Hello,We did indeed have a power outage that was outside of the hotel's control. When the power went out, it unfortunately caused some problems with our telephones as well as with some of the doors in the hotel. The guest has been refunded for the total amount of their stay for the inconvenience,...
and the electricity, doors, and telephones have all been repaired and are in perfect working order. The person who reported this complaint to you was a travelling companion to the guest that was registered to the guest room, and all of this information has been communicated to the guest. For the safety and security of our guests, we do not disclose their information to anyone who is not registered to the room, or who we have not received explicit instructions from the guest to share information with. Thank you,Kristina FarwigGeneral Manager
Hello,We did indeed have a power outage that was outside of the hotel's control. When the power went out, it unfortunately caused some problems with our telephones as well as with some of the doors in the hotel. The guest has been refunded for the total amount of their stay for the inconvenience,...
and the electricity, doors, and telephones have all been repaired and are in perfect working order. The person who reported this complaint to you was a travelling companion to the guest that was registered to the guest room, and all of this information has been communicated to the guest. For the safety and security of our guests, we do not disclose their information to anyone who is not registered to the room, or who we have not received explicit instructions from the guest to share information with. Thank you,Kristina FarwigGeneral Manager