Springdale Cleaners

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Customer said the business has had the coat the whole timeIt's still at the businessSince previous attempts to clean the coat have failed to remove the melted buckle from the fabric, Customer wants to be reimbursed the replacement cost of this [redacted] coat, originally purchased for $89.00, she will accept $ Regards, [redacted]

Springdale Cleaners West Fork RdCincinnati, Ohio 45247April 19" Customer ID # [redacted] ***I have spoken to the manager at this location and he does not personally remember seeing the pants to determine what is wrong with themIf the customer would please bring back the pants to the Crookshank location and speak to Rick R [redacted] , he will try and correct or come to some kind of agreement with the customer.Thanks, Diane D***Owner Springdale Cleaners

From [redacted] ***:I am rejecting the offer to take my pants back to them for another viewingThe manager looked at them with his eyes (closed) meaning he had his chance the first time to address the issueThe was rude and treated me with poor customer service and walked away from me as I was showing him the pantsThey have lost me as a customer and I have shared this poor experience with othersThank you Revdex.com for your attention in this matter and assisting me [redacted] ***Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

I am sorry it took so long to respond, we were out of town If the customer would return the coat with the belt, we will attempt to remove the spots which are probably the buckle that melted and we will try to replace the buckle that meltedThe manufacturor of the trench coat is actually
responsible for the damaged coat ...buckle should not melt in drycleaning We will do our best to try and remedy the situationPlease take the coat to the location and we will see what we can do .Thanks !!Diane D***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
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Consumer contacted Revdex.com and stated that the complaint has been resolved to his satisfactionHe thanks the Revdex.com for their assistance

6/2/Business has requested that consumer provide the location she was dealing with

ID #***3/22/16*** ***To Whom It May Concern:The customer *** *** was compensated for his jacket on March 11th He accepted $cash & $in a drycleaning credit.The complaint has been settled.Thank you,*** ***Springdale Cleaners

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
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Dear Ms***,
The information contained in this response does not reflect the chronological events that occurred involving the cleaning of this shirt I totally reject this as any form of resolution!*** ** ***

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Customer said the business has had the coat the whole time. It's still at the business. Since previous attempts to clean the coat have failed to remove the melted buckle from the fabric, Customer wants to be reimbursed the replacement cost of this [redacted] coat, originally purchased for $89.00, she will accept $69.00.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business...

have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
10/23/15 Received a phone message from consumer. He said the business sent him a check and he desires no additional followup from them or us.

From [redacted]:I am rejecting the offer to take my pants back to them for another viewing. The manager looked at them with his eyes (closed) meaning he had his chance the first time to address the issue. The was rude and treated me with poor customer service and walked away from me as I was showing him the pants. They have lost me as a customer and I have shared this poor experience with others. Thank you Revdex.com for your attention in this matter and assisting me. [redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Springdale Cleaners 4660 West Fork Rd. Cincinnati, Ohio 45247April 19" 2016 Customer ID # [redacted]I have spoken to the manager at this location and he does not personally remember seeing the pants to determine what is wrong with them. If the customer would please bring back the pants to...

the Crookshank location and speak to Rick R[redacted], he will try and correct or come to some kind of agreement with the customer.Thanks, Diane D[redacted]Owner Springdale Cleaners

Iam very sorry about his shirt but the next day when I came in the shirt was in the first loan of shirts of 100 the shirt girl was getting ready to put it on the machine she said look at this something bled on this shirt we put it aside and when the girl that waited on him the night before came in...

in asked her what happened to the shirt she said it was like that when he brought it in .that day we did 1000 shirts I checked if any of the other shirts had it on them and they did not it is impossible to do 1000 shirts and only 1 shirt bled . I did offer to redue it because we have loose dye remover that might take that out but that did not mean I was taking responsibility and paying him for the shirt but I would like to help him .I am sorry but I have been doing this for 30 years and people always want to blame it on dry cleaning. if I did think we did it I would have corrected the problem before it went out my doors.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  After reviewing the Company's proposal, I find this proposal to be unacceptable.  Reasons:  1} The amount of the offer is not in alignment with the value of the property that was destroyed-the shirt was less than a month old.   2) To me and my family, after being a loyal customer for over 20 years, the dis-respectable behavior exhibited by the owner when the issue was initially presented was unexpected.  3) After receiving this type of treatment how could I comfortably take my clothes back to this establishment.   I appreciate the time and consideration that they have put into their offer, but I cannot accept it.
Regards,
[redacted]