RE: Case # [redacted] : [redacted] *** 1) The weeks is an estimated time line that was given to Mrs***The Sales Agreement clearly states that, “The delivery date is subject to, among other factors the availability of materials and labor and demand upon the manufacturer.” I’m attaching a copy of thisWhile we did upgrade the tub to one that was further along in January, we fell behind again due to a shortage on parts and have been working to get more parts.The customer signed the Sales Agreement Contract #***Her signature is right under our policy which states, “No cancellations permitted, no refunds on deposits or merchandise.” Please see the attached copy of this.2) Since Mrs*** called on September 13’the tub has moved further down the line and we are waiting to have the cabinet built so it can be installed and foamedWe will call the customer to set up delivery of the tub once it’s gone through the final testWe will continue to work with the customer to get this to them as quickly as possible Sincerely,Rhonda R***Accounting DepartmentSun Ray Hot Tubs & Patio
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
RE: Case # [redacted] : [redacted] ***? 1)? ? ? ? ? The weeks is an estimated time line that was given to Mrs***The Sales Agreement clearly states that, “The delivery date is subject to, among other factors the availability of materials and labor and demand upon the manufacturer.” I’m attaching a copy of thisWhile we did upgrade the tub to one that was further along in January, we fell behind again due to a shortage on parts and have been working to get more parts.The customer signed the Sales Agreement Contract #***Her signature is right under our policy which states, “No cancellations permitted, no refunds on deposits or merchandise.” Please see the attached copy of this.2)? ? ? ? ? Since Mrs***? called on September 13’the tub has moved further down the line and we are waiting to have the cabinet built so it can be installed and foamedWe will call the customer to set up delivery of the tub once it’s gone through the final testWe will continue to work with the customer to get this to them as quickly as possible? Sincerely,Rhonda R***Accounting DepartmentSun Ray Hot Tubs & Patio
Hi [redacted] ? As per our discussion, [redacted] & I already had come up with a solution to her complaint prior to her husband submitting it.By the time that he found out, he had already sent it in to you.? Thank you.? Brad? R [redacted]
Hi *** As per our discussion, *** & I already had come up with a solution to her complaint prior to her husband submitting it.By the time that he found out, he had already sent it in to you. Thank you. Brad R***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I’m writing to let you know that in regards to case #***, we delivered the hot tub to the customer on Tuesday March 28, I’ve attached the signed Customer Delivery Inspection Sheet for your files. *** *** *** *** ** *** *** ***
*
*** *** ** *** *** *** ***
*** ** *** *** ** ***
*Thanks, Rhonda R***Accounting Department_______________________________
Hi ***? As per our discussion, *** & I already had come up with a solution to her complaint prior to her husband submitting it.By the time that he found out, he had already sent it in to you.? Thank you.? Brad? R***
RE: Case # ***: *** ***? 1)? ? ? ? ? The weeks is an estimated time line that was given to Mrs***The Sales Agreement clearly states that, “The delivery date is subject to, among other factors the availability of materials and labor and demand upon the
manufacturer.” I’m attaching a copy of thisWhile we did upgrade the tub to one that was further along in January, we fell behind again due to a shortage on parts and have been working to get more parts.The customer signed the Sales Agreement Contract #***Her signature is right under our policy which states, “No cancellations permitted, no refunds on deposits or merchandise.” Please see the attached copy of this.2)? ? ? ? ? Since Mrs***? called on September 13’the tub has moved further down the line and we are waiting to have the cabinet built so it can be installed and foamedWe will call the customer to set up delivery of the tub once it’s gone through the final testWe will continue to work with the customer to get this to them as quickly as possible? Sincerely,Rhonda R***Accounting DepartmentSun Ray Hot Tubs & Patio
I’m writing to let you know that in regards to case #[redacted], we delivered the hot tub to the customer on Tuesday March 28, 2017. I’ve attached the signed Customer Delivery Inspection Sheet for your files. [redacted]
*
[redacted]...
RE: Case # [redacted]: [redacted] 1) The 8 weeks is an estimated time line that was given to Mrs. [redacted]. The Sales Agreement clearly states that, “The delivery date is subject to, among other factors the availability of materials and labor and demand upon the...
manufacturer.” I’m attaching a copy of this. While we did upgrade the tub to one that was further along in January, we fell behind again due to a shortage on parts and have been working to get more parts.The customer signed the Sales Agreement Contract #[redacted]. Her signature is right under our policy which states, “No cancellations permitted, no refunds on deposits or merchandise.” Please see the attached copy of this.2) Since Mrs. [redacted] called on September 13’17 the tub has moved further down the line and we are waiting to have the cabinet built so it can be installed and foamed. We will call the customer to set up delivery of the tub once it’s gone through the final test. We will continue to work with the customer to get this to them as quickly as possible Sincerely,Rhonda R[redacted]Accounting DepartmentSun Ray Hot Tubs & Patio
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
RE: Case # [redacted] : [redacted] *** 1) The weeks is an estimated time line that was given to Mrs***The Sales Agreement clearly states that, “The delivery date is subject to, among other factors the availability of materials and labor and demand upon the manufacturer.” I’m attaching a copy of thisWhile we did upgrade the tub to one that was further along in January, we fell behind again due to a shortage on parts and have been working to get more parts.The customer signed the Sales Agreement Contract #***Her signature is right under our policy which states, “No cancellations permitted, no refunds on deposits or merchandise.” Please see the attached copy of this.2) Since Mrs*** called on September 13’the tub has moved further down the line and we are waiting to have the cabinet built so it can be installed and foamedWe will call the customer to set up delivery of the tub once it’s gone through the final testWe will continue to work with the customer to get this to them as quickly as possible Sincerely,Rhonda R***Accounting DepartmentSun Ray Hot Tubs & Patio
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
RE: Case # [redacted] : [redacted] ***? 1)? ? ? ? ? The weeks is an estimated time line that was given to Mrs***The Sales Agreement clearly states that, “The delivery date is subject to, among other factors the availability of materials and labor and demand upon the manufacturer.” I’m attaching a copy of thisWhile we did upgrade the tub to one that was further along in January, we fell behind again due to a shortage on parts and have been working to get more parts.The customer signed the Sales Agreement Contract #***Her signature is right under our policy which states, “No cancellations permitted, no refunds on deposits or merchandise.” Please see the attached copy of this.2)? ? ? ? ? Since Mrs***? called on September 13’the tub has moved further down the line and we are waiting to have the cabinet built so it can be installed and foamedWe will call the customer to set up delivery of the tub once it’s gone through the final testWe will continue to work with the customer to get this to them as quickly as possible? Sincerely,Rhonda R***Accounting DepartmentSun Ray Hot Tubs & Patio
Hi [redacted] ? As per our discussion, [redacted] & I already had come up with a solution to her complaint prior to her husband submitting it.By the time that he found out, he had already sent it in to you.? Thank you.? Brad? R [redacted]
Hi *** As per our discussion, *** & I already had come up with a solution to her complaint prior to her husband submitting it.By the time that he found out, he had already sent it in to you. Thank you. Brad R***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I’m writing to let you know that in regards to case #***, we delivered the hot tub to the customer on Tuesday March 28, I’ve attached the signed Customer Delivery Inspection Sheet for your files. *** *** *** *** ** *** *** ***
*
*** *** ** *** *** *** ***
*** ** *** *** ** ***
*Thanks, Rhonda R***Accounting Department_______________________________
Hi ***? As per our discussion, *** & I already had come up with a solution to her complaint prior to her husband submitting it.By the time that he found out, he had already sent it in to you.? Thank you.? Brad? R***
RE: Case # ***: *** ***? 1)? ? ? ? ? The weeks is an estimated time line that was given to Mrs***The Sales Agreement clearly states that, “The delivery date is subject to, among other factors the availability of materials and labor and demand upon the
manufacturer.” I’m attaching a copy of thisWhile we did upgrade the tub to one that was further along in January, we fell behind again due to a shortage on parts and have been working to get more parts.The customer signed the Sales Agreement Contract #***Her signature is right under our policy which states, “No cancellations permitted, no refunds on deposits or merchandise.” Please see the attached copy of this.2)? ? ? ? ? Since Mrs***? called on September 13’the tub has moved further down the line and we are waiting to have the cabinet built so it can be installed and foamedWe will call the customer to set up delivery of the tub once it’s gone through the final testWe will continue to work with the customer to get this to them as quickly as possible? Sincerely,Rhonda R***Accounting DepartmentSun Ray Hot Tubs & Patio
I’m writing to let you know that in regards to case #[redacted], we delivered the hot tub to the customer on Tuesday March 28, 2017. I’ve attached the signed Customer Delivery Inspection Sheet for your files. [redacted]
*
[redacted]...
[redacted]
*Thanks, Rhonda R[redacted]Accounting Department_______________________________
RE: Case # [redacted]: [redacted] 1) The 8 weeks is an estimated time line that was given to Mrs. [redacted]. The Sales Agreement clearly states that, “The delivery date is subject to, among other factors the availability of materials and labor and demand upon the...
manufacturer.” I’m attaching a copy of this. While we did upgrade the tub to one that was further along in January, we fell behind again due to a shortage on parts and have been working to get more parts.The customer signed the Sales Agreement Contract #[redacted]. Her signature is right under our policy which states, “No cancellations permitted, no refunds on deposits or merchandise.” Please see the attached copy of this.2) Since Mrs. [redacted] called on September 13’17 the tub has moved further down the line and we are waiting to have the cabinet built so it can be installed and foamed. We will call the customer to set up delivery of the tub once it’s gone through the final test. We will continue to work with the customer to get this to them as quickly as possible Sincerely,Rhonda R[redacted]Accounting DepartmentSun Ray Hot Tubs & Patio
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]