Spring Laundromat

Review: Yesterday I dropped off $500 worth of nice White Linens (2 Blankets, 2 Bath Mats, 4 Towels) to be laundered full service at my local laundromat, only to have them returned covered in black nail polish. The nail polish is neither mine, nor anyone in my family's, so I took the bag of laundry back to the employee's tonight to see if they can compensate for the damage to my linens/bedding, only to be told that it 'must have been my nail polish in the dryer (absolutely untrue), and that they did everything to remove the stains (Bleach, Nail Polish Remover, et cetera) to no avail. I thanked them for their efforts, but the linens/bedding are still ruined and I wanted compensation for the damages to replace them, which is at least $500 in value. The best they could offer, 'because they are poor workers'---is one free load to wash, without the owners knowing. I said that was unacceptable as we had already paid for the laundry service @ $60 that day, and one free washing was not going to fix the problem. Please Note: I had been going to this same laundromat for 3 years (every 3 weeks spending +$60 for full service, about $1000 a year), had a handful of other items ruined by bleach or items lost and turned a blind eye, but this is an extreme case in my opinion, and I was hoping they would take the responsibility to ensure my property when something goes very wrong? I will never return to this establishment, and recommend anyone who values their property and wants it laundered with some care to find another business in the neighborhood.Desired Settlement: Refund for the Damages to my Property. (4) Towels @ $54 each from Macy's (2) Cotton Blankets @ $120 each from Macy's (2) Oversize Cotton Bathmats @ $50 each Total= $556

Consumer

Response:

At this time, I have not been contacted by Spring Laundromat regarding complaint ID [redacted].

Sincerely,