Springborn Heating & Air Conditioning

[redacted] We have reached an agreement with Mr [redacted] ***We reimbursed him for 50% of his costs [redacted] President Author of “Mastering the Art of Success" www.EliteBuiltHomes.com [redacted] *** [redacted] Office (502) 245-*** [redacted] “Success is simply getting up one more time than you fall.”

Without getting into all of Mr [redacted] 's insults about our dishonestly, etcwhich are incorrect, unprofessional and uncalled for, I have no incentive or reason to do anything for this customer above our warrantyIn a hard rain, water will penetrate past the garage doors into the garage The warranty specifically says this can happen and we give no warranty for water entrying past the garage doorBecause Mr [redacted] wanted drains in the center of his garage instead of having us slope the concrete towards the door, the water runs to the center of the garage floor to the drainsDespite his comments about footprints, shoddy workmanship, etc, which are exaggerated, there is no warranty promised or given for water entering the garage from rainThis is not covered, this customer will never be happy and we do not intend to do anything beyond our warranty obligations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When this note was sent, there were items that remained on the list, not I contacted the customer service manager yesterday to inform him of the open items Regards, [redacted]

I am surprised to see thisAt the closing of every home our customers are instructed to send a written request to our office for any service workWe tell them that they should not communicate directly with field personnel, as we will have no record in the office of any requestWe follow up on pending warranty work for every customer every weekMr [redacted] has not been on any list at our office for over yearThe field personnel, while being well meaning, get busy and that is why we want to monitor and schedule this work from our officeAs our business has grown exponentially, we have hired a customer care manager to oversee all pending warranty workWe have nothing in the file or any requests for the [redacted] 'sI will process this complaint as a request for warranty work and someone from our office will be following up with the [redacted] 's

Our customer's description of the issue is exaggerated and not correctHe has bullied our workers, got up into their space and as you can see from his response is hostileI have had several people relay to me that they witnessed him out of control when meeting with people who were sent to his house to help himI have spent years doing our best to try and satisfy every clientHis comments about me (and his liberal use of demeaning adjectives) are hurtfulHe has never called me on the phone to ask me in a civil, professional way to come out to his houseInstead he chooses a public forum to try and damage our reputationI have not decided what to do at this pointI don't intend to put myself in a position where I am going to be subject to his screaming, threats and ultimatumsHis issue is not covered by his warrantyThat is a plain factIf he wants us to exceed our warranty responsibilities, he has a strange way of going about itWhen I want someone to do something above and beyond what is required, I try to be niceJust the way I was brought up