Spreadshirt

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

At the time I filed the complaint, I had no resolution from any of the three parties about where my package wasIronically the mail came in about hours later and the package was delivered but was severly damagedI contacted the business once again and the person I spoke with reviewed the pictures of the damaged and offered to send out another shirtI am happy with the resolutionI was frustrated this morning with not getting any help from anyone regarding my orderI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

My name is [redacted] and I am the Customer Service Manager at Spreadshirt We take every measure to deliver high quality service to our customers In regards to complaint [redacted] we only receive a success or refused notice from the credit card processor about payments I see the customer attempted several orders and all were cancelled as unpaid, since no payment was received Unfortunately, further details about why the payment is not coming through would not be available We do generally ask customers to contact their credit card company in these cases, since the credit card payment is not coming through.We have not experienced issues with receiving payment If the credit card company has been notified of the attempts, then the order can be placed again online or the customer can call us to attempt the payment over the phone Unfortunately, we have no control over a charge going through since it is processed directly through the credit card processors.Please let me know if there are any further steps I need to take, Sincerely, [redacted] Customer Service Manager NASpreadshirt

Revdex.com: I would not have been able to take a photograph of the defective stitching on the seams; as I do not have a camera/camera phone.Since Spreadshirt has agreed to reimburse me the cost of the product [pillowcase]; and I have reviewed the response made by the business in reference to complaint ID [redacted] ; I find that resolution is satisfactory to me Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to note, however, that the business response was not accurate in saying that they did not deny me a refundThey originally specifically denied a refund on the hat within my order, saying there was nothing wrong with itUnfortunately, It was not until I contacted Revdex.com that the business became serious about issuing a full refundI really wish it didn't have to come to this just to get a rightful refund, but in the end, the resolution is fair and I accept itThank you for your help in the matter Regards, [redacted]

My name is [redacted] and I am the Customer Service Manager at Spreadshirt We take every measure to deliver high quality service to our customers In regards to complaint [redacted] , I am confused about the receipt of this complaint I see the customer called us several times today, once to report she hadn’t received the item A second call to advise she received the order and it was damage, then a final time to get the order resolved after she sent pictures of the damageThe order was shipped our Standard shipping method, which is a partnership that [redacted] and *** offer through a [redacted] Sure Post/Mail Innovation shipping method Our general process is to check with the post office to see if they have the package, but haven’t actually delivered it Once that is done, we do not require additional waiting, but instead offer at that point to reproduce the order or refund it, depending on the customer’s needsIn this case, when the customer called a second time, she stated the order was received and damaged, which we asked for a photo, through email showing the damage and then offered to reproduce or refund the order, as per our policyI see the customer chose to have the order reproduced The order is in production at this time and will ship upon completion, as all of our products are made to order Please let me know if there are any further steps I need to take, Sincerely, [redacted] Customer Service Manager NA Spreadshirt