Spring Communications Holdings, Inc

Hi,The customer's account was not unified/bundled correctly to receive the promotional discountThe sales representative contacted the customer to complete this on the week of 11/6/17. Customer was provided information on how to return equipment to AT&T and received credits promised
Customer Service team closed her case out on 11/8.17. Thank you,

Hi,I have spoke with customer *** *** and family; Case # ***Based on their requested resolution, the employee they wanted fired happens to no longer work for our companyHowever, as compensation for their negative experience, we have applied a $credit to their wireless
account.They all agreed this was satisfactory considering the circumstances.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I have not seen the credits on my account that they have referred to.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi,Mr. [redacted] contacted me on 10/26/17 requesting a $45.00 refund. I informed the customer this is a standard fee we charge for all returned/exchanged devices. However, as a courtesy, I applied a $45.00 bill credit to his AT&T account as a one time courtesy. Thank you, [redacted]...

[redacted]

Hello,Ms. [redacted] was originally working with a member of my team who was diligently working on getting the customer taken care of. I had the opportunity to speak with the Ms. [redacted] over the phone on 4/26/18 to address her concerns.  Unfortunately, as the customer did not trade her...

devices in at our retail location, she was not eligible for the promotion. Typically the customer would receive the credits for trading in the devices, but as we did not receive them we subtracted them from the total to at least satisfy the other portion of the promotion.A $790.36 credit was applied to her AT&T account as compensation for switching over to AT&T. This amount equates to all five of her Early Termination Fees with her previous carrier minus the value of the devices.  ETF $223.27 - $77 = $146.27ETF $223.27 - $77 = $146.27ETF $247.28 - $42 = $205.28ETF $223.27 - $77 = $146.27ETF $223.27 - $77 = $146.27Total Credit = $790.36 Thank you, Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]