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Spring Air International

300 Tradecenter Ste 6400, Woburn, Massachusetts, United States, 01801-7436

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Spring Air International Reviews (%countItem)

Purchase a mattress set from *** on 04/03/18, order# *** . This set was delivery 04/10/18 and has not been moved from original spot. The mattress became unbearable to sleep on, upon inspection I notice sagging in the upper area on both sides of mattress. The foundation wood is also splitting. Contact Spring Air and ***, and forward warranty documents to Mr. *** on 06/06/2019.

Spring Air International Response • Jul 02, 2019

Attached is a copy of the Spring Air Warranty card. It states that the consumer is responsible for the transportation. Our warranty department sent the customer all the required documentation to file a warranty claim. They state they spoke to Mr. a few times. They said that the customer did not want to pay the shipping of the replacement mattress (which is not covered by the warranty as stated in the attached warranty card). The customer said he would be reaching out to *** and would then call us back. Our warranty department has stated that they have not heard back from the customer. We will be more than willing the honor the warranty and replace the defective product, however Mr. is responsible for the shipping charges.

Customer Response • Jul 03, 2019

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Hello Mr., my first question is who is picking up the defective mattress set. Can they drop the new set off upon picking up defective set. The second question is their are many supplier of Spring Air mattress set in the *** & *** area. Can my mattress set be delivery from one of those supplier. The third question is prorate the defective mattress set and refund me that amount(keep defective mattress set). Thanks

I bought the Back Supporter with *** in 2012. Before the fist year was even up, there was a bubble in the mattress. I submitted a claim, but Spring Air turned it down. I kept the mattress and now in 2019 the mattress has body impressions, the stitching is coming undone, and the mattress looks like it is sagging. All-in-all, it was not worth the 1900.00 I paid for it. I have sent them pictures, which they keep asking me to redo them for various reasons and I have sent them a copy of the receipt. After receiving the response this morning to redo the pictures again, I decided it's not worth dealing with them and I told them I would leave some great feedback for their company. *** will give me a full refund on this mattress, but I was hoping Spring Air would stand behind their warranty...WRONG! I will never buy another Spring Air Mattress! I would leave a 0 star rating, but it will only allow me to do a 1 star rating.

Spring Air International Response • Jun 28, 2019

Customer emailed in photos that we unclear and blurry. It was hard to determine whether or not the mattress in question was defective. Had we received clear photos that showed the product to be defective we would have honored the warranty.

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Address: 300 Tradecenter Ste 6400, Woburn, Massachusetts, United States, 01801-7436


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+1 (617) 884-2818


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