Spring Window Fashions

04/25/Complaint ID: [redacted] Consumer Information: Mr [redacted] *** Mr*** originally purchased his vehicle on 04/03/At this time, he was given a day/1,mile warranty on his vehicleOn 04/11, he came in with a concern on his vehicleWe were unable to diagnose the concern as we are not a certified Dodge dealership, so it was sent to [redacted] *** in order for proper diagnosis [redacted] *** called us to inform us of the issue and we agreed to cover all cost of repairsMr*** was returned his repaired vehicle on 04/at no cost to himPlease see repair order attachedOn Saturday 04/20, MrRice returned to Benson Hyundai complaining the vehicle had continued to have the same concernWe informed Mr*** that since the repair was done at [redacted] ***, they would have to take a look at his vehicleThe vehicle needed a new gas cap and again, Mr*** was accommodatedUnfortunately, Mr***’s desired resolution of returning the vehicle is not an option at this time due to the deal being finalized by the lender

Mr [redacted] originally came in on December 3rd to purchase a vehicleAt that date, we were unable to agree on the terms at hand and Mr [redacted] decided to come in at a later dateHe asked that we hold the vehicle until that date and at this point he was informed that the vehicle could not be held unless there was a deposit placed on the vehicle, our company policyHe mentioned that he would not be able to place a deposit but would come backUnfortunately, the vehicle was sold the day prior to his appointment due to the fact that he had not placed a deposit to hold the vehicleHere at Benson Hyundai, we strive for excellence and our customer’s satisfaction is always a top priorityWe are more than willing to help the customer into another similarly priced vehicleIn order to restore his faith in our dealership, we are willing to help Mr [redacted] by matching his down payment up to $Please contact us at your earliest convenience to browse our inventory

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please withdraw my complaint #***I asked a senior member of the dealership to intervene and he did so.thank you** ***

Complaint ID: *** Consumer Info: *** * *** *** *** Road *** SC *** ***gmail.com The original CarFax was disclosed at the time of sales and per Mr***’s previous statement, his wife signed the CarFaxWe at Benson Hyundai were not aware that Mr*** and his wife did not communicate the fact that she signed his name on a documentThe vehicle was not deliberately misrepresentedWhen offering the vehicle for sale, be it a CPO or not, a CarFax is always provided to the customerAccording to the accident report Mr*** provided shows impact was on front driver side and the repair order for his complaint for steering/suspension shows rear shock assemblies were the cause of his concernWe replaced the shocks under warrantyEven after the vehicle was repaired, Mr*** was not happy and was upset about the second accident which was mistakenly put on that CarFax history reportAt that time we offered to trade Mr*** out of his vehicle that still had full warranty and was certified because he was unhappy with that unitMr*** chose to trade based on what he felt was a better option for his familyAs we stated, this was his choice; his car was certified and had warranty at the time he chose to trade

03/15/2018 Complaint ID:     [redacted]   Consumer Info: [redacted]                                 [redacted] Way...

                                Greenville, SC 29605 864.[redacted]
  We are sorry to hear that Ms. [redacted] had a less-than-perfect experience with our sales team. Unfortunately, the first deal that Ms. [redacted] agreed to at the dealership was returned from the bank because during the customer interview, Ms. [redacted] told the bank she did not agree to the terms of the loan. Once we learned that, we resigned her with another bank to help Ms. [redacted] reduce her monthly payments. To try to make her experience better, we found another bank to send her deal to which would have also lowered her payment. The second bank did not fund the loan and returned the contract because they did not allow her rent to be split since she was the only one on her lease. The refund for her down payment has been returned to her debit card as can be seen on copy attached.

Complaint ID:                     [redacted]   Consumer Info:                [redacted]...

                                        ...⇄ [redacted] Road                                         ...⇄ [redacted], SC 29651                                         ...⇄ [redacted]                                         ...⇄ [redacted]gmail.com   When Mr. [redacted] purchased the 2014 Hyundai Elantra Limited on February 20th, 2017 it had 46,520 miles on the vehicle which made it qualify for Certified Pre-Owned (CPO) status. It was placed in to our CPO inventory on 01/23/2017 after a very thorough inspection, as can be seen on our service invoice attached. His vehicle exhibited signs of normal wear-and-tear with the rear shocks when he brought the vehicle in on August 2nd, 2017 with nearly 8,000 additional miles. During the visit that day, he had one other concern which he stated his high beam headlights flickered but our technicians were not able to duplicate his concern. Our business manager, Jeff G[redacted], did indeed obtain a copy of the signed CarFax per Mr. [redacted]’s. Please see attached documentation.

Revdex.com:
Thank you for the offer to have my complaint hear by an Arbitrator, but at this time I do not wish to pursue this option.
Regards,
[redacted]

Complaint ID: [redacted] Consumer info: Ms. [redacted]                                 [redacted]   I would like to...

take this moment to apologize for the manner in which Ms. [redacted] feels her deal was handled. Please know that here at Benson Hyundai our commitment to excellence begins from the moment you walk in our doors. In the case of Ms. [redacted], as she is a South Carolina resident, all of her title work had begun being processed as SC title work. Days later when she changed her mind and purchased another vehicle, we were informed that the vehicle was to be titled in another state. This confusion led to the delay in registering the vehicle. Since the complaint has been filed in your office, Ms. [redacted]’s new vehicle has been titled in her requested state and all communication issues have been resolved. As a measure to restore her faith in out dealership, we would like to offer her a year of free maintenance. This offer includes three (3) free oil changes and one (1) tire rotation. We thank her for her business and we look forward to serving her soon.   [redacted] General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The only reason I am rejecting this response to resolve my complaint is because I don’t feel that my complaint was not made important to you. My main complaint was the customer service I received from someone on your staff and I want something done about that so no one else will have to experience what I experienced that day. I did receive a call the day the refund check was suppose to be delivered to me about having to return the money on the card. I really just wanted a paper check so that I could go ahead and get the funds back into my account as soon as possible but I accepted the way I had to receive it. That’s not a problem. I understand that the banks denied my application for the loan. I do feel and know that if the sales team would have not falsified information in the first place, I could have save myself time, patience, frustration, and mistreatment. I explained the very first time that Vanessa called me to try to get me a new car that I’ve tried previously with another dealership and was unable to get approved. She kept promising me over and over that they can work it out and I would be very pleased which I wasn’t but I do blame myself for not just walking away the first time. Basically I just want some type of action to happen with Vanessa concerning her behavior. Once I feel she has been held accountable for her actions then I will accept the resolution. I’m not saying that I want her terminated but I do know something needs to be done. Things has to change. If you don’t have good customer service then a person does not need to be in the field where they have to deal with people everyday of the week. I work in customer service myself and I never have and never will treat someone the way I was treated. Thank you.
Regards,
April Miller

Complaint ID: [redacted] Consumer info: [redacted]                                 [redacted]   I would like to take...

this moment to apologize to Ms. [redacted] for not responding to her complaint in a timely manner. Please know that here at Benson Hyundai our commitment to excellence begins from the moment you walk in our doors. We strive for excellence and our customer’s satisfaction with their purchase is one of our top priorities. In the case of Ms. [redacted], she purchased an Infinity Q45 on 07/10 that was sold to her at wholesale price as the car was about to be sent to auction within the next week. Ms. [redacted] came in on 07/31 we offered to buy the vehicle back or to trade her in to a similarly priced vehicle. As of this response, a check has been cut in the amount of $3500 and overnighted to refund her the full amount she paid for the vehicle as well as compensation for the trouble she has confronted. She has received the check and this matter is now resolved. FedEx tracking number: [redacted]

Mr. [redacted] originally came in on December 3rd to purchase a vehicle. At that date, we were unable to agree on the terms at hand and Mr. [redacted] decided to come in at a later date. He asked that we hold the vehicle until that date and at this point he was informed that the vehicle could not be...

held unless there was a deposit placed on the vehicle, our company policy. He mentioned that he would not be able to place a deposit but would come back. Unfortunately, the vehicle was sold the day prior to his appointment due to the fact that he had not placed a deposit to hold the vehicle. Here at Benson Hyundai, we strive for excellence and our customer’s satisfaction is always a top priority. We are more than willing to help the customer into another similarly priced vehicle. In order to restore his faith in our dealership, we are willing to help Mr. [redacted] by matching his down payment up to $500. Please contact us at your earliest convenience to browse our inventory.

03/14/2017   Complaint ID:...

                    [redacted]   Consumer Info: [redacted] Rd [redacted] SC, 29651 [redacted].com 864.[redacted]     On March 3rd, 2017, Mr. [redacted] came in to the dealership with a pre-approval from [redacted] auto Financing. It is customary to submit credit information to the pre-approving financial institution when a customer comes in to the dealership, as was done for Mr. [redacted]. His sales person collected his information, as seen in the attached credit application signed by Mr. [redacted]. As you can see, it is clearly stated and disclosed that by signing the credit application   1.       (2) “the undersigned authorizes Hyundai Motor Finance Company (Hyundai) to gather any credit and employment history it considers necessary and appropriate in evaluating this application and any credit extended to the applicant, including obtaining periodic credit reports from one or more consumer reporting agencies, “ 2.       (3) “Authorizes Hyundai, in its discretion to forward this application to the other potential financing sources who may wish to extended the requested credit to the applicant and authorizes such financing sources to gather and report the information described in subpart(2);”   By signing the credit application, Mr. [redacted] authorized us to help him obtain the lowest possible rate available to him, which in this case was Hyundai Motor Finance due to the rebates available when financing with HMF. We understand that this process was not fully understood by Mr. [redacted] nor fully, verbally explained. We apologize for any confusion that was caused. In order to restore Mr. [redacted]’s faith in our dealership, we will contact all bureaus and attempt to have the inquires removed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I see no denial of my allegation that the dealership misrepresented the state of the motor vehicle during the sale on February 20th, 2017. The signature on the Carfax that I obtained from Mr. G[redacted] is clearly not my signature. This Carfax was not signed by me because they wished the vehicle's accident history to be hidden from me so that I would not only purchase the vehicle, but also pay more than it's actual value. This Carfax report is included in my documentation, but conspicuously absent from the dealership's attached documentation.Less importantly, the included service invoice is no proof of a thorough inspection. The Hyundai CPO 150-point inspection check sheet is conveniently missing from the dealership's attached documentation.The dealership also states that when I brought the vehicle in on August 2nd, 2017, I was only concerned about shocks and the headlights. This is factually inaccurate as can be seen on the work order in the dealership's own attached documentation. The words "STEERING OK AFTER REPAIR" prove that I was also concerned about the steering. The service manager failed to list my other concerns about the odd tire wear and alignment on that work order. All of these mechanical issues taken together indicated damage from a severe accident. This is why I requested the Carfax.My wife drove this car at low speeds on secondary roads because she was new to this area. It wasn't until we drove the vehicle on the interstate in July that we noticed the major issues. This was at the beginning of a 1,500 mile roadtrip, so we actually noticed these issues after only around 6,000 miles of use. These issues were not normal wear-and-tear at all, but stemmed from a previous owner's rather damaging accident on May 2nd, 2016 and never correctly repaired. This is not surprising as I see a pattern of shady behavior and one must question everything this dealership says or does. The accident report is included in my documentation.Again, this vehicle was deliberately misrepresented during the sale with the clear intention of fraud. I demand an equitable and timely resolution.
Regards,
[redacted]

04/25/2017 Complaint ID:                     [redacted] Consumer Information:                Mr. [redacted]...

                                        ...⇄   Mr. [redacted] originally purchased his vehicle on 04/03/2017. At this time, he was given a 30 day/1,000 mile warranty on his vehicle. On 04/11, he came in with a concern on his vehicle. We were unable to diagnose the concern as we are not a certified Dodge dealership, so it was sent to [redacted] in order for proper diagnosis. [redacted] called us to inform us of the issue and we agreed to cover all cost of repairs. Mr. [redacted] was returned his repaired vehicle on 04/18 at no cost to him. Please see repair order attached. On Saturday 04/20, Mr. Rice returned to Benson Hyundai complaining the vehicle had continued to have the same concern. We informed Mr. [redacted] that since the repair was done at [redacted], they would have to take a look at his vehicle. The vehicle needed a new gas cap and again, Mr. [redacted] was accommodated. Unfortunately, Mr. [redacted]’s desired resolution of returning the vehicle is not an option at this time due to the deal being finalized by the lender.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

[redacted] original purchased his vehicle on December 31st, 2015. On this date it was agreed that we would cut a check in his name to pay for the last three months of his...

lease payments. This process usually take our office anywhere from 7-10 business days. Unfortunately, it was process at the latter day due to the New Year’s holiday. We apologize if this has caused any inconvenience to the customer. As of today, January 14th, 2016, the check has been picked up by the customer and his leased vehicle has been driven to the Infinity dealership in [redacted] and returned on behalf of the customer. He will still have to sign lease turn-in documents at Infinity at his convenience. Also, we have noted his credit for maintenance in his service department file to be used at our location at his convenience.

Revdex.com:
I did offer a deposit and the dealership would not take it. It was in the amount of $200. The statement about not putting a deposit down is a complete lie. Another reason I will never deal with them.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]