Spot on Heating and Air Conditioning Corp.

We had a Fujitsu ductless system installed and our contract is dated December 4. We also had a water heater and boiler installed. We paid $14,500 for the Fujitsu system and $2,000 for the water heater and boiler. The contract states we have 3 years free service, parts, and labor. We believe everything was installed incorrectly. Our ductless system has not worked correctly since installation. Our boiler and water heater did not work since installation. Spot on Heating and Air Conditioning Corp. came out in the winter of 2022 and fixed the boiler because they admitted they installed it incorrectly.

The Fujitsu system has not been working since it was installed. They came out several times to look for a leak and said there wasn't a leak. They then came out in the summer because it was not blowing cold air. They put coolant into the system during the first summer. We have been contacting the company to come fix the Fujitsu system consistently. In January 2023, they said it was a bad fan motor and they ordered a part and it was on its way. We never received the part and they never came and worked on it. Then they stated they didn't have the manpower to come during the weekend. We then told them they could come during the week. We continued reaching out and they ignored the messages. They advised me to hire another company in May 2023. They then ignored all my calls, texts, and messages.

I contacted them on social media and they stated we were no longer under contract because our system was installed in April. We informed them our contract was good until December. They stated they would not be returning to our home. We contacted other companies who would not do work on them because they believe the system was installed incorrectly. We contacted the manufacturer, who stated the contractor never registered our units with them and never opened tickets with them for parts. We are still under contract until December 4 and want a new system or a refund. We have evidence of all messages and our contract.