SpotHero

I reserved a parking space with spot hero. Went to the parking spot Saturday, August 1, 2026 in Las Vegas and as I was pulling in, I noticed that there was broken bottles everywhere. I asked the attendant to clean the glass out of the way and he said he did not have a broom. I had to drive over the glass and park. Once my son, daughter in law and myself parked, we got out of the car and kicked the biggest chunks of glass out of the way. It was so bad you could here the glass crunching as we drove over it. After kicking the glass out of the way, there was still glass, but we did kick the biggest chunks out of the way. There was at least broken bottles. The attendants could have easily done what we did but they refused to do anything. I phoned Spot Hero today and asked them what they could do about this situation. They did nothing. Told me to call the place where the parking was. I explained that spot hero is responsible since they were the ones charging for the parking and they would be responsible for clearing the glass for parking. There is no one I could call since this parking lot is for a bank that is closed down. Basically, spot hero did absolutely nothing and offered me nothing. If you are going to events at Allegiant stadium and need parking, DO NOT USE SPOT HERO. If I had a flat tire because of this, who would have paid for my tire? Apparently no one. I will never again use spot hero ever again in life. And they wonder why people no longer want to travel to Las Vegas. Garbage everywhere.

Hi Jennifer,I am so sorry to hear about the issues you had when trying to park! The lot should never be full when you reserve through SpotHero and, while this is not a regular occurrence, it is something we take very seriously.  I'm sorry this felt like bait and switch.  When we work with...

operators, their side of the agreement is to hold a certain number of parking spots for us, and obviously something unfortunately went awry in this case.  I am having my account management team reach out to our partner operators to see why the lot was full during your reservation hours.I've gone ahead and refunded the $18 you paid to us for the initial spot back to your card and you'll see a separate email confirming this.  The funds should go back to your card in about 5-7 business days. We did not charge you any extra for the relocation, but covered the $7 difference on us via SpotHero credit.  I've also added $20 of SpotHero credit to cover the metered street parking and for the trouble, though I know it can't make up for the inconvenience.  As for the unpleasant service you received on your second call, that's absolutely unacceptable and the opposite of what we want to happen.  I'll be sure to review the case and follow up with Chris personally. Again, my apologies that the lot was full and for the unpleasant experience, and I look forward to resolving any outstanding issues!Sincerely,Helen [redacted]Lead Hero Manager