SportsPark

Again, we do not sell counterfeit productWe are an authorized sellerWe've had a direct account with [redacted] for over a decadeAgain we have paperwork detailing delivery and reception of all [redacted] We have happily sold Foams and Retro [redacted] s for years without complaintThe store policy about returns being store credit or exchange is clearly stated [redacted] at [redacted] misinformed youThe info tag is not directly on the tongue on [redacted] , they are inside on the side of the shoe near the lacesThis is tough for us to resolve this quickly by sending messages back and forth via Revdex.comPlease call me at ###-###-#### and hopefully we can get this sorted out one way or another

Staff is rude and manager "Mike" is not knowledgeable about business sense what so everHe tried to tell me that their Waterbury store is headquartersBut right on their Tax Id it states [redacted] located in NJNo store should be able to post no cash refunds- if I pay with cash, why can't I get my own money back, and they had no reason except "the big boss that comes by on Wed wont let us" when I asked this "big boss" name or a corporate number to reach him at, people said they don't know any info to give me

Complaint: ***
I am rejecting this response because: Today I spoke to *** at *** customer service,reference number *** at ###-###-####He stated that there is no valid reason that *** *** Area sneakers should not have white information tags stitched inside the tongueWhile it is possible SportsPark sells real ***s the pair we purchased on 5-31-are notI don"t believe the no cash refund policy should apply to a counterfeit productI believe I am entitled to a cash refund*** also recommended that Revdex.com file a report at Counterfeit@***.com
Sincerely,
*** *** ***

Complaint ID#:
***
Company Name:
SportsPark
Company Contact Name:
*** ***
Company Contact Phone:
***
Company Contact Email:
***
Consumer's Name:
*** *** *** ***
Revdex.com Staff Member (if you know):
**No Response**
Complaint Information:
In response: *** and Revdex.com of CT, We do not sell fake *** goodsWe receive deliveries almost on a weekly basis from ***'s warehouses in TennesseeI'm not sure what tag or serial numbers were being referenced because they come straight from ***There are invoices and delivery paperwork to prove thisWe are an AUTHORIZED ***/*** sellerThis can also be provenWe do not do business with re-sellers and middle men, as it is prohibited by ***/***This Foamposite is percent real if purchased from usStore policy is that we give store credit or exchangeIt is explicitly stated on receipts and inside of the store, near the registersWe can do either of these options for the customer still, if that's wha* *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** SportsPark HQ
Sent on:
6/10/4:10:PM

Complaint ID#:
***
Company Name:
SportsPark
Company Contact Name:
***
Company Contact Phone:
***
Company Contact Email:
***
Consumer's Name:
*** *** ***
Revdex.com Staff Member (if you know):
**No Response**
Complaint Information:
Again, we do not sell counterfeit productWe are an authorized sellerWe've had a direct account with *** for over a decadeAgain we have paperwork detailing delivery and reception of all ***We have happily sold Foams and Retro ***s for years without complaintThe store policy about returns being store credit or exchange is clearly stated*** at *** misinformed youThe info tag is not directly on the tongue on ***, they are inside on the side of the shoe near the lacesThis is tough for us to resolve this quickly by sending messages back and forth via Revdex.comPlease call me at ###-###-#### and hopefully we can get this sorted out one way or another
Sent on:
6/24/1:43:PM

Again, we do not sell counterfeit product. We are an authorized seller. We've had a direct account with [redacted] for over a decade. Again we have paperwork detailing delivery and reception of all [redacted]. We have happily sold Foams and Retro [redacted]s for years without complaint. The store policy about returns being store credit or exchange is clearly stated. [redacted] at [redacted] misinformed you. The info tag is not directly on the tongue on [redacted], they are inside on the side of the shoe near the laces. This is tough for us to resolve this quickly by sending messages back and forth via Revdex.com. Please call me at ###-###-#### and hopefully we can get this sorted out one way or another

Staff is rude and manager "Mike" is not knowledgeable about business sense what so ever. He tried to tell me that their Waterbury store is headquarters. But right on their Tax Id it states [redacted] located in NJ. No store should be able to post no cash refunds- if I pay with cash, why can't I get my own money back, and they had no reason except "the big boss that comes by on Wed wont let us" when I asked this "big boss" name or a corporate number to reach him at, 2 people said they don't know any info to give me.

Complaint: [redacted]
I am rejecting this response because:i just want my money back,again this is the problem, there IS NO TAG u speak of,i've spent hundreds of dollars in your store,since the problem none. I dont think I am asking for a crazy request to end this issue
.
Sincerely,
[redacted]

Complaint...

ID#:


[redacted]


Company Name:


[redacted]


Company Contact Name:


[redacted]


Company Contact Phone:


[redacted]


Company Contact Email:


[redacted]


Consumer's Name:


[redacted]


Revdex.com Staff Member (if you know):


**No Response**


Complaint Information:


In response: [redacted] and Revdex.com of CT, We do not sell fake [redacted] goods. We receive deliveries almost on a weekly basis from [redacted]'s warehouses in Tennessee. I'm not sure what tag or serial numbers were being referenced because they come straight from [redacted]. There are invoices and delivery paperwork to prove this. We are an AUTHORIZED [redacted] seller. This can also be proven. We do not do business with re-sellers and middle men, as it is prohibited by [redacted]. This Foamposite is 100 percent real if purchased from us. Store policy is that we give store credit or exchange. It is explicitly stated on receipts and inside of the store, near the registers. We can do either of these options for the customer still, if that's wha[redacted] SportsPark HQ


Sent on:


6/10/2014 4:10:26 PM