Spradley Barr Ford Lincoln of Greeley Inc

Complaint: [redacted]
I am rejecting this response because: This conversation is going nowhere. The manager of this dealership refuses to even acknowledge let alone honor the verbal promises made to me his own salesperson regarding the damaged front bumper. When the car that broke down ON THE DRIVE HOME from the dealer lot, this manager refuses to accept any responsibility. When the poorly repaired side [redacted]er light fell off because it was superglued to the body rather than properly installed, again they accept no responsibility. GET IT IN WRITING is never more true than when dealing with these people. Written contracts are the only language they understand, and completely reject any verbal agreements, because they well know legally it cannot be proven. They don't stand behind their own products, services or repairs. When they send title paperwork over 30 days late, and I am charged late penalties when I register the vehicle, they once again take absolutely zero responsibility.It's not a matter of what was put in writing, but about doing the right thing. This company has no desire to do the right thing. They are unethical liars and cheats, and are not to be trusted.FACT - [redacted] verbally assured me the car had no cosmetic or mechanical needs during my initial phone call before I agreed to purchase the car.FACT - I was charged $100 for a vehicle inspection.FACT - Mr. [redacted] pointed out the new side [redacted]er light that the dealership installed, which fell off at speed mere hours later.FACT - I noticed the damaged front bumper when I was washing the front of the car (yes, after the all important written sales contract)FACT - Mr. [redacted] said he hadn't noticed it before but verbally promised to help compensate me for the repair once I got home and got an estimate.FACT - When the side [redacted]er light fell off, I called [redacted] and told him about it. He verbally agreed to reimburse me for another one.FACT - When the 3rd brake light failed, [redacted] said that It was working when I bought the car.FACT - When the air conditioner froze up and failed, [redacted] said it was working when I bought the car.FACT - Once I got home Mr [redacted] stopped accepting my calls, and no longer responded to my voice messages, texts, and emails. 
Regards,
[redacted]

Once again this was a used vehicle that  nothing additional was promised. We offered to bring the vehicle back in and address the concerns although we were not obligated legally to do so. The customer declined our offer and does not dispute the offer was made. We have no way of knowing about any additional issue or if it was needed because we have not seen the vehicle. We have proven we did do an inspection and replaced what was needed before time if delivery. Per our used car inspection. We will not be paying additional fees that we are not legally obligated to pay and did not (out of good customer service) have a chance to even address because the customer would not return with the vehicle. 
Thank You again,
[redacted]

Sales transaction date 8/19/2014Spradley Barr title mailing date 9/23/2014GA title late penalty $10.00GA title ad valorem penalty $67.58Attached are two receipts for replacing the missing side [redacted]er light, which fell off hours later because it was glued to the bumper. Dealership neglected to purchase and install the required inside mounting bracket.Also attaching the least expensive repair estimate for the front bumper from Magnum Collision (repair existing versus replacing with refurbished OEM).

The dealership has already resolved the issue with the customer. If you need any further information please contact me at [redacted].

Complaint: [redacted]
I am rejecting this response because: I cannot believe the string of bold face lies [redacted], the managing partner of Spradley Barr Greeley, has just conjured up to to justify his unethical business practices. Unfortunately for the dealership, their side of story is mostly false. Before the sale of the vehicle, and while on the phone with salesperson [redacted], he assured me the vehicle was inspected and was in great condition with no cosmetic or mechanical needs. Because of this, I then agreed to purchase the car, flew to Colorado, and [redacted] picked me up at a shuttle bus station in the car. I did not take the car for an "extended" test drive. The two of us drove for a few minutes back to the car lot. I certainly wasn't offered an opportunity to give it a thorough inspection. When I arrived at the dealership, we immediately got to work filling out the paperwork. I never met the used car manager [redacted]. [redacted] was working at a satellite location.It was only AFTER the paperwork was completed that we went back outside to clean up the car and that's when I noticed the damaged lower front bumper. [redacted] seemed surprised too, but did in fact verbally offer to help with getting the car repaired once I made it back to Georgia.As far as the other items that broke off or broke down on the way home, no amount of test driving or looking over the car would reveal that this car was going to fail hours later. The dealership superglued a turn signal to the body. Mr. [redacted] even made a point of telling me so. That when they got the car, the light was missing. They failed to repair it properly with an inner bracket, and naturally it fell off at highway speeds.The air conditioner was working when I took delivery of the vehicle, but less than 24 hours later, the system froze up and quit working. The 3rd brake light was also working, but again, less than 24 hours later, the 3rd brake light failed. I paid for an inspection of this vehicle and one would think that these issues would be caught, or disclosed. Mr [redacted] referenced not knowing what occurred in the last few months. All of this happened within the first 24 hours of ownership. It's only now that I am turning to the Revdex.com for help after many failed attempts over several weeks to resolve my situation with more than a couple of people working at the dealership.Of course the dealership has no legal obligation to reimburse for me expenses to fix this vehicle. I bought a used car. However, I pointed out the damaged front bumper to Mr [redacted] before he even handed me the keys. I agreed to take the car home anyway because [redacted] offered verbally to see what he could do once I got it home and had a chance to get an estimate. And I believed that [redacted] was a man of his word. But [redacted] is not a man of his word. He stopped returning my calls, emails and texts. He gave great customer service leading up to the sale, but completely disappeared after he took my money. [redacted] made his point very clear that he is unwilling to offer anything to resolve this issue. Not even reimbursement for late penalties for titling my vehicle because they couldn't even mail me the title within 30 days. It has become my duty to let the public know how Spradley Barr Greeley treats their customers.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.  Please pass on my information to Spradley Barr Ford Greeley so the payment can be sent. 
Regards,
[redacted]

I emailed the GM of Spradley Barr directly after rejecting his response. Here is what I sent. Bill, It is great to finally get a response from a GM at Spradley after many weeks of back and forth with your lower level management. I rejected your Revdex.com response because I am not satisfied with it at all. And somewhat baffled by it as well. The issue going on with my truck didn't occur until December. Not sure how it would have been possible for me to contact you right after I purchased the vehicle over eight months ago. Also, it wasn't confirmed that the engine was in fact after market until this repair - again, end of December/January 2017 timeframe. I filed this complaint with the Revdex.com not because I have issues with my used truck, or have an after market engine in it, but because I was LIED to when I bought the vehicle by your sales associate and managers on staff about the truck being fully stock. Of course Lori and Nick would say that they didn't tell me the truck was factory. But, sadly they did. Also, I bought one vehicle from you. They sold hundreds last year. How would they remember a specific sale from, as you said, over 8 months ago? If they do remember lying to me, certainly they wouldn't admit it. Spradley Barr and it's associates lied to me and my father. I spent nearly $24,000 for a vehicle I wouldn't have bought if I had known the way Spradley conducts it's shady business and the true makings of my truck. You say that Spradley provides a limited power train warranty at no-charge for eligible used vehicles up to $150,000 miles. This makes me laugh because this warranty that was thrown in at the very end of my vehicle deal was sold to me as something special that was done. It was actually what made me sign on the dotted line and commit to the vehicle. Now you admitted it's just another ploy and tactic used to get your poor customers to buy vehicles from your dealership. On top of that, I must remind you that this warranty only covers FACTORY parts. Therefore, this was a meaningless gesture, and I'm being made very aware of that now. Your offer to remove my [redacted]? I'm laughing again. Why would I A.) Let your dealership, who has pretty much refused to help me, touch my truck, B.) remove a [redacted] from my vehicle THAT I PAID FOR, and C.) I was without  a working vehicle for nearly a month, have expressed this frustration to many of your associates, and you're offering for me to drive 70 miles to your dealership and give you my truck to swap out the engine. This sounds like a bogus, unrealistic solution. No. Attached is my repair bill from [redacted] to fix the vehicle. The ONLY thing that somewhat resolves this situation is having the insurance reimburse me for the repair cost less the $200 deductible. I am still skeptical of this solution because I was pretty much told "tough [redacted]" by your lower level managers at Spradley regarding covering cost by the warranty company. Technically, the repairs done aren't listed on the covered portion of warranty work. It's also not listed on the not covered list either... so I am confused. I asked for the dealership itself to reimburse me (which would make me somewhat happier) and was laughed at.  If one of the things mentioned in the above paragraph doesn't happen, the only thing that will make me feel any better is making sure everyone in the Denver metro area knows not to do business with your dealership. I will make my story known on every review site possible. Not a threat, but if nothing else is done, that's the only thing that will help me feel better about this horrible, expensive situation I'm in. Regards,[redacted]Bill Responded back moments later and said that he'd be sending my repair receipt to the warranty company to see what he could do about getting it covered.

I am not sure why this Better Business Complaint is being filed by [redacted] because the vehicle was purchased by [redacted] and Mr. [redacted] does not appear on any of the contracts. That being said the customer is living in [redacted] but she notified us that she wanted to use an...

address from [redacted] for titling purposes because of military home rule. Spradley Barr Ford contacted the state of [redacted] and was notified that the taxes are 6% in that state. No one from the state ever notified us at the time that the customer would only be able to use $3,000.00 of taxable difference credit from their trade vehicle. The [redacted] state Geo Tax web site does not state anything about it either. The vehicle was being financed by their home state credit union ([redacted] State University Federal Credit Union) in which the dealership sent all of the documents to before funding for them to review and them being from the state of [redacted] the dealership was never notified of any tax discrepancy and they process documents every day from [redacted] nor did the customer ever notify the dealership of any special tax requirements or problems before the deal was funded. The dealership accommodated the customer’s request to not use the state of [redacted] for registration of the 2015 Ford Taurus SHO that was purchased and to register the vehicle in the state of [redacted]. Since no one from their state, state tax web site, home state Credit Union or even the customer ever made mention of the tax discrepancy Spradley Barr Ford assumed that it was similar as many state’s including the state of [redacted] that the customer would only be charged the taxable difference between the vehicle they purchased and the vehicle they traded in. Spradley Barr Ford Lincoln Of Greeley tried to offer many ways to fix the problem legally. All options proposed  requiring amending the contract to fit the rules of [redacted], or changing the contracts to the [redacted] address of record which will lower the amount of sales tax needed to be collected compared to the state of [redacted]. They were not satisfied with any of the legal ways offered to fix this compliantly with either state. Spradley Barr Ford Lincoln Of Greeley never deliberately tried to cause this tax issue and if anything we were led to believe we were collecting the proper amount of tax and registering the vehicle in [redacted]. I know that nobody wants to pay taxes, but these are not the dealerships taxes, these are the customer's responsibility because of the state of [redacted]’s tax structure and the customers desire to register this vehicle in [redacted]. The customer would have to pay this same amount of tax if they bought the vehicle in [redacted]. The dealership is still offering the legal options to adjust the taxes to the required amount due to [redacted] or using the [redacted] address that is on record.

I have a few more receipts for parts, repairs, diagnostics and estimates. The website only allows me to attach 4 files.

[redacted]
[redacted]
[redacted]
[redacted]Attention [redacted], On 06/10/2017 Mrs. [redacted] brought in her 2008 F450 Super Duty with a loud knocking noise from the engine....

She explained that [redacted] does her vehicle upkeep and had replaced the engine 11/25/2016 with a Ford remanufactured engine. Mrs. [redacted] had brought the vehicle in because the replacement engine was not running correctly.  Spradley Barr Ford Lincoln of Greeley performed diagnosis on the vehicle and found number 4 rod bearing was bad causing the knocking noise from the engine. Ford Motor Company originally declined warranty repairs because of the aftermarket modifications to the engine and emissions system. Spradley Barr Ford Lincoln Of Greeley disputed Ford Motor Company’s original decision and was authorized by Ford Motor Company to replace the engine’s short block assembly under warranty.  Spradley Barr Ford Lincoln of Greeley completed the authorized warranty repairs approved by Ford Motor Company. Spradley Barr Ford Lincoln Of Greeley road tested the vehicle and determined the engine was functioning as designed. On 08/12/2017 Mrs. [redacted] returned to the service department with a clicking noise from the engine area. At that time the dealership provided a rental car at no charge to Mrs. [redacted]. On 08/14/2017 the dealership performed initial diagnosis, found no trouble codes stored in the computer and found the engine was miss firing. The dealerships, Ford Master certified diesel technician took a fuel sample from the engine fuel cooler and found metal debris in the fuel system. Spradley Barr Ford Lincoln of Greeley called Mrs. [redacted] on 08/14/2017 at 3:44 PM to inform her of the initial findings and her voice mail was full. The dealership again called her back 08/15/2017  10:26 AM and Mrs. [redacted] said it was a bad time to talk and she would call back. She did not call back. Mrs. [redacted] returned the rental car 08/18/2017 12:44 PM, Jeff J[redacted] the Service Manager for Spradley Barr Ford Lincoln Of Greeley explained that metal debris were found in the fuel system and asked Mrs. [redacted] if any other shops had worked on or replaced the fuel system in the past. If Mrs. Pregrove was able to provide receipts so that the dealership could submit them to Ford Motor Company and find out if it would be a warrantable repair. No receipts were ever provided and Mrs. [redacted] at that point requested an estimate on this repair. Mr. J[redacted] explained that the vehicle would have to be diagnosed so that an accurate estimate could be provided. The vehicle was not disassembled at this time because the dealership was not provided authorization from Mrs. [redacted]. The vehicle was picked up by Mrs. [redacted] on 08/19/2017. Spradley Barr Ford Lincoln of Greeley repaired the original problem the F-450 was brought in for on 06/10/2017. When the vehicle was brought in on 08/12/2017 that was a completely different repair that has to do with the fuel system. This is a maintenance item that has to be maintained when owning and operating a diesel. Spradley Barr Ford Lincoln of Greeley was not Mrs. [redacted] primary service center as she stated that she used [redacted] in that capacity to provide her routine maintenance and upkeep of the F-450.

Complaint: [redacted]
I am rejecting this response because:it clearly states on the documentation provided by Spradley Barr Ford of Greeley that during the inspection they found the service trailer brake system light on. when I asked about the service trailer brake system light I was told it was just a fuse.yes they did offer to look at the vehicle but when I asked if they were going to fix it there was no guarantees they wanted me to drive from [redacted] to Greeley so they could look at the vehicle.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  It took 38 days for them to guess about my vehicle. This was a financial strain for me. I'm not willing to let the Ford dealership in Greeley store my vehicle in the back parking lot for another 38 days. I want the [redacted] shop to repair my vehicle and provide me a loaner at Greeley's expense. Greeley's shop has proven to to be  incompetent and unwilling to assist me before I filed this claim.Regards,[redacted]

We appreciate your concern, but the vehicle was not falsely advertised on any website and was available for sale at the time you called. Every dealership has vehicles at various points of the reconditioning process and many of them are sold before they ever make it out of the service department and...

to the sales lot. We apologize if McKayla did not get the vehicle status to you before visiting the dealership. That is not a practice that is supported or trained by this dealership. McKayla is new to the business and this is a training point for us to improve on. We do not ever want a customer to not be informed. The [redacted] did end up selling to a customer on November 1st, 2017. In regards to the loan you applied for with [redacted]. I have a copy of the loan application that you filled out for [redacted]. You do have loan approval for the vehicle that you submitted for but when the loan was submitted the section on your trade in was never filled out. When your vehicle was appraised and with the negative equity from your trade the loan would not be approved as submitted without cash down to make up the difference in the negative equity and lower the loan to value ratios for the lender. So, you still do have loan approval it’s just that you would not be able to keep your trade in the transaction with [redacted] on the vehicle you chose. We did look at other vehicles and financing options other than your [redacted] approval that might have allowed you to get in a different vehicle with a better loan to value ratio and try to keep your trade in the transaction without you having to put additional cash down. If you have any additional questions you could call me at the dealership and I will set some time aside for you.

I wish you would have contacted my dealership about the issue that you have stated right after the purchase of the 2010 [redacted] over 8 months ago. It is always hard to go back and look at things after the fact, especially when it does not appear to have been an issue until a maintenance issue arises...

and it may not be a covered part under the no charge power train limited warranty that was included in your transaction. I have contacted the warranty company and the repair shop that you brought the vehicle does not appear to have submitted for coverage of this repair. If you could send me a copy of the repair they have agreed to review it and see if it might be something that they can cover minus the $200.00 deductible. I will not know about if this is a repair they can cover until we submit it with supporting documentation. I have also had a chance to contact the sales representative that sold you the vehicle (Lori M[redacted]) and the sales manager (Nick U[redacted]) they both still work in the area. Neither one of them indicated that they had made a claim that it was a factory installed [redacted] on the 2010 [redacted] that you purchased. Spradley Barr strives to provide great service and products to everyone. We conduct an extensive evaluation of every used vehicle before it is sold and in addition to that we provide at no charge to the customer a two year or up to 150,000 mile power train limited warranty on eligible used vehicles. Lastly, if you would like to look at having the [redacted] removed, please let me know and we can evaluate if it possible and something you would consider.  Bill H[redacted]General Manager[redacted]

Marcy,I have reviewed your request. I apologize that I did not receive my messages and I will handle that internally.I am agreeing to your request and would like to get this behind us. Although I believe a used vehicle is a used vehicle, if paying this sum keeps us in good standingthen I will pay this amount. I would like an address to send an overnight certified check to please. And the exact amount of the check. Please respond via this forum so I know it gets to me!Thank you, [redacted]

Revdex.com:
This morning, I met with Spradley Barr Greeley general manager Bill H[redacted].  They have agreed to repair the damaged items and...

they say they have ordered the necessary parts.  Assuming they call me as promised to make the repairs, my complaint will have been resolved to my satisfaction.
Regards,
[redacted]

We could not duplicate the problem. We spoke with the customer about this. We gave him our best guess as to what might fix the problem. He was told we weren't sure it would correct it. He agreed to try this. He was not happy that it didn't and my service manager offered to drive him a vehicle out...

and bring his back and continue to try and duplicate the issue. The customer refused. So in essence THE CUSTOMER refused additional work for free, and a loaner vehicle. Neither we OWED the customer because we could not duplicate the problem and EXPLAINED BEFORE that IF we did the work it was our best guess as to fix it. HE AGREED. I see no fault on our part and even with no fault we offered to try again AND offered not only a vehicle to drive by Service Manager Steve H[redacted], but also to invest more of our time at no cost trying to duplicate the original issue. When the issue can not be duplicated its very difficult to know where to start the fix. The customer was aware of that and even mentioned he knew we weren't having success duplicating the issue. I think we have done everything above board before and after the repair and do not feel we owe anything as repair WAS APPROVED by the customer knowing before hand it might not fix the issue.Thank You,Mark C[redacted]Managing Partner