storage will have no problem identifying them as a company to avoidAt the very least, I would strongly suggest anyone who works with them to record all conversations, take pictures of all of their items, and leave no spaces blank in their contractsBut the best advice is to simply avoid this company altogether
Regards,
*** **

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in
reference to complaint # ***Please add your rejection comments below. The $check was received and successfully cashed, however fulfillment of the full original contract made in August remains delinquent given the outstanding items that remain to be deliveredWith numerous repeated attempts, the company continues to fail at picking up these items from Somerville MA and delivering them to San Francisco CAThe company was previously claimed on the phone with me that the company had made at least one phone call to the homeowner in Somerville, MA for pickup of these items, but the homeowner reports that there is no record of such calls, and no voicemails receivedGiven that the interaction with this company has lasted for months, which is well beyond how long such a transaction should take (note: total phone calls in the period of August until present), I do not wish at this time to further attempt to have Michael's Moving and Storage personally pick up these items given their persistent failure to take any credible action to do soInstead, the request will be made again that Michael's Moving and Storage pay for another service to complete the contract they had with me and remit payment to me of $for *** to send the delinquent items finally to their end destinationFailure to meet this requirement will result in an unsatisfactory response to the complaint logged with the Revdex.com in addition to consideration of further options to advance the interests of finally fulfilling the entire contract agreed upon in August The company is thanked for their prompt response with regards to the first half of this complaint (the $200) and I look forward to a reply regarding the second half, and am eager to resolve this situation without further litigation. Regards,
*** ***

After further review of ***’s file we have decided to reimburse *** for the additional $250.00, the check with be cut and mailed today. Please let me know if you have any questions.

Michael's Moving and Storage was the third party shipment company in the arrangement between *** *** *** and *** ***, as communicated to all of our long distance customers our delivery window is up to business days from the customer's first available date to receive the
shipmentMr.*** communicated to Mrs*** that eta of arrival was around business days however that was not guaranteed; Mrs***'s shipment is in route and should be delivered between June 24th and June 26th, our driver will call her when he is hours away to confirm a more approximate eta

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The matter was previously settled, and the business agreed to remit the amount initially requested in the first Revdex.com complaint, but the company failed to do so despite assurances from them, in writing, they would send the full amount previously requested in the prior complaintThe matter is not up for debate - it has already been settled, and we are now following through on the promises made, in writing, on the last Revdex.com complaint issued with regards to this matter
Regards,
*** ***

After further review of ***’s file we have decided to reimburse *** for the additional $250.00, the check with be cut and mailed today. Please let me know if you have any questions

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI have attached emails and contract showing that the response from Michael's Moving and Storage is a laughable tissue of lies. I was told that delivery would occur from to days after the first available delivery date, which was June 3rd (clearly shown in the contract and emails), and was specifically told at the time of pick up that delivery would occur between June 7th and 9th. *** *** knew very well that I was arriving in Florida on June 3rd, and was available to receive delivery since then. I would not have agreed to a later delivery time, and had I known it would be as late as it was I would have hired another companyI moved to Florida to start a new job that began June 23rd, and I knew I would need my things to arrive well in advance of that dateAlso, based on the promised delivery in early June, my family flew to Florida from the west coast and overseas to help me unpack and set up my new residence. And based on the promised delivery window they scheduled their departure for mid-JuneBecause Michael's had lied and failed to deliver within the promised timeframe, their trips were completely wasted, and I was living out of a suitcase in a bare apartment when my new job began.I based my decision to hire this company, and made many key logistical decisions, based on the promise of delivery in early June. In my original complaint I detailed the exchanges between myself and various company representatives regarding the specific dates of delivery (7th to 9th, 9th, then 8th, etcad nauseum), and will not rehash them again hereBut the bottom line is that delivery was promised between June 7th and 9thWhen it became obvious that they would not deliver in the promised window, Michael's fell back on the fine print of the contract, which only promised that delivery would occur up to days after my first available day, and they then tried to extend the acceptable delivery date even further by claiming that I had told them that my first available date was June 10th (a blatant lie, since they knew full well that I was arriving in Florida on June 3rd), and also by changing the contract itself, without my consent, extending the days to days. On June 23rd, I called *** *** ( I had to call him because he and his company don't call to update me)Initially he still didn't know when my items would be deliveredThen he put me on hold, and several minutes later came back to tell me that my items would be delivered between June 26th to 28thApparently the same day he responded to my original complaint, and indicated that delivery would occur between the 26th and 29thApparently he can't even be consistent in the claims he makes on the same dayNevertheless, delivery did finally occur on June 26th (almost three weeks after the initial promised delivery of June 7th to 9th)My items arrived on an "*** ***" truck. This was yet another surpriseMichaels had led me to believe that he had his own trucks, and that one of his trucks would deliver my things, but clearly the move was subcontracted to *** ***. More importantly, when the *** *** driver arrived, he presented me with a final bill that was more than $higher than the total due written in the contractSomeone from Michaels had simply scratched out the final amount due, and substituted it with the higher number. It turned out that the original total had been in error due to Michael's error in adding the itemized costsBut one has to wonder if such errors in addition isn't yet another ploy, used to present customers with a lower and more agreeable total, that is then jacked up at the time of delivery when the 'addition error' is recognized, at which point the customer has no choice but to pay the higher amount. In fact, the *** *** driver told me that he had witnessed exactly the same thing (jacked up final price and lying to customers) on multiple occasions with moves subcontracted from Michaels. Please review all of the other complaints filed with Revdex.com against Michael's Moving and StorageThey clearly show a company with a consistent history of repeated unscrupulous and deceptive practicesI will be sure that none of my friends or coworkers in Boston hire this company, and hope the Revdex.com will do all it can to red flag this company, to make sure that anyone researching movers that comes across Michael's Moving and Storage will have no problem identifying them as a company to avoidAt the very least, I would strongly suggest anyone who works with them to record all conversations, take pictures of all of their items, and leave no spaces blank in their contractsBut the best advice is to simply avoid this company altogether
Regards,
*** **

The 10th of December was the 1st available date the customer was ready for delivery The contract states we have up to business days from that date to deliver Delivery has been scheduled and the customer has been notified.

Michael's Moving and Storage was the third party shipment company in the arrangement between *** *** *** and *** ***, as communicated to all of our long distance customers our delivery window is up to business days from the customer's first available date to receive the
shipmentMr.*** communicated to Mrs*** that eta of arrival was around business days however that was not guaranteed; Mrs***'s shipment is in route and should be delivered between June 24th and June 26th, our driver will call her when he is hours away to confirm a more approximate eta

After reviewing the file under the name *** *** we have found that he had signed up for the free insurance offered to all customers of cents per pound per article, *** had been sent the information for our claims department and as of now he has not filed a claim with themIf *** is
unclear about how to start the claims process or has any questions regarding the claim process he can call the Boston office and ask for *** *** (operations manager) ***

A complaint was filed with the Revdex.com previously (Complaint ID Number is ***) regarding Michael's Moving and Storage upon which time the company agreed in writing with the Revdex.com to to send a $refund for their mistaken over-collection of fees, and an additional $to cover the costs of moving the items that Michael's Moving and Storage failed to collect and deliverOf note, more than phone call attempts were previously made to the company, prior the necessity of contacting the Revdex.com with the initial complaintAt the time of the initial complaint, Michael's Moving and Storage stated, in writing, to the Revdex.com that they would send both a $check and a second $checkThe first check was received in the amount of $200, but the second check remains delinquent and a second Revdex.com complaint is being filed now to follow through in eagerness for a final resolution to this processCopy of Complaint filed Previously with the Revdex.com: "In August 2015, I was informed that the latest date for the arrival of my items for delivery to San Francisco, CA would be Sept However, my items never made it onto the truck they were supposed to go ontoI was told there was only one truck and I would have to wait days for it to return back to MAIn the meantime, I was told that I'd be getting some money back because of the tardinessThe owner, however, was the only one who could do this, so I was told to expect a call back from himThe owners name is MichaelThe person on the phone who told me to expect a call in early September was named ***When the owner did not call back for a week, I contacted Michael's Moving & Storage again, and was again told to wait for a callNo call was received and we also did not have an expected time of arrival for the truck with our itemsI first became ***et with the company because I was supposed to receive my items no later than days past the earliest date I was able to receive my items by the terms of the contractThey wound up arriving after more than business daysWhen they arrived, the driver demanded an extra $in cash that was not part of the deal I made as part of the initial contractSince the driver of this truck refused to give me my items from his truck until I paid this extra surprise cash, and it was past business hours for Michael's Moving and Storage, I had no choice but to pay the extra moneyI contacted Michaels the next morning and several times in the following weekI either left a message, or was told to expect a phone call backFinally, I got ***et and demanded to speak with the owner, MichaelHe and I did in fact connectMichael told me that I should wait until he personally met with the driver to assess the situation and see how much money was collectedI was able to connect again with MichealHe was very nice on the phone and told me he could send a check in the mail for the $that was over-collected by the driverIt has now been weeks and he still has not sent a check and now has a message from me every Monday for weeks (none of these calls were returned)In total, the owner has not, since September, returned my phone calls on occasionsMy girlfriend additionally has made at least a dozen phone calls to this company in order to complete our order over the past several monthsIn addition to the $that was over-collected, the company failed to deliver two items that were specifically outlined by me in the days leading up to the initial pickupMichael has apparently instructed his employees to pick up those two items and deliver themHowever, it has now been weeks and we have not received any phone calls about thisWhen I was able to get someone on the phone (Steven) I was told that someone had tried to reach out once, but I have no record of phone calls or voicemails and have no reason to believe this to be a true statementThe company offered to refund the $on my credit card last weekI can't say I feel very comfortable with thisI don't trust this company anymore, and I don't trust them to keep my financial information secure and so I will not give them my credit card informationIn addition, what happens if they run my credit card in the wrong way? How long will it take to resolve that? In any case, I was told by the owner more than weeks ago to expect a check, and I think it is not unreasonable that I get a check for the amount that was over-collected by the driver ($200)Eleven days ago, I warned three times that, unless somebody called me back, I would be making a complaint with the Revdex.comNobody called me backAdditionally, now that I have to make this complaint to the Revdex.com, and now that I've had to make, since August, about phone calls, I really don't want this company to complete the original order anymore, and I'd like some money from them so that I can complete the order on my own with another service, such as ***, which will require reimbursement for packing materials and shipping costsThese are estimated to be $250."
Complete the initial written promise by Michael's Moving and storage to send the second check for $that continues to remain delinquent

When Mrs** contacted Michael's Moving and Storage in April upon receiving her estimate she was told all deliveries were up to business days from the customers first available date to receive the shipmentOn June 2nd Mrs** was contacted by our sales manager *** *** to see if she
could receive her items in FL between June 7th- June 9th, she declined stating that she would not be available unit June 10th to receive her items; *** communicated to Mrs.** at that time that her shipment would need to go on our next truck down with an arrival towards the end of the month to which she agreed was "ok"Mrs.**'s pick up for her FL delivery was on June 3rd at that time, she signed paper work clearly stating that all of our long distance deliveries can take up to business days from her first available date to receive her shipment One June 6th at 5:19pm Mrs** was sent an email that reiterated our long distance rules and regulations including the delivery window of up to business daysWe try very hard to keep our customers updated as to their shipments departure and ETA at their delivery location, Mrs.** was updated today that her shipment will be leaving Boston tomorrow with an ETA in FL between June 26th-June 29th as communicated to her by *** on June 2ndAs with all of our long distance customers Mrs.** will contacted by our driver in route to update her on his progress and to give her a more approximate eta

We are very sorry that Mrs.** feels that we intentionally deceived her in regards to her delivery date; however it is highly unlikely that Mrs** would have been able to receive her shipment on June 3rd as she was still in the state of Massachusetts for her pick up and did not indicate that she had a 3rd party available to receive the shipment on her behalfFurthermore, attached is the signed long distance envelope stating that her first available date to receive the shipment was June 8th not June 3rd as she has statedWe subcontracted her shipment to a trusted company to expedite her delivery at a cost to our company, once again we are sorry that Mrs.** feels deceived as we would never lie to any customer and we wish her the best with her new residence in Florida