Sportsman's Warehouse

***,I had a great conversion with Mr [redacted] yesterdayMr [redacted] helped us with some valuable input to allow us to better serve our customersWe will be implementing some best practices going forward to correct opportunity for errorsThe store did offer to order the newer updated item for Mr [redacted] and sell it to him at the advertised price of the older unavailable item but Mr [redacted] had already purchased something elseI enjoyed speaking with himI communicated to him I would be resolving this matter with your organization with his approvalPlease close this concern as and mark resolved.Thank you, Jim R***District ManagerSportsman’s Warehouse

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The case of Shotguns shells in question did have a green monarch stickerThe sticker did have a price of $There were no other shotgun shell cases in the area with a green monarch stickerNor was there any signage or postings that the shotgun shells were 50% offOur shotgun shells cases are
cut open so the individual boxes of shells can be easily read and pricedOur Shotgun shell cases are not individually pricedI did inform the customer that this green monarch sticker on the case of Shotgun shells is in fact an errorWe have no way of knowing how the sticker was placed on the case, as this is inconsistant with our pricing proceeduresIt could have been an employee error, customer issue or many other posibilitiesThe customer suggested that he receive the entire case of shotgun shells (boxes)for $I let him know that this was an unreasonable request and that I could not honor thisThe case of shotgun shells includes individual boxes of shellsEach individual box of shotgun shells retail for $15.99.This would bring the retail value of a case to $ResolutionWe are more than happy to honor the $per individual box of shotgun shells (shell count) that normally retails for $per boxWe take responsibility for any errors that occur in our storeOur mission is to provide outdoor enthusiasts with quality merchandise in a friendly low key shopping environmentWe are in no way trying to miss represent any products and or pricing of products

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The $per box in that case, was the original request and would be satifactory to resolutionHow do we proceed from here? Thank you, Ryan