Springdale Dental

Initial Business Response /* (1000, 5, 2015/11/13) */
[redacted] month to month lease paperwork document #[redacted] (units [redacted] & [redacted]) shows his commencement date and signature on the agreement dated 8/31/2015. His move out paper work show's 9/30/15. [redacted] complaint has different move in and...

move out dates, his complaint states he moved in 8/29/15 and out 10/30/15. If that was the case he never paid for October 2015 and in fact would have been occupying the units free of charge for the month of October. The documentation I am referring to above is available for review showing the correct dates. Secure Self-Stor can also provide a copy of the month to month lease agreement that [redacted] signed stating that "Lessee may terminate this lease by giving Lessor written notice of Lessee's intent to vacate, at least 10 days (initial __) prior to the last day Lessee intends to occupy the premises." paragraph 4 of document [redacted] initialed by [redacted]. Secure Self Stor received a verbal move out notice but not a written notice as required.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes you are correct I did make a mistake on the move in and out dates, I was renting for the entire month of September, 8/29 to 9/30. I filled out a 10 day notice to vacate on the day I moved in. We store motorcycles in these lockers and move them across the country, and my return flight to Reno was already booked for a return to vacate on 9/30, so we filled out that 10 day notice with your manager at the time of signing the rental paperwork. That is why the extra day was discussed at a prorated cost to be deducted from the deposit, which you still owe me.
Final Business Response /* (4000, 12, 2015/11/30) */
All that we require to process the deposit check would be a copy of the 10 day notice to vacate that [redacted] referred to in his response. We did not return [redacted]'s deposit as we have no record of a notice to vacate from [redacted]. Our company does not have a form for a notice to vacate, so we assume it was written notice from [redacted]. When we receive a copy we will send [redacted]'s deposit check to the address we have on file.
Final Consumer Response /* (4200, 14, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is a very convenient excuse, as the form was filled out at the time of rental with[redacted] due to the facts as previously stated, I already had my return flight booked and was aware of the date we would be vacating, and my copy was provided to the black gentleman on the day I moved out. First it was denied because I didn't stay a full month, then it was denied because I didn't stay 30 days, then denied by[redacted] because I didn't stay 32 days and now its denied because I didn't provide a 10 days notice to vacate, which I did twice. You are running out of excuses to keep a deposit that was designated for payment incase I didn't clean out the locker we left behind debris. Unethical Business practices.