Sprague Roofing

In regard to the listed complaint, I, [redacted] , and my crew worked on the basement as indicated by Mr [redacted] The initial contract was for $36,as indicated Mr [redacted] The original TARGET date was around January 16th, however there was not a completion date listed on the contract Furthermore, Mr [redacted] kept adding additional work to the projectNaturally, I explained to the homeowner that the additional work/upgrades would cost significantly moreI have numerous text messages to prove that every upgrade was approved by Mr [redacted] or his wife or girlfriend, I am not sure of their exact relationship since they have different namesFor example, originally they were allowed approximately $for the tile in their basement shower and the upgraded tile cost over $not including additional money for the additional work for the four tiles that they picked out as the upgradeThis tile was a special order and took an extra seven days to come in to the tile storeAnother example is originally the homeowners were going to prime and paint the wallsThey changed their minds and asked that we painted the wallsThe basement is approximately so ft and this took additional time because, especially because of the numerous colors that the homeowners picked outThe only complaint other than the project was taking too long that I received from the homeowner is that they didn't think the paint lines in the bedroom were not "crisp" enough I told them that we would repaint them at the very end of the project when we did all of the other touch up painting The homeowner fired me before the end of the project so this was not accomplishedThey also had numerous other upgrades including $in an upgraded floor covering and after 1/3rd of the floor was installed, the homeowner asked that we tear it up and put a different underlayment down, which was also an upgrade which was an extra plus taxIt should be noted that the upgraded flooring took an approximate days to be shipped to the storeThe only other complaint was that the homeowner was not happy with a set of custom doors that we built for the furnace room These shelf-doors were very difficult and were more of a job for a cabinet maker, which I explained to the homeowner prior to starting this projectWe have a signed contract for the original work to be performed We have text messages, which are admissable in court outlining the upgrades and extras that the homeowner requestedIf they have a letter from my lawyer stating that they owe me 36,000, that is a mistakeThey only owe me $ This is AFTER we credited the homeowners $1,for work that was not completed prior to being firedWe also have at least pictures of this project to show work from start to finish which shows the workmanship is of excellent qualityThis is simply an attempt by the homeowner to not pay for requested upgradesThe homeowners will pay this debt or I will put a mechanical lien against their house pursuant to Chapter 429,RSMO Furthermore, I have turned this debt over to a collection agency for expenses not paid and if they can not collect this debt, a lawsuit will follow

[redacted] , Sorry for the delay, we have been extremely busy and I have been dealing with my attorney in regard to this matterPer my attorney, I had recently sent Mr [redacted] a ten day settlement letter but Mr [redacted] refused to payJust FYI, we will be filing suit against the [redacted] 's for non payment next weekThey owe my company approximately $and I will not stop in my attempt to collect this debt until it is paid or a judge rules on a settlement.Mr [redacted] and his wife hired my company to finish their basementThe original price was for $36,which is very reasonable for finishing a basement in the Kansas City areaMr [redacted] was supposed to have a friend complete the electrical work and he was going to do the priming and painting himself to save moneyI drew up a contract which the homeowner's signedAs the job progressed, the [redacted] 's wanted several upgrades, which we did at their requestNow the [redacted] 's do not want to pay for the upgradesMost of these upgrades were approved through text messages but the [redacted] 's arguement is that according to my contract, a separate contract had to be completed for additional work (such as upgrades) so they are not required to pay the additional amountI believe that they are upset about two thingsOne issue is that this project took longer than they expected and the second issue is they were not happy with some custom doors that we made for a utility roomThen, I believe they found this "loophole" and are basically using that excuse not to pay for the upgrades.What is interesting is that I had told Mr [redacted] on a Weds evening that we would be done on SundayLate that evening, about 10pm, Mr [redacted] asked that I call him in the morning before I respond to the house The following morning when I called, he informed me that he had changed the locks on the back door and and that I would have to call him to get my tools out of his basement and that we was going to give me a check for 10,I told him that 10,wouldn't come close to paying for the remaining balance of 12,and the upgrades and he said that was too bad he wasn't giving me any more than the 10,I asked him repeatedly if we could sit down and discuss this to go over the figures and he refusedIn retrospect, I should have seen this coming because Mr[redacted] was adamant that the first line in the contract said, in part, that "this contract is for a completed basement" which I thought was odd.....Nonetheless, the [redacted] 's upgraded the tile in the bathroom, upgraded custom wood work, upgraded the flooring and the underlayment beneath the flooring, had us paint and prime all the walls, which they were supposed to do, had us do work that their electrician was supposed to complete, etc but now they do not want to pay for any of the extra workLastly, they never complained about the quality of the work performed by my company except for 1) they were not happy with the custom bookshelf doors for the utility room and 2) they asked if we could touch up the paint lines on an accent wall because the lines weren't "crisp" enough Other than those two issues, they never complained about the quality of work until my attorney sent them a letterSo apparently my work was fine, as long as it was for free.If you have any questions, please feel free to contact me at 816-694-2654.Respectfully, [redacted] 's

In regard to the listed complaint, I, [redacted], and my crew worked on the basement as indicated by Mr. [redacted].  The initial contract was for $36,000 as indicated Mr. [redacted].  The original TARGET date was around January 16th, however there was not a completion date listed on...

the contract.  Furthermore, Mr. [redacted] kept adding additional work to the project. Naturally, I explained to the homeowner that the additional work/upgrades would cost significantly more. I have numerous text messages to prove that every upgrade was approved by Mr. [redacted] or his wife or girlfriend, I am not sure of their exact relationship since they have different names. For example, originally they were allowed approximately $100 for the tile in their basement shower and the upgraded tile cost over $1200 not including additional money for the additional work for the four tiles that they picked out as the upgrade. This tile was a special order and took an extra seven days to come in to the tile store. Another example is originally the homeowners were going to prime and paint the walls. They changed their minds and asked that we painted the walls. The basement is approximately 1100 so ft and this took additional time because, especially because of the numerous colors that the homeowners picked out. The only complaint other than the project was taking too long that I received from the homeowner is that they didn't think the paint lines in the bedroom were not "crisp" enough.  I told them that we would repaint them at the very end of the project when we did all of the other touch up painting.  The homeowner fired me before the end of the project so this was not accomplished. They also had numerous other upgrades including $1800 in an upgraded floor covering and after 1/3rd of the floor was installed, the homeowner asked that we tear it up and put a different underlayment down, which was also an upgrade which was an extra 462 plus tax. It should be noted that the upgraded flooring took an approximate 11 days to be shipped to the store. The only other complaint was that the homeowner was not happy with a set of custom doors that we built for the furnace room.  These shelf-doors were very difficult and were more of a job for a cabinet maker, which I explained to the homeowner prior to starting this project. We have a signed contract for the original work to be performed.  We have text messages, which are admissable in court outlining the upgrades and extras that the homeowner requested. If they have a letter from my lawyer stating that they owe me 36,000, that is a mistake. They only owe me $8852.09.  This is AFTER we credited the homeowners $1,110.00 for work that was not completed prior to being fired. We also have at least 100 pictures of this project to show work from start to finish which shows the workmanship is of excellent quality. This is simply an attempt by the homeowner to not pay for requested upgrades. The homeowners will pay this debt or I will put a mechanical lien against their house pursuant to Chapter 429,RSMO.  Furthermore, I have turned this debt over to a collection agency for expenses not paid and if they can not collect this debt, a lawsuit will follow.

[redacted], Sorry for the delay, we have been extremely busy and I have been dealing with my attorney in regard to this matter. Per my attorney, I had recently sent Mr. [redacted] a ten day settlement letter but Mr. [redacted] refused to pay. Just FYI, we will be filing suit against the [redacted]'s for non payment next week. They owe my company approximately $8600.00 and I will not stop in my attempt to collect this debt until it is paid or a judge rules on a settlement.Mr. [redacted] and his wife hired my company to finish their basement. The original price was for $36,000 which is very reasonable for finishing a basement in the Kansas City area. Mr. [redacted] was supposed to have a friend complete the electrical work and he was going to do the priming and painting himself to save money. I drew up a contract which the homeowner's signed. As the job progressed, the [redacted]'s wanted several upgrades, which we did at their request. Now the [redacted]'s do not want to pay for the upgrades. Most of these upgrades were approved through text messages but the [redacted]'s arguement is that according to my contract, a separate contract had to be completed for additional work (such as upgrades) so they are not required to pay the additional amount. I believe that they are upset about two things. One issue is that this project took longer than they expected and the second issue is they were not happy with some custom doors that we made for a utility room. Then, I believe they found this "loophole" and are basically using that excuse not to pay for the upgrades.What is interesting is that I had told Mr. [redacted] on a Weds evening that we would be done on Sunday. Late that evening, about 10pm, Mr. [redacted] asked that I call him in the morning before I respond to the house.   The following morning when I called, he informed me that he had changed the locks on the back door and and that I would have to call him to get my tools out of his basement and that we was going to give me a check for 10,000. I told him that 10,000 wouldn't come close to paying for the remaining balance of 12,000 and the upgrades and he said that was too bad he wasn't giving me any more than the 10,000. I asked him repeatedly if we could sit down and discuss this to go over the figures and he refused. In retrospect, I should have seen this coming because Mr.[redacted] was adamant that the first line in the contract said, in part, that "this contract is for a completed basement" which I thought was odd.....Nonetheless, the [redacted]'s upgraded the tile in the bathroom, upgraded custom wood work, upgraded the flooring and the underlayment beneath the flooring, had us paint and prime all the walls, which they were supposed to do, had us do work that their electrician was supposed to complete, etc but now they do not want to pay for any of the extra work. Lastly, they never complained about the quality of the work performed by my company except for 1) they were not happy with the custom bookshelf doors for the utility room and 2) they asked if we could touch up the paint lines on an accent wall because the lines weren't "crisp" enough.  Other than those two issues, they never complained about the quality of work until my attorney sent them a letter. So apparently my work was fine, as long as it was for free.If you have any questions, please feel free to contact me at 816-694-2654.Respectfully, [redacted]'s

Review: I had to verbally asked this business to follow all legal requirement in regards to collecting on the debt that is owed to them, due to the fact that they where contacting my place of work and my family members. Since they would not follow my verbal asking them to not call those people I had to send an email on January 14/2013 putting in writing my current contact information again asking them not to contact my place of work or family members. I also asked them to only communicate via mail or email. Since then they still not followed that email request. Then just recently I had an associate that I work with let me know that they have call my place of work asking my co-worker/associate to violate laws, requesting my work schedule, personal contact information, then threating me through that associate stating that if I did not return their calls that they would be bring a lawsuit against me. That is in no way any of my employer or co-workers business. So on May 15, 2014 I followed up with another email stating that their behavior is unethical, violation of my privacy, and a breach of confidentiality of our business agreement. Which then I got a threating email in response to stating "correspond with us more than once a year and we wouldn't have to call your employer or mom to get you to contact us". I find this behavior totally out of line for a business.Desired Settlement: I would like them stop contacting me at my place of work, potentially cause me harm at my place of work, stop calling my family, and stop discussing my personal financial issues with anyone besides my self. I want them to only use legal actions going forward in regards to this matter.

Business

Response:

We received the complaint from the Revdex.com website from Justin Perkins. We are handling this through legal channels.

Thanks

Sprague Construction Roofing, LLC

Main: ###-###-####

Direct: ###-###-####

Fx: ###-###-####

Review: We entered into a contact with Spague Roofing Construction dated 5/12/2014 to perform roofing, siding and various repairs from a hail storm. We had a detailed list of repairs to be performed from our Insurance adjuster. Spauge roofing was given this detailed list of repairs with prices and they negotiated with our insurance company. [redacted] Sprague met with us three times to look at our home and see if the insurance estimate was complete. He added some repairs with the insurance. On July 15,2014 his roofing crew began the roofing repairs. I went to leave my home and spoke with the foreman. I asked him if [redacted] told him our insurance company re[redacted]ed they take a picture of our roof with no shingles and email it to them. I then asked him when they would put the skylights in. He informed me no skylights were ordered. I told him to call [redacted] Spague and remind him 4 skylights were on the insurance estimate and they needed to be replaced as per agreement. I left my home and did not return until late that night. On July 16, the following day I spoke to the foreman and asked if they put in new skylights because the roof was covered with new shingles. He said "no, [redacted] directed me to do without new skylights. He forgot to order them. He came out yesterday and said he could repair them". I then called [redacted] on the phone. At first he said I was wrong the insurance did not want to replace them. I told him to pull out the insurance paper work and look as they are clearly listed. I also reminded him of our conversation before we signed his contract in which he assured us each item on the insurance estimate would be completed. [redacted] became rude and abrupt on the phone. He was yelling. I told him I expected him to replace the skylights and follow our contract. He then said the insurance company met to put repair skylights or it would have been 350 or more dollars. I told him the Insurance had 4 listed at 398.00 a piece and 195.16 labor to install them. I told him I would contact the insurance company in the morning and see if they wanted the skylights repaired or replaced. July 17, 2014, I contacted the Insurance adjuster. He said they were to be replaced. I called [redacted] and told him this. He was rude and yelling the insurance company was stupid. I told him once again I needed the work to be performed as per agreement. He then told me he was going to charge me additional money. I told him to call the insurance company and discuss if he needed more money. I finally had to end the conversation with him because of his rudeness. My husband called him and [redacted] was yelling and rude. I faxed and emailed him a letter, Insurance estimate and his contract.Desired Settlement: I gave Sprague 3 day notice to respond in writing how we can resolve this matter. Failure of response would mean Sprauge roofing services would be terminated. They would be paid the amount of the roofing minus the skylights, and minus the amount to hire another company to remove/replace shingles to properly replace shingles. I will hire another company to perform the rest of the work which has not been performed. I would like to fax you all the paper work that clearly states skylights to be replaced. I am shocked at his response to a situation that would have been easily resolved.

Business

Response:

We are working with the client directly to resolve the issues.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,