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Spring Green Lawn Care of Cary

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Reviews Spring Green Lawn Care of Cary

Spring Green Lawn Care of Cary Reviews (2)

Spring green was hired to do total lawn control. Part of my lawn started dying and Spring Green was notified. Nothing happened.When my lawn started dying,[redacted] my Spring Green representative andbranch manager, was notified by phone, email, and references with my billing of the problem. Nothing happened as [redacted] had a family issue and was unavailable. The lawn continued to die. At one point, [redacted] was personally going to do the work and replace the dead with new sod. He claimed the experts said it could not be done until May 15th. I didn't hear from him as the date approached. After many emails, he claimed that it wasn't his problem, that is not what their brochure claims..Desired SettlementI am requesting that Spring Green pay me to have the sod replaced per the estimate that I gave them.Business Response Customer started our service the end of May 2015. She signed up for Tree & Shrub/ Preferred Lawn Care Program and received 5 lawn applications/4 tree & shrub services. She contacted us in August of last year, concerning a discolored area on the right side of her driveway. At that time, it was diagnosed that it was either insect or disease damage, which requires additional services to fix. When she was contacted this year to start service, she brought the incident back up. Our general manager met with her in person and explained that it was either disease or insect damage, which is not part the Preferred Lawn care program. We also had a representative from our vendor partner to look, just to verify. He too, agreed that it was related to the initial damage in August, but that it was hard to specify whether it was disease or insects, since so much time had passed. At that time of the year, either could have been the culprit. We in no way indicated to her that we would cover the expense of sod replacement, but did mention that we would take care of finding what other options were available to her.

Spring Green Lawn care sent a person for services who was combative. He was asked to leave. Spring Green sent a bill although service not provided. Spring Green Lawn care solicited Lawn care in 2013. The person who came to "service" was very rude and combative. He was asked to leave. Services were not provided. Office of Spring Green was tried to be reached on a daily basis for more then a week ([redacted]). No body called back. I received collection letter for an amount of 175.00 from [redacted] (877-[redacted]).Desired SettlementWithdraw bills for services not rendered and correct the credit report.Business Response In 2013, we provided 5 applications for the mentioned customer. They paid for the initial visit, then made no other payments, even though services had been completed. We in no way would be billing our customers, if a service isn't completed. The fact is, this customer started our service, but stopped paying after the initial visit. We sent several statements and made a phone call before placing the account with a collection company. The process has been too long for me to make any changes, regarding the balance due. If contacted, this matter could've been addressed in 2013. Again, we completed 5 total visits, with the initial being paid. We discontinued the service in the system, due to bad debt. If we had an issue on our end, it would've been resolved in 2013 when the "incident" occurred. If an employee would've been combative and asked to leave, we would have settled the account, without question.Consumer Response When the service personnel were combative, the company was called immediately. Phone call was not answered. Message was left. The company was called repeatedly on five different days and messages were left. Five application for lawn was not done. If Spring Green wanted to resolve the dispute they would have called or answer the message. I would still be open to talk to resolve the issue if they give a valid phone number where they would pickup the phone.Final Business Response As previously mentioned, the information he's providing is false. We in no way would complete applications, if any of this was made aware. The customer received the applications, but only paid for the initial visit. I have documentation of two statements being mailed, previous to filing the debt with our collection agency. Before processing for collection, I also made an attempt personally, via phone, to settle. I received no calls then, nor did I previously. If the customer would have contacted me, this all would have been prevented. Now that the debt is so old, it's no longer ours. If he wants to settle the debt, [redacted] would have to authorize. I'm not even permitted to speak to the customer directly, since it's moved to Tier 2 status with [redacted]. If the customer would have contacted me, as stated, the balance would have been removed immediately. I was never contacted, with several attempts made, so here we are! The customer also received several calls from [redacted], once the deb was forwarded for collection. They received no feedback, so it was removed from Tier 1 to Tier 2, making it their debt.

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Description: Lawn Care Companies

Address: 101 Woodwinds Industrial Ct Ste U, Cary, North Carolina, United States, 27511-6202


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