I am rejecting this response because: They said they would send the tickets after calling them and giving them the information on where to send themI just spoke to them again after waiting a week for themThey will
not send themPlease contact them again on my behalfThanks for your help
to whom it may concern, honda care year 72,mile coverage is a service contract for that time or mileage. if either time or mileage is expired and services rendered then this contract has matured. thanks *** ***fiance director*** honda*** *** ext ***
To whom it may concern,Spreen Honda has cut a check back to this customer in the amount of Customer has already confirmed they have received our checkThe error was made due to the fact the employee ran a KSR report which reflected the said feesIt did however have a disclaimer stating
that these fees may not be up to date.We apologized to the customer and immediately rectified and credited the charges.Thank you,
To whom it may concern, Any concerns over monthly payment should be addressed with Honda Lease Trust. They are the ones handling your lease. Any concerns with titling or registration should be addressed with the Department of Motor Vehicles. Please see contact info...
listed below. thanks, pete Honda Lease Trust[redacted]Cypress, Ca. [redacted]Department of Motor VehiclesPO Box 942869Sacramento, CA 94269-0001800)777-0133
hi [redacted], i'm glad we were able to fix your air conditioner and sorry for any inconvenience or misunderstanding in our service department. i've forwarded your info to [redacted] our service manager. he will be in touch with you soon.thanks, [redacted]finance...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]7, and find that this resolution is satisfactory to me.We accept the resolution of a full refund and for a better business relationship moving forward. Please feel free to contact us by the phone number on our Spreen Honda account if you have further questions "for training purposes". Everything written with the Revdex.com and sent to Spreen Honda has been an honest and first hand account of the facts. This resolves the complaint once the funds have been returned. Thank you for your time and consideration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is not what I'm complaining about. Regardless, I have spoken to [redacted] and he completely understood and will be reimbursing me for the difference. Thank you
your honda care is not just oil changes. it also includes other benefits listed below. if your vehicle is at 72 months or 72,000 miles this policy has matured. thanks [redacted]finance director[redacted] honda[redacted] ext [redacted]
Coverage for Honda Vehicles
Sentinel Services
Honda Care Sentinel and Sentinel Benefits:
• Routine Oil Changes
• Road Hazard Tire Protection
• Roadside Assistance
• Trip-Interruption Benefit
• Concierge Services
Additional Honda Care Sentinel Benefits:
• Extensive Component Coverage
• Rental-Car Reimbursement
Oil Change Services
Honda Care Sentinel plans cover the cost of oil and filter changes. Contact your Honda dealer at the intervals indicated by your vehicle’s Maintenance Minder ™ monitoring system. And with Honda Express Service,™2 an experienced, factory-trained Honda technician can complete certain maintenance and repairs while you wait. Talk to your Honda dealer for details.
Road Hazard Tire Protection
Honda Care Sentinel plans provide repair or replacement of tires damaged by road hazards that even the best drivers don’t always see coming. The four original tires may be covered for repairable leaks or punctures up to $35 per repair, and if replacement is required, we may cover the prorated cost up to $150.
Roadside Assistance
These essential services provide Roadside Assistance not just for your Honda vehicle, but for your family’s Honda and Acura passenger vehicles or Honda motorcycles as well.
• 24-Hour Roadside Assistance
• Towing Services
• Lockout Assistance
• Battery Jump-Start
• Tire Change
• Fuel Delivery
Trip-Interruption Benefit
If you’re out of town and your Honda needs a covered repair or Factory Warranty Repair Service, our Sentinel plans can be a big help.
• Provides coverage for meals and lodging up to $100 a day, for up to 3 days
• Must be more than 100 miles from home
• Must be due to mechanical breakdown
Concierge Services
Honda Care Concierge Service is available around the clock, ready to help in many different ways.
• Emergency Cash Advance
• Emergency Airline Ticket Assistance
• Shipment of Personal Replacement Items
• Insurance-Claim Assistance
• Auto Glass Replacement Referral
Hi Jessica, The customer in question has failed to tell you the car she would like to trade in has some undercarriage damage. Excessive amounts of dried cement has been inspected in major areas of the undercarriage. For this reason and this reason only is why the car in question came in with a...
lower appraisal. This car would need to go to a wholesale auction and we would not be able to sell that here at Spreen Honda in the present condition. I believe that is why we had told her she is more than welcome to try another Honda dealership for a second opinion. The customer would need to turn in the car in its intended condition as it was when she purchased the car.I hope this helps to resolve this matter.Thank you,
Initial Business Response /* (1000, 5, 2016/07/06) */
Contact Name and Title: [redacted]/finance dire
Contact Phone: XXX XXX-XXXX ext [redacted]
Contact Email: [redacted].net
hi [redacted], sorry if you are having trouble with the gap cancellation. I can email you the cancellation request form and you...
can mail it back to us. just include a copy of your payoff notification letter and we can make the request date for the payoff date listed. if you have any questions please call me direct.
[redacted]
finance director
[redacted] honda
[redacted]
I am trying to understand what took place here and who was the actual person that brought the car in. The filter we know had nothing to do with the actual repair as noted on the repair invoice. I certainly would not want you as a customer to lose faith over a filter that was poorly communicated. However, I would love to know if I am actually corresponding to the customer that brought it in that day and was involved in this strictly for training purposes so this does not happen again. I will be refunding this said amount for goodwill purposes. Respectfully,
I am rejecting this response because: They said they would send the tickets after calling them and giving them the information on where to send themI just spoke to them again after waiting a week for themThey will
not send themPlease contact them again on my behalfThanks for your help
to whom it may concern, honda care year 72,mile coverage is a service contract for that time or mileage. if either time or mileage is expired and services rendered then this contract has matured. thanks *** ***fiance director*** honda*** *** ext ***
Please respond with an address that we can send the movie tickets too
To whom it may concern,Spreen Honda has cut a check back to this customer in the amount of Customer has already confirmed they have received our checkThe error was made due to the fact the employee ran a KSR report which reflected the said feesIt did however have a disclaimer stating
that these fees may not be up to date.We apologized to the customer and immediately rectified and credited the charges.Thank you,
to whom it may concern, we, spreen honda, mailed 2 movie tickets today 11-01-2016. thanks, [redacted]
To whom it may concern, Any concerns over monthly payment should be addressed with Honda Lease Trust. They are the ones handling your lease. Any concerns with titling or registration should be addressed with the Department of Motor Vehicles. Please see contact info...
listed below. thanks, pete Honda Lease Trust[redacted]Cypress, Ca. [redacted]Department of Motor VehiclesPO Box 942869Sacramento, CA 94269-0001800)777-0133
hi [redacted], i'm glad we were able to fix your air conditioner and sorry for any inconvenience or misunderstanding in our service department. i've forwarded your info to [redacted] our service manager. he will be in touch with you soon.thanks, [redacted]finance...
directorspreen auto group###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]7, and find that this resolution is satisfactory to me.We accept the resolution of a full refund and for a better business relationship moving forward. Please feel free to contact us by the phone number on our Spreen Honda account if you have further questions "for training purposes". Everything written with the Revdex.com and sent to Spreen Honda has been an honest and first hand account of the facts. This resolves the complaint once the funds have been returned. Thank you for your time and consideration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is not what I'm complaining about. Regardless, I have spoken to [redacted] and he completely understood and will be reimbursing me for the difference. Thank you
your honda care is not just oil changes. it also includes other benefits listed below. if your vehicle is at 72 months or 72,000 miles this policy has matured. thanks [redacted]finance director[redacted] honda[redacted] ext [redacted]
Coverage for Honda Vehicles
Sentinel Services
Honda Care Sentinel and Sentinel Benefits:
• Routine Oil Changes
• Road Hazard Tire Protection
• Roadside Assistance
• Trip-Interruption Benefit
• Concierge Services
Additional Honda Care Sentinel Benefits:
• Extensive Component Coverage
• Rental-Car Reimbursement
Oil Change Services
Honda Care Sentinel plans cover the cost of oil and filter changes. Contact your Honda dealer at the intervals indicated by your vehicle’s Maintenance Minder ™ monitoring system. And with Honda Express Service,™2 an experienced, factory-trained Honda technician can complete certain maintenance and repairs while you wait. Talk to your Honda dealer for details.
Road Hazard Tire Protection
Honda Care Sentinel plans provide repair or replacement of tires damaged by road hazards that even the best drivers don’t always see coming. The four original tires may be covered for repairable leaks or punctures up to $35 per repair, and if replacement is required, we may cover the prorated cost up to $150.
Roadside Assistance
These essential services provide Roadside Assistance not just for your Honda vehicle, but for your family’s Honda and Acura passenger vehicles or Honda motorcycles as well.
• 24-Hour Roadside Assistance
• Towing Services
• Lockout Assistance
• Battery Jump-Start
• Tire Change
• Fuel Delivery
Trip-Interruption Benefit
If you’re out of town and your Honda needs a covered repair or Factory Warranty Repair Service, our Sentinel plans can be a big help.
• Provides coverage for meals and lodging up to $100 a day, for up to 3 days
• Must be more than 100 miles from home
• Must be due to mechanical breakdown
Concierge Services
Honda Care Concierge Service is available around the clock, ready to help in many different ways.
• Emergency Cash Advance
• Emergency Airline Ticket Assistance
• Shipment of Personal Replacement Items
• Insurance-Claim Assistance
• Auto Glass Replacement Referral
Hi Jessica, The customer in question has failed to tell you the car she would like to trade in has some undercarriage damage. Excessive amounts of dried cement has been inspected in major areas of the undercarriage. For this reason and this reason only is why the car in question came in with a...
lower appraisal. This car would need to go to a wholesale auction and we would not be able to sell that here at Spreen Honda in the present condition. I believe that is why we had told her she is more than welcome to try another Honda dealership for a second opinion. The customer would need to turn in the car in its intended condition as it was when she purchased the car.I hope this helps to resolve this matter.Thank you,
Initial Business Response /* (1000, 5, 2016/07/06) */
Contact Name and Title: [redacted]/finance dire
Contact Phone: XXX XXX-XXXX ext [redacted]
Contact Email: [redacted].net
hi [redacted], sorry if you are having trouble with the gap cancellation. I can email you the cancellation request form and you...
can mail it back to us. just include a copy of your payoff notification letter and we can make the request date for the payoff date listed. if you have any questions please call me direct.
[redacted]
finance director
[redacted] honda
[redacted]
I am trying to understand what took place here and who was the actual person that brought the car in. The filter we know had nothing to do with the actual repair as noted on the repair invoice. I certainly would not want you as a customer to lose faith over a filter that was poorly communicated. However, I would love to know if I am actually corresponding to the customer that brought it in that day and was involved in this strictly for training purposes so this does not happen again. I will be refunding this said amount for goodwill purposes. Respectfully,