Springdale Gardens

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Feb 25th they said they would reissue a checkI asked march 3rd the status which I got no replyThey admitted to.double charging me, making it even clearer when mailing me a checkOr claiming toJust about months later they admited their mistake and instead of doing the correction they make excuses after excusesWhy would they say they would refund me but coming back now they need to check? Its been weeks, plus! They should have gotten their answer long ago [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Feb 25th they said they would reissue a checkI asked march 3rd the status which I got no replyThey admitted to.double charging me, making it even clearer when mailing me a checkOr claiming toJust about months later they admited their mistake and instead of doing the correction they make excuses after excusesWhy would they say they would refund me but coming back now they need to check? Its been weeks, plus! They should have gotten their answer long ago.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

First she did contact us via Facebook. Let's be very clear we told her that isn't the best way to contact us. We're restaurant owners and our ability to check that kind of communication depends on how busy we are. We did tell her we would look into and we offered a credit,
absolutely.But now I've had to look into this matter further.Our records show she was charged once. $30.60. She added a $tip and the total charged was $35.60.We are currently talking with heartland financial, they handle our credit card processing. We will not be issuing a credit or refund until we have a definite confirmation from heartland the customer was charged twice.-*** ***Manager - Tacos el Rey262-551-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowthey did tell me talking via facebook messenger was fine, told me whichever was easier for meI never needed an instant answer as they seem to think I wanted.They said, even in their reply here, they would refund/credit meHowever its yet to be doneThey now have to check? They charged me twice and I have yet to see the refund they claimed they would give meI don't recall a tip. This issue is not resolved
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowthey did tell me talking via facebook messenger was fine, told me whichever was easier for meI never needed an instant answer as they seem to think I wanted.They said, even in their reply here, they would refund/credit meHowever its yet to be doneThey now have to check? They charged me twice and I have yet to see the refund they claimed they would give meI don't recall a tip. This issue is not resolved
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I cannot refund the issue now until I have clear confirmation from heartland credit processing that they were charged twice We show once charge and then a tip addition later on We did refund via check, it was returned in the mail I said ok I'll refund again and the files a complaint Well they filed a complaint, I might as well double check When I hear from the credit processing company

I cannot refund the issue now until I have clear confirmation from heartland credit processing that they were charged twice? We show once? charge and then a tip addition later on? We did refund via check, it was returned in the mail? I said ok I'll refund again and the files a complaint? Well they filed a complaint, I might as well double check? When I hear from the credit processing company

First she did contact us via Facebook.  Let's be very clear we told her that isn't the best way to contact us.  We're restaurant owners and our ability to check that kind of communication depends on how busy we are.  We did tell her we would look into and we offered a credit,...

absolutely.But now I've had to look into this matter further.Our records show she was charged once.  $30.60.  She added a $5.00 tip and the total charged was $35.60.We are currently talking with heartland financial, they handle our credit card processing.  We will not be issuing a credit or refund until we have a definite confirmation from heartland the customer was charged twice.-[redacted]Manager - Tacos el Rey262-551-0970

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Feb 25th they said they would reissue a check. I asked march 3rd the status which I got no reply. They admitted to.double charging me, making it even clearer when mailing me a check. Or claiming to. Just about 4 months later they admited their mistake and instead of doing the correction they make excuses after excuses. Why would they say they would refund me but coming back now they need to check? Its been 3 weeks, plus! They should have gotten their answer long ago. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]