Spring FootWear Corp.

I purchased a pair of Spring Footwear boots through Monroe & Main last FallThe soles on the boots are dangerousThe slightest bit of moisture on them makes them very slippery., and I live in SeattleI've fallen twice on dry, indoor floors despite my carefulnessI contacted Spring asking them to cover my cost of having the boots resoled--$on a pair of $bootsI sent them order receipts and multiple pictures Their "Quality Assurance" is nothing of the sort, just people saying "no" Their response: "The Pinot is a fashion boot made up of hand painted, high quality leather and was not designed to be water proof or a skid resistant styleWe currently do not offer any sort of program that allows for the reimbursement for any sort of customization to our styles that differ from our original productionWe do have several styles that offer water resistant uppers and skid resistant solesFor styles with these features, please visit www.springstepshoes.com." The Pinot is part of their "L'Artiste" collection which features many shoes and boots that look like they are designed to be functionalAccording the Spring Footwear, that is not the case--they are purely for show Please remember these boots were in a catalog of Fall clothing and shoesOne assumes such boots can go outdoors even if they are not waterproof per seTo shamelessly point me to other of their shoes is insulting

Please find enclosed approval from the complaining law firm regarding listingThe complaint is unwarranted and baselessWe are very offended and owed and apology at the very leastNote this 2014/listing
(Please see attachment) Sincerely,
*** *
***President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance.
Regards,
[redacted]

Revdex.com:
Thank you for your assistance with this matter. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, below is my response to Mr. [redacted]Mr. [redacted],
According to our accounting department, in December of 2013,
a date which matches the date of the approval form you attached, we made a payment to
Insurance Bar Inc for the amount of $219. Is that not the payment in question
for the 2104/2015 period ? If it isn’t for the period in question, then can you
explain why no one could provide me this form sooner; and then we could have
both avoided all this ? If we do in fact owe money, we will pay it.
 
I am attaching a copy of the fax form I sent in back in
November of 2014 cancelling our subscription for the 2015/2016 subscription. (I
had already mailed back notice of cancellation previously, but that was never
acknowledged and I continued to get Renewal Notices.)
Further, I am also attaching a copy of a letter I sent in to
Insurance Bar, Inc back in January of 2015 detailing all the attempts I have
made (faxes, phone calls, emails) to have your company either stop sending
these invoices or provide some type of proof of what they are for; and if
neither of those things happened I would be contacting the RevDex.com. I never heard from anyone. I dare you to provide proof that any one ever
answered ANY of my emails, phone calls or responded to this letter. Or is this
still too “baseless” for you ?
 
As for your apology; I am very sorry that you have such poor
business skills that no one at your company will ever respond to my multiple
and varied requests until I finally had to resort to contacting the RevDex.com, and then, when you do finally respond, rather than attempt to
resolve the situation in a professional manner, you adopt the tone of a
petulant child and demand an apology for your companies inappropriate behavior.
 
I could also provide phone records showing the numerous times
I called the 800.533.2500 number asking for assistance, but I feel I have
already wasted enough of my time when all I am asking for is a simple, standard
business procedure: either provide us with proof that we owe you money, or stop
sending these harassing invoices.
Regards,
[redacted]

I purchased a pair of Spring Footwear boots through Monroe & Main last Fall. The soles on the boots are dangerous. The slightest bit of moisture on them makes them very slippery., and I live in Seattle. I've fallen twice on dry, indoor floors despite my carefulness. I contacted Spring asking them to cover my cost of having the boots resoled--$35 on a pair of $160 boots. I sent them order receipts and multiple pictures.

Their "Quality Assurance" is nothing of the sort, just people saying "no".
Their response: "The Pinot is a fashion boot made up of hand painted, high quality leather and was not designed to be water proof or a skid resistant style. We currently do not offer any sort of program that allows for the reimbursement for any sort of customization to our styles that differ from our original production. We do have several styles that offer water resistant uppers and skid resistant soles. For styles with these features, please visit www.springstepshoes.com."

The Pinot is part of their "L'Artiste" collection which features many shoes and boots that look like they are designed to be functional. According the Spring Footwear, that is not the case--they are purely for show.

Please remember these boots were in a catalog of Fall clothing and shoes. One assumes such boots can go outdoors even if they are not waterproof per se. To shamelessly point me to other of their shoes is insulting.

Please find enclosed approval from the complaining law firm regarding listing. The complaint is unwarranted and baseless. We are very offended and owed and apology at the very least. Note this 2014/2015 listing. (Please see attachment)  Sincerely,[redacted]. [redacted]President

RevDex.com:
Thank you for your assistance with this matterI have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, below is my response to Mr[redacted],
According to our accounting department, in December of 2013,
a date which matches the date of the approval form you attached, we made a payment to
Insurance Bar Inc for the amount of $Is that not the payment in question
for the 2104/period ? If it isn't for the period in question, then can you
explain why no one could provide me this form sooner; and then we could have
both avoided all this ? If we do in fact owe money, we will pay it
I am attaching a copy of the fax form I sent in back in
November of cancelling our subscription for the 2015/subscription(I
had already mailed back notice of cancellation previously, but that was never
acknowledged and I continued to get Renewal Notices.)
Further, I am also attaching a copy of a letter I sent in to
Insurance Bar, Inc back in January of detailing all the attempts I have
made (faxes, phone calls, emails) to have your company either stop sending
these invoices or provide some type of proof of what they are for; and if
neither of those things happened I would be contacting the RevDex.comI never heard from anyoneI dare you to provide proof that any one ever
answered ANY of my emails, phone calls or responded to this letterOr is this
still too "baseless" for you ?
As for your apology; I am very sorry that you have such poor
business skills that no one at your company will ever respond to my multiple
and varied requests until I finally had to resort to contacting the RevDex.com, and then, when you do finally respond, rather than attempt to
resolve the situation in a professional manner, you adopt the tone of a
petulant child and demand an apology for your companies inappropriate behavior
I could also provide phone records showing the numerous times
I called the number asking for assistance, but I feel I have
already wasted enough of my time when all I am asking for is a simple, standard
business procedure: either provide us with proof that we owe you money, or stop
sending these harassing invoices
Regards,
[redacted]

We have provided evidence that on 12-3-13 Michele J[redacted] of [redacted] in Chicago authorized and verified a RENEWAL listing in INSURANCE BAR  for BOTH the years 2014 and 2015.
This is clearly listed on the form she signed. We have listed the [redacted] firm with their approval since 2003. 
We hereby confirm the listing shall be canceled in the 2016 edition of INSURANCE BAR, the earliest possible cancellation date.  We also confirm we are waving the $219 in question.
Thank you for your assistance.