Springboro Auto Body & Paint Shop

Revdex.com: [I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't accept Powell's offer because they provided an inferior/defective product When they sent out an exchange, the exchange had the same defect We purchased the set because it had the look and feel we were looking for We didn't expect to receive a product of poor quality Unlike Powell indicated in their response, we're not suffering from "buyer's remorse." When making a purchase, I expect that purchase to be of good quality and not have problems with it as soon as we get it We've purchased furniture from them in the past and had no issues with it As a matter of fact, it was purchased in September and it's the one we're replacing now That was a positive experience resulting in our decision to purchase again from them.The problem with replacing this one with another is I don't want to be stuck if within a few months we experience the same problem again They've already tried to replace it with the same results I feel as if it's a "customer beware" situation We selected what we wanted when we bought the furniture and we didn't see anything else to our liking when we made the original purchase or when we returned to select something different.I've [redacted] photographs of the furniture and a copy of the comments written by their service representative when he came out the Monday after the furniture was delivered Also notice the intention on the seat cushion.As a customer, Powell's should have tried to make sure our needs were being met They expected us to go without furniture for months Yes, once I realized it would be months before they could replace it I was unwilling to go without furniture for that length of time What we have is already defective Instead of picking this up and replacing it with loaner furniture, we should have be allowed to keep this until the final replacement Continually moving furniture in and out is an inconvenience to up.] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Replacing foam core is a zero cost item for Powell's at it is covered under the manufacturer's warrantyAdditionally, the chaise cushions are the only two cushions on the entire sectional that have been affected in such an extreme way, even though we primarily sit on the "love seat" section of the sectionalAdditionally, in no way did the business offer to resolve the issue of the stains on the furnitureAccording to §59.1-Prohibited practicesof the Virginia Consumer Protection Act, Powell's sales's staff misrepresented the qualities and uses of the chosen fabricI feel promises were made in connection with my transactionThe Operations Manager stated that their sales staff, tenured in interior design and furniture sales, should never have sold me an "S" rated fabricIt is not the consumer's place to be an expert in all items of fabric - that is why we rely on business professionals to assist us in our purchasesThis is why we spent over an hour describing our needs and usage and requirements from the purchase and investment.The terms and conditions that MrR [redacted] included that I signed simply state that the sale is "non-cancellable", however nowhere in the guarantee does it say any items purchased are non-returnable or non-refundableAlso, I have attached the printout for the sofa from the website, which states:Quality construction and long lasting cushions come together in these pieces, giving you the durability you need in your home.Seat SupportSpecially designed spring units are usedWood accent chairs feature a latex webbing suspension system.All other styles utilize steel sinuous wire springs or steel coil springsNo-sag springs are made from 60%recycled steel, requiring fewer raw materials.Padding & ErgonomicsFor comfortable, eco-friendly seat cushions that last, Broyhill uses DuraCoil™ technologyLike a pillow topmattress, it’s a system of individually wrapped coils sandwiched between two thick layers of soy-basedfoamDuraCoil™ cushions outperform most foam cushions in standardized industry tests.Warrantyyear warranty on wood frame and parts and spring systems, year warranty on cushions, sleepermechanisms, and power recline componentsyear warranty on fabrics and leathers.For review from the Consumer Protection Act of Virginia:§ 59.1-Prohibited practices.AThe following fraudulent acts or practices committed by a supplier in connection with a consumer transaction are hereby declared unlawful:Misrepresenting that goods or services have certain quantities, characteristics, ingredients, uses, or benefits;Misrepresenting that goods or services are of a particular standard, quality, grade, style, or model;Our full, original statement is attachedWe maintain our position that we are due a full refund for our purchase Regards, [redacted] ***

We have received the complaint filed with the Revdex.com concerning a purchase made by our customer [redacted] and after researching the issue our findings are as follows: We are sorry that Mrs [redacted] feels unsatisfied with her purchase and feels that we have not provided good service.Please be advised that after Mrs [redacted] made her purchase she felt compelled to comment on social media that she was not happy with her salesperson due to the fact that during the transaction he did not shake her hand Once delivery was made to Mrs [redacted] she complained that the tailoring on her furniture was not to her liking Powell’s Customer Service department sent a technician to Mrs [redacted] home to inspect the merchandise and his findings were within factory specifications Mrs [redacted] again expressed that the tailoring was unacceptable and at this time Powell’s offered to exchange Mrs [redacted] furniture An even exchange was scheduled and upon delivery Mrs [redacted] refused the new furniture as well citing tailoring issues Powell’s Management asked that Mrs [redacted] come into the store to look at our floor sample The sofa that is shown on our floor is the EXACT sofa that Mrs [redacted] saw when she made her original purchaseMrs [redacted] deemed it to have unacceptable tailoring as well In addition to exchanging merchandise we have offered to allow Mrs [redacted] to re-select to something different from over other living room groups shown on our floor Mrs [redacted] has advised that she does not find anything acceptable.We have since offered to exchange the merchandise again, however the new merchandise is not available until August In order for the manufacturer to agree to an additional exchange we are required to pick up the merchandise from Mrs [redacted] home and return it back to the factory We have offered Mrs [redacted] loaner furniture to accommodate her needs until the newly manufactured furniture arrives in August Mrs [redacted] initially agreed and then called back to advise that this was an unacceptable solution It is our opinion that Mrs [redacted] is a customer who is experiencing buyer’s remorse and is doing everything in her power to get her money back In Mrs [redacted] complaint she states that she has read and signed the Terms and Conditions of Sale Mrs [redacted] has spoken to every member of our Management team as well as MrPowell and has been given the same answers every time as per our policy.Sincerely, [redacted]

We have received the complaint filed with the Revdex.com concerning a purchase made by our customer [redacted] and after researching the issue our findings are as follows: We are sorry that Ms [redacted] feels unsatisfied with her purchase and feels that we have not provided good service Ms [redacted] made a purchase from another retailer and then several months later proceeded to contact our store in order to purchase a pair of end tables to accompany her existing furniture Ms [redacted] provided the model numbers for the product she was interested in purchasing The entire sale was handled over the phone and internet, Ms [redacted] did not come to our store and view the tables in person prior to purchase The tables that were purchased were correct and not an item that we usually stock Due to the fact that MsMorgan purchased items prior from another retailer at a different time we cannot guarantee a finish match If MsMorgan purchased all of the items in question from Powell’s we could have guaranteed a finish match Powell’s cannot be held responsible for situations out of our control In regards to Powell’s having conversation with the manufacturer, we were told by a factory representative that they cannot guarantee an exact finish match on items that were not purchased at the same time Ms [redacted] received the items that she specified to be ordered from Powell’s in good condition At no time did I advise Ms [redacted] to “re-finish” her tables.The first line of the terms and conditions of the contract of sale states that “All sales are non-cancellable from date of sale and this includes stock merchandise, special orders, and lay-a-ways Therefore, any and all deposits will not be refunded If necessary buyers are allowed to re-select within hours of invoice date for an equal or higher amount.”.Again, we are truly sorry for the inconvenience.Sincerely, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Powells employees keep repeating the same thing over and over and it's falseI am NOT complaining because these tables do not match my tv stand...I AM complaining that these tables do not represent the picture shown online by the model number and manufacturer that was referenced to order themIn one of my many conversations with different representatives from their company they also looked it up and agreed the picture made the items appear almost black and they can't help it if the manufacturer changed their stainsIf I didn't get what I ordered then any company with even a minimal amount of customer service would try to solve the problemThis company however has no customer service and is dishonest when claiming they never suggested I refinish the furniture Regards, [redacted]

October 8,
2015RE: Revdex.com Case
# [redacted]To Whom It
May Concern: We have received the complaint filed with the Revdex.com concerning a purchase made by
our customer Joyce [redacted] and after researching the issue our findings are as
follows: We are sorry that Ms. [redacted] feels unsatisfied with her purchase and...

feels that
we have not provided good service.  In
regards to the statement, “I feel that if I had been a male or with a male, I
would not have been required to make such a large down payment and would have
received satisfaction on the chest”, our company prefers that for merchandise
that must be special ordered to have a 25-30% down payment.  This policy is in effect on ALL orders
regardless of gender, race, or ethnicity of the buyer.  At the time that we place the purchase order
with the factory we are required to pay invoices within 10 days of shipment to
our warehouse.  If Ms. [redacted] were unable
to meet the down payment requirement we would certainly have worked with her to
find a solution more amenable for her needs if necessary.  Upon
delivery on 3/20/2014 Ms. [redacted] voiced a concern about the alignment of the
drawers in the chest.  Powell’s scheduled
a service tech to inspect the chest and upon inspection our technician
requested new drawer tracks.  The drawer
tracks were ordered and received and our technician returned to Ms. [redacted] home
to complete the repair service.  As of
5/24/14 the service was completed by or technician and the file closed.On 7/3/2014
Ms. [redacted] called our Customer Service Department to request service on the
chest again.  Our technician inspected
the chest and ordered an additional set of drawer tracks to correct the
alignment of another drawer.  The tracks
were received and service completed on 9/5/14.On
11/21/2014 Ms. [redacted] called Customer Service about the chest drawer alignment
again.  At this time our Customer Service
department requested a replacement chest, rather than try to order parts and
repair the issue.  The manufacturer
approved the replacement chest and it was ordered.  Ms. [redacted] refused not 1 replacement chest,
but 2 different chests saying that neither one was acceptable.  The replacement chests were ordered at an
expense to Powell’s Furniture as Ms. [redacted] decided to keep the original chest
that she was delivered.  Powell’s cannot
return the new chests and had to absorb the costs of both chests.In
conclusion, we feel that we have done everything in our power to satisfy the
issue with the chest.  Ms. [redacted] never
requested a monetary adjustment to keep the chest as-is.  Ms. [redacted] states that the purchase price was
$4000, when in fact the total sale including tax 2,719.80.  We would be happy to issue Ms. [redacted] a $50
Powell’s Furniture gift card for her inconvenience.  It is in our best interest to serve all our
customers with the utmost respect and kindness.Sincerely,[redacted]General
ManagerPowell's
Furniture

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Replacing foam core is a zero cost item for Powell's at it is covered under the manufacturer's warranty. Additionally, the chaise cushions are the only two cushions on the entire sectional that have been affected in such an extreme way, even though we primarily sit on the "love seat" section of the sectional. Additionally, in no way did the business offer to resolve the issue of the stains on the furniture. According to §59.1-200. Prohibited practices. of the Virginia Consumer Protection Act, Powell's sales's staff misrepresented the qualities and uses of the chosen fabric. I feel false promises were made in connection with my transaction. The Operations Manager stated that their sales staff, tenured in interior design and furniture sales, should never have sold me an "S" rated fabric. It is not the consumer's place to be an expert in all items of fabric - that is why we rely on business professionals to assist us in our purchases. This is why we spent over an hour describing our needs and usage and requirements from the purchase and investment.The terms and conditions that Mr. R[redacted] included that I signed simply state that the sale is "non-cancellable",  however nowhere in the guarantee does it say any items purchased are non-returnable or non-refundable. Also, I have attached the printout for the sofa from the website, which states:Quality construction and long lasting cushions come together in these pieces, giving you the durability you need in your home.Seat SupportSpecially designed spring units are used. Wood accent chairs feature a latex webbing suspension system.All other styles utilize steel sinuous wire springs or steel coil springs. No-sag springs are made from 60%recycled steel, requiring fewer raw materials.Padding & ErgonomicsFor comfortable, eco-friendly seat cushions that last, Broyhill uses DuraCoil™ technology. Like a pillow topmattress, it’s a system of individually wrapped coils sandwiched between two thick layers of soy-basedfoam. DuraCoil™ cushions outperform most foam cushions in standardized industry tests.Warranty5 year warranty on wood frame and parts and spring systems, 3 year warranty on cushions, sleepermechanisms, and power recline components. 1 year warranty on fabrics and leathers.For review from the Consumer Protection Act of Virginia:§ 59.1-200. Prohibited practices.A. The following fraudulent acts or practices committed by a supplier in connection with a consumer transaction are hereby declared unlawful:5. Misrepresenting that goods or services have certain quantities, characteristics, ingredients, uses, or benefits;6. Misrepresenting that goods or services are of a particular standard, quality, grade, style, or model;Our full, original statement is attached. We maintain our position that we are due a full refund for our purchase.
Regards,
[redacted]

We have
received the complaint filed with the Revdex.com concerning a purchase made by our
customer [redacted] and after researching the issue our findings are as
follows: We are sorry that Ms. [redacted] feels unsatisfied with her purchase and feels that
we have not provided good service. ...

Ms.
[redacted] made a purchase from another retailer and then several months later
proceeded to contact our store in order to purchase a pair of end tables to
accompany her existing furniture.  Ms.
[redacted] provided the model numbers for the product she was interested in
purchasing.  The entire sale was handled
over the phone and internet, Ms. [redacted] did not come to our store and view the
tables in person prior to purchase.  The
tables that were purchased were correct and not an item that we usually
stock.  Due to the fact that Ms. Morgan
purchased items prior from another retailer at a different time we cannot
guarantee a finish match.  If Ms. Morgan
purchased all of the items in question from Powell’s we could have guaranteed a
finish match.  Powell’s cannot be held
responsible for situations out of our control.  In regards
to Powell’s having conversation with the manufacturer, we were told by a
factory representative that they cannot guarantee an exact finish match on
items that were not purchased at the same time. 
Ms. [redacted] received the items that she specified to be ordered from
Powell’s in good condition.  At no time
did I advise Ms. [redacted] to “re-finish” her tables.The first
line of the terms and conditions of the contract of sale states that “All sales
are non-cancellable from date of sale and this includes stock merchandise,
special orders, and lay-a-ways. 
Therefore, any and all deposits will not be refunded.  If necessary buyers are allowed to re-select
within 24 hours of invoice date for an equal or higher amount.”.Again, we
are truly sorry for the inconvenience.Sincerely,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Powells employees keep repeating the same thing over and over and it's false. I am NOT complaining because these tables do not match my tv stand...I AM complaining that these tables do not represent the picture shown online by the model number and manufacturer that was referenced to order them. In one of my many conversations with different representatives from their company they also looked it up and agreed the picture made the items appear almost black and they can't help it if the manufacturer changed their stains. If I didn't get what I ordered then any company with even a minimal amount of customer service would try to solve the problem. This company however has no customer service and is dishonest when claiming they never suggested I refinish the furniture. 
Regards,
[redacted]

Revdex.com:
[I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't accept Powell's offer because they provided an inferior/defective product.  When they sent out an exchange, the exchange had the same defect.  We purchased the set because it had the look and feel we were looking for.  We didn't expect  to receive a product of poor quality.  Unlike Powell indicated in their response, we're not suffering from "buyer's remorse."  When making a purchase, I expect that purchase to be of good quality and not have problems with it as soon as we get it.  We've purchased furniture from them in the past and had no issues with it.  As a matter of fact, it was purchased in September 2001 and it's the one we're replacing now.  That was a positive experience resulting in our decision to purchase again from them.The problem with replacing this one with another is I don't want to be stuck if within a few months we experience the same problem again.  They've already tried to replace it with the same results.  I feel as if it's a "customer beware" situation.  We selected what we wanted when we bought the furniture and we didn't see anything else to our liking when we made the original purchase or when we returned to select something different.I've [redacted] photographs of the furniture and a copy of the comments written by their service representative when he came out the Monday after the furniture was delivered.  Also notice the intention on the seat cushion.As a customer, Powell's should have tried to make sure our needs were being met.  They expected us to go without furniture for months.  Yes, once I realized it would be months before they could replace it I was unwilling to go without furniture for that length of time.  What we have is already defective.  Instead of picking this up and replacing it with loaner furniture, we should have be allowed to keep this until the final replacement.  Continually moving furniture in and out is an inconvenience to up.]
Regards,
[redacted]

We have received the complaint filed with the Revdex.com concerning a purchase made by
our customer [redacted] and after researching the issue our findings are as
follows: We are sorry that Mr. [redacted] feels that he was “treated shabbily” concerning the
purchase of his [redacted] chairs. ...

Mr.
[redacted] order was placed with [redacted] on time, unfortunately the items
were not in stock at the manufacturer at the time of purchase.  Powell’s called the manufacturer for updated
status information on a regular basis and that information was passed on to Mr.
[redacted] with every update.  Per the terms
and conditions of sale that Mr. [redacted] signed at the time of sale, Powell’s is
not responsible for delays beyond our control. 
In addition, the terms and conditions state that “Actual availability
will not invalidate this order”.  Mr. [redacted] sent an inquiry to our website on Tuesday November 29, requesting an
update.  Both our General Manager and our
Sales Manager have spoken to Mr. [redacted] concerning his order and offered our apologies
for the delay from the manufacturer.  Mr.
[redacted] was given the options of keeping the chairs on order until they arrive, or
a refund.  As of November 29, Mr. [redacted] had been granted a full refund with our apologies.  Per the complaint, it sounds as if Mr. [redacted] still wishes to purchase the chairs. 
Powell’s welcomes Mr. [redacted] back into the store to repurchase the chairs
as they are still on order.  Because of
this order we have decided to drop Leather Italia from our vendor list.

To Whom It May Concern: We have received the complaint filed with the Revdex.com concerning a purchase made by our customer [redacted]. We are sorry that Ms. [redacted] feels unsatisfied with her purchase and feels that we have not provided good service. At the time of purchase, Mrs. [redacted]...

requested a fabric rated for heavy duty wear. The chosen fabric is indeed rated for heavy duty wear and has an “S” cleaning code as stated clearly on the fabric swatch. At the time of sale, Mrs. [redacted] also purchased an extended warranty through [redacted] to guard against incidents and accidents. Mrs. [redacted] mentioned during a phone conversation with our General Manager that the salesperson “should have” recommended a different fabric. Mrs. [redacted] worked with her salesperson to achieve an “[redacted] look” for her sectional, ultimately it is the customer’s choice that finalizes the purchase. Mrs. [redacted] did request a visit from our technician regarding two issues with the chaise portion of the sectional. The first issue involved a sagging back cushion on the chaise lounge, Powell’s technician advised Mrs. [redacted] that that the style of back cushion she chose does, per the manufacturer, require fluffing to maintain its fullness. The second issue brought to our attention was that the seat core on the chaise slopes to the back. Both of these issues are within manufacturer specification, however as a good will gesture Powell’s technician agreed to order a replacement cushion and casing for the chaise. Powell’s Customer Service Department placed the order for the new cushion and casing and they are due to arrive approximately April 11, 2017. As soon as the items arrive and are inspected by the technician we will call Mrs. [redacted] to schedule a service appointment to install the new cushion and add additional fill to the inside back of the chaise at no charge. Mrs. [redacted] advised our General Manager that she attempted to call [redacted] to discuss the issue with the water stain, however she could not sit on hold long enough for her call to be answered. Powell’s is more than willing to address any problem with Mrs. [redacted]’* furniture in a professional manner. According to the contract that was signed at the time of sale, the buyer agrees to have such merchandise repaired or replaced at the sole discretion of Powell’s Customer Service Department. In conclusion, Powell’s stands behind our warranty and our employees and we look forward completing this service in hopes that Mrs. [redacted] enjoys her furniture for years to come. Sincerely, David R[redacted] General Manager Powell's Furniture

We have
received the complaint filed with the Revdex.com concerning a purchase made by our
customer [redacted] and after researching the issue our findings are as
follows: We are sorry that Mrs. [redacted] feels unsatisfied with her purchase and feels that
we have not provided good service.Please...

be
advised that after Mrs. [redacted] made her purchase she felt compelled to comment
on social media that she was not happy with her salesperson due to the fact
that during the transaction he did not shake her hand.  Once delivery
was made to Mrs. [redacted] she complained that the tailoring on her furniture was
not to her liking.  Powell’s Customer
Service department sent a technician to Mrs. [redacted] home to inspect the
merchandise and his findings were within factory specifications.  Mrs. [redacted] again expressed that the tailoring
was unacceptable and at this time Powell’s offered to exchange Mrs. [redacted]
furniture.  An even exchange was
scheduled and upon delivery Mrs. [redacted] refused the new furniture as well citing
tailoring issues.  Powell’s Management
asked that Mrs. [redacted] come into the store to look at our floor sample.  The sofa that is shown on our floor is the
EXACT sofa that Mrs. [redacted] saw when she made her original purchase. Mrs. [redacted]
deemed it to have unacceptable tailoring as well.  In addition
to exchanging merchandise we have offered to allow Mrs. [redacted] to re-select to
something different from over 80 other living room groups shown on our
floor.  Mrs. [redacted] has advised that she
does not find anything acceptable.We have
since offered to exchange the merchandise again, however the new merchandise is
not available until August.  In order for
the manufacturer to agree to an additional exchange we are required to pick up
the merchandise from Mrs. [redacted] home and return it back to the factory.  We have offered Mrs. [redacted] loaner furniture
to accommodate her needs until the newly manufactured furniture arrives in
August.  Mrs. [redacted] initially agreed and
then called back to advise that this was an unacceptable solution.  It is our
opinion that Mrs. [redacted] is a customer who is experiencing buyer’s remorse and
is doing everything in her power to get her money back.  In Mrs. [redacted] complaint she states that she
has read and signed the Terms and Conditions of Sale.  Mrs. [redacted] has spoken to every member of our
Management team as well as Mr. Powell and has been given the same answers every
time as per our policy.Sincerely,[redacted]

We have
received the complaint filed with the Revdex.com concerning a purchase made by our
customer [redacted] and after researching the issue our findings are as
follows: At time of sale a customer is asked to sign a copy of Powell's Furniture's
Terms of Sale, a copy is also included with the...

receipt.  Powell's Terms
of Sale Item #9 clearly states the following: "A reasonable time limit of 8-12 weeks has been established as the
industry standard for factory order. 
Powell’s strives to do business with vendors who can deliver within this
time frame.  However seller cannot be
responsible for delays or defaults in delivery caused by acts of God, fires,
labor and transportation difficulties, strikes, or any other causes beyond
control of the seller.  Actual availability
will not invalidate this order." The merchandise that Ms. [redacted] chose for her purchase is currently subject to a
fabric delay with the manufacturer and is on backorder.  Upon discovery of the delayed time frame, Ms.
[redacted] was given the option to re-select her choice of furniture in order to
expedite her delivery.  As stated by Ms.
[redacted], she was unable to choose an alternate selection from our website to suit
her tastes.  At this time
Powell’s is willing to refund Ms. [redacted] the full dollar amount that was paid
toward her purchase, that amount being $2,202.74.  Powell’s will not provide a refund for any
interest or lost wages incurred during this transaction.  Ms. [redacted] refund check was processed on
5/15/15.It is
unfortunate that this transaction ended in this manner, however we wish Ms.
[redacted] the best in finding furniture for her home.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]