One of my employees who lives in [redacted] was having issues with his work pickup and offered to take it to Five Star Diesel Repair for repairs Two weeks later the vehicle was still not repaired and we asked if it needed to be taken to a Ford dealership We were assured that they had the ability to find the problem but they called us on 8/14/and said they were unable to fix the truck We sent two employees to get the vehicle on 8/15/and they were told that they needed to have a credit card on file before we took the truck They were told that the card would not be charged until the bill had been completed the next day My employee told them that I would call them the next day to go over the bill and I would pay for it over the phone When I called I found out that my card had been charged within minutes of the truck leaving their shop and I was never able to negotiate what parts were put in the truck or what the bill would be This truck is now at a Ford dealership
One of my employees who lives in *** *** was having issues with his work pickup and offered to take it to Five Star Diesel Repair for repairs Two weeks later the vehicle was still not repaired and we asked if it needed to be taken to a Ford dealership We were assured that they had the ability to find the problem but they called us on 8/14/and said they were unable to fix the truck We sent two employees to get the vehicle on 8/15/and they were told that they needed to have a credit card on file before we took the truck They were told that the card would not be charged until the bill had been completed the next day My employee told them that I would call them the next day to go over the bill and I would pay for it over the phone When I called I found out that my card had been charged within minutes of the truck leaving their shop and I was never able to negotiate what parts were put in the truck or what the bill would be This truck is now at a Ford dealership
One of my employees who lives in [redacted] was having issues with his work pickup and offered to take it to Five Star Diesel Repair for repairs Two weeks later the vehicle was still not repaired and we asked if it needed to be taken to a Ford dealership We were assured that they had the ability to find the problem but they called us on 8/14/and said they were unable to fix the truck We sent two employees to get the vehicle on 8/15/and they were told that they needed to have a credit card on file before we took the truck They were told that the card would not be charged until the bill had been completed the next day My employee told them that I would call them the next day to go over the bill and I would pay for it over the phone When I called I found out that my card had been charged within minutes of the truck leaving their shop and I was never able to negotiate what parts were put in the truck or what the bill would be This truck is now at a Ford dealership
One of my employees who lives in *** *** was having issues with his work pickup and offered to take it to Five Star Diesel Repair for repairs Two weeks later the vehicle was still not repaired and we asked if it needed to be taken to a Ford dealership We were assured that they had the ability to find the problem but they called us on 8/14/and said they were unable to fix the truck We sent two employees to get the vehicle on 8/15/and they were told that they needed to have a credit card on file before we took the truck They were told that the card would not be charged until the bill had been completed the next day My employee told them that I would call them the next day to go over the bill and I would pay for it over the phone When I called I found out that my card had been charged within minutes of the truck leaving their shop and I was never able to negotiate what parts were put in the truck or what the bill would be This truck is now at a Ford dealership