I purchased a table set from Furniture Fair of New Bern, NC and along with the set also purchased their year warranty service that they offered At the time they said it was a great service benefit and that covered repairs would be fixed without a hassle Fast forward years and I finally have some repairs that would qualify under the warranty Over the years I have had several wear and tear items take place but none of them would qualify to be repaired under the warranty so I never contacted them as this wasn't required or stated as a requirement in the terms of service Now I finally have one and when I called Furniture Fair they directed me to their warranty servicing company I filed the claim and Furniture Fair sent a technician to my home to assess the damage Remember, I called the warranty company but received a Furniture Fair technician The individual documented every instance of damage (most of which are all non-covered damages taking place over the past few years) The technician then said he would send everything to the warranty company and I would hear back No call was received so I contacted them to discover my claim had been denied under an "accumulation clause" After about an hour arguing about the wording in the warranty I was told that a supervisor would call me back That phone call has never been received Essentially, they are claiming that because I have an accumulation of damages they aren't going to fix the covered damage The "accumulation clause" as they call it isn't part of the "Plan Coverages" section or the "Important Exclusion" section but rather it is part of the definition of wear and tear in a completely different section and never actually says that it is an exclusion Even after getting the agent to understand my point of view on the matter they just found other ways to not cover the item but always referred back to the imaginary "accumulation clause" that doesn't exist anywhere in the actual contract They also brought up reporting every damage within days--to which I promptly said I'm reporting covered damage within the day requirement but that the contract doesn't require calling in ever non-covered item when it is identified That would be ridiculousThe representative then reverted back to the accumulation clause I then went to Furniture Fair since I purchased it from them and all my discussions and observations point to them being heavily involved in the practices that this warranty company uses Talking with the manager, he understood my complaint and was clearly very aware of this "accumulation clause" and the impact of it on consumers that purchase this coverage It was clear that Furniture Fair was aware that this company would not provide repairs but was continuing to use them and push the purchase of their warranty If your only option is to buy from Furniture Fair just don't waste your money on their service plans You will just be throwing your money away Better yet, refuse to buy from them until they require the service companies to honor their requirements Also, for this company, if you don't file within the days or have your receipts don't expect they will cover anything It really doesn't matter that you paid for it, they will identify every option to not provide service under the warranty Buyer beware! There are many good alternatives to Furniture Fair--show that this type of deception and poor consumer support will not be tolerated by shopping elsewhere until they correct the deficiency and tell them that when you visit their store!
I purchased a table set from Furniture Fair of New Bern, NC and along with the set also purchased their year warranty service that they offered At the time they said it was a great service benefit and that covered repairs would be fixed without a hassle Fast forward years and I finally have some repairs that would qualify under the warranty Over the years I have had several wear and tear items take place but none of them would qualify to be repaired under the warranty so I never contacted them as this wasn't required or stated as a requirement in the terms of service Now I finally have one and when I called Furniture Fair they directed me to their warranty servicing company I filed the claim and Furniture Fair sent a technician to my home to assess the damage Remember, I called the warranty company but received a Furniture Fair technician The individual documented every instance of damage (most of which are all non-covered damages taking place over the past few years) The technician then said he would send everything to the warranty company and I would hear back No call was received so I contacted them to discover my claim had been denied under an "accumulation clause" After about an hour arguing about the wording in the warranty I was told that a supervisor would call me back That phone call has never been received Essentially, they are claiming that because I have an accumulation of damages they aren't going to fix the covered damage The "accumulation clause" as they call it isn't part of the "Plan Coverages" section or the "Important Exclusion" section but rather it is part of the definition of wear and tear in a completely different section and never actually says that it is an exclusion Even after getting the agent to understand my point of view on the matter they just found other ways to not cover the item but always referred back to the imaginary "accumulation clause" that doesn't exist anywhere in the actual contract They also brought up reporting every damage within days--to which I promptly said I'm reporting covered damage within the day requirement but that the contract doesn't require calling in ever non-covered item when it is identified That would be ridiculousThe representative then reverted back to the accumulation clause I then went to Furniture Fair since I purchased it from them and all my discussions and observations point to them being heavily involved in the practices that this warranty company uses Talking with the manager, he understood my complaint and was clearly very aware of this "accumulation clause" and the impact of it on consumers that purchase this coverage It was clear that Furniture Fair was aware that this company would not provide repairs but was continuing to use them and push the purchase of their warranty If your only option is to buy from Furniture Fair just don't waste your money on their service plans You will just be throwing your money away Better yet, refuse to buy from them until they require the service companies to honor their requirements Also, for this company, if you don't file within the days or have your receipts don't expect they will cover anything It really doesn't matter that you paid for it, they will identify every option to not provide service under the warranty Buyer beware! There are many good alternatives to Furniture Fair--show that this type of deception and poor consumer support will not be tolerated by shopping elsewhere until they correct the deficiency and tell them that when you visit their store!