Spring Grove Self Storage

I am rejecting this response because:at the time of the sale I was promised that as long as I owned the car that all repairs would be done for the cost of the parts only no labor charge the car had over miles on it never had any wiper blades installed by them and have yet to recive a spare key after a yearwhen I first called was to inform them that my fan belt had broken they told me to call back during the week to see when I could bring the car in when I called back they said they dident do outside work but on marthey replaced all the brake pads for the cost of the partswitch led me to belive they would make future repairs if neededI only called to try to make an appointment not demand any work and got no help from them so I drove to there lot to see what could be done and was told to get out and get a life

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you and Kind Regards, [redacted]

Good Morning ***,This is the email per our conversation in regards to the fact that we did everything we could to reach out to this customer prior to the auction of his unitCalls were made and letters went out to the only contact info we had on file from the prior ownership: [redacted] *** [redacted] .This facility is under new management as of 5/1/ All auto debits were stopped until the customer was contacted and they signed a new auto debit authorization with our company No credit card information carried over from the prior company as they were on a different software.The following attempts were made to contact him:Phone calls: Beginning 6/16, 06/20, 06/22, 06/Mom’s number, 06/28, 07/08, 07/14, 08/08, 08/16, 09/06, 09/15, 10/6, 10/18Letters: Beginning 06/01, 06/21, 06/29, 08/08, 08/11, 08/18, 09/06, 09/15, 09/28, 10/6, 10/17I even went to [redacted] and tried to locate him with no luck His unit was auctioned off end of October and the remaining balance is still outstanding as a bad debt that will be forwarded to collections12/19/4:26pm Customer called in from ###-###-#### advising that he noticed that his bill hadn’t been auto debited since April I advised the customer that his unit was auctioned off in October for nonpayment I advised him that the company had been sold and was under new ownership/management as of 05/and that we had tried every avenue to contact him but had no luckCustomer was of course upset but admitted that he hadn’t checked his bank statements until now to see that no payment had been made.12/20/10:26am Customer called in asking me to reach out to bidder to see if any of his personal affects where still available I did reach out and the bidder said that he had disposed of all personal affects I called the customer back and advised of such and asked how he would like to take care of the outstanding balance He told me that he didn’t have a job at the present job.Per his complaint he feels that he isn’t responsible for paying the balance even though he was renting the unitWe feel that we have every right to move forward with collections on this account and are willing to work out a payment plan with him to clear this up now that we have his current contact information

Hi ***,Per corporate we will not pursue collections on this customer. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI do not think they tried to contact meIf they didn't get any of my *** address info then how is it they had a previous phone number with the *** area code of ***? I feel considering the circumstances and I was paid all these years and months on time prior to April it is considered paid in fullThey auctioned off my things and received money that wayThings that I will never be able to get backThey are trying to collect late fees and interestI'm not setting up a payment arrangement on something they actioned off and got paid forThey could've said any dates for sending out correspondenceThat doesn't prove they didThe previous owner had my *** address
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I am sorry But we have already refunded a total of 200 in cash, so why would we as a business pay it again, when the consumer already tried to dispute the charge before and we provided proof that has is been paid.I don't think its fair.

I am rejecting this response because:They are lying about the full refund. They gave my mother her one hundred dollars in cash but that was months later after several attempts. My deposit which came out of my bank account was not returned to me by them. I had to go back to my bank and explain to them about this. These people are trying to make me seem that I am hurting for money. The truth is they are simple thiefs and liars. I do not want what is not mine. These guys are sick minded people to rip me off and deceive you. I will meet these guys face to face about this.

the statement offered by the owner at the time of the sell was that as long as I owned the car all repairs would be done by them for the cost of the parts no labor charge plus I would receive a spare key from them witch I still have not received

I accept the 100 dollar refund. As for the business response I do not because it does not coincide with the written comments to my back which is [redacted]. Their details are much different in that response as compared to the Revdex.com I would like my refund in a check form and mailed to me at [redacted]  [redacted]. Once my check arrives I will consider this matter closed.

I am rejecting this response because:at the time of the sale I was promised that as long as I owned the car that all repairs would be done for the cost of the parts only no labor charge the car had over 112000 miles on it never had any wiper blades installed by them and have yet to recive a spare key after a year. when I first called was to inform them that my fan belt had broken they told me to call back during the week to see when I could bring the car in when I called back they said they dident do outside work but on mar. 5 2015 they replaced all the brake pads for the cost of the parts. witch led me to belive they would make future repairs if needed. I only called to try to make an appointment not demand any work and got no help from them so I drove to there lot to see what could be done and was told to get out and get a life

Good Morning [redacted],This is the email per our conversation in regards to the fact that we did everything we could to reach out to this customer prior to the auction of his unit. Calls were made and letters went out to the only contact info we had on file from the prior ownership: [redacted]...

[redacted].This facility is under new management as of 5/1/17.  All auto debits were stopped until the customer was contacted and they signed a new auto debit authorization with our company.  No credit card information carried over from the prior company as they were on a different software.The following attempts were made to contact him:Phone calls: Beginning 6/16, 06/20, 06/22, 06/22 Mom’s number, 06/28, 07/08, 07/14, 08/08, 08/16, 09/06, 09/15, 10/6, 10/18Letters: Beginning 06/01, 06/21, 06/29, 08/08, 08/11, 08/18, 09/06, 09/15, 09/28, 10/6, 10/17I even went to [redacted] and tried to locate him with no luck.  His unit was auctioned off end of October 2017 and the remaining balance is still outstanding as a bad debt that will be forwarded to collections. 12/19/17 4:26pm Customer called in from ###-###-#### advising that he noticed that his bill hadn’t been auto debited since April 2017.  I advised the customer that his unit was auctioned off in October for nonpayment.  I advised him that the company had been sold and was under new ownership/management as of 05/2017 and that we had tried every avenue to contact him but had no luck. Customer was of course upset but admitted that he hadn’t checked his bank statements until now to see that no payment had been made.12/20/17 10:26am  Customer called in asking me to reach out to bidder to see if any of his personal affects where still available.  I did reach out and the bidder said that he had disposed of all personal affects.  I called the customer back and advised of such and asked how he would like to take care of the outstanding balance.  He told me that he didn’t have a job at the present job.Per his complaint he feels that he isn’t responsible for paying the balance even though he was renting the unit. We feel that we have every right to move forward with collections on this account and are willing to work out a payment plan with him to clear this up now that we have his current contact information.

Back on May/2015 Mr we sold a vehicle to Mr [redacted]. At...

the time we have the vehicle priced for $7,995. The vehicle is a 2004 BMW with 110k miles, which will make it a 10 years vehicle with less than 15k miles average driving per year, that a low Miles car, Not high. We understood from Mr [redacted] that he is on a set budget, likes the car but is limited to his spending abilities, so we discounted the vehicle and sold it for a 1000 below the asking price after all taxes and fees. Mr [redacted] requested some further assistance for future work, first oil change and a spare key to be provided to him at no additional labor costs only parts, We agreed to provide him the cost on both and waive any labor costs involved. A year later, about 3 months ago Mr [redacted] came by asking us if we can help him install a pair windshield wiper blades, at the time we were booked booked for the day and the technicians schedule planned for his day. We still managed to fit him in without any hassle, or wait time. We also provided the work at no costs to him and free of charge.About a month ago, Mr [redacted], called us and demanded for us to schedule him to perform additional mechanical report. We informed Mr [redacted] that we don't perform any outside mechanical work to outside customers and our past assistance was minor and easy do. We also informed Mr [redacted] that we will be glad to direct him to the proper place to where he can have his concerns addressed at our wholesale costs without paying the full retail costs and even helping him getting the parts if needed as well at the wholesale costs. Mr. [redacted] demand for us to do the work and if we are not able to then we should be liable for any costs of work performed by any other service shop. We declined his demands and we offered to honor our previous offer of discounted assistance. We sold Mr. [redacted] a vehicle more than a year ago. We can't perform any outside work in our shop as we don't have a mechanic on site. We offer customer service, we believe in good faith service and personal assistance, however we can't meet Mr [redacted]'s demands as his requests are not within ability or responsibility, more than a year later of the sale of the vehicle. On side note, we never accused or disrespected Mr [redacted]. We declined his requestes and we stayed within line in all professional aspects and responds. Thank you

this was more of a verbal agreement

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you and Kind Regards,
[redacted]