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Springer Publishing Company Reviews (7)

Revdex.com: At this time, I have not been contacted by Springer Publishing **mpany regarding complaint ID [redacted] What are our options going forward? Sincerely, [redacted] ***

At a Glance Software Company is not a customer of [redacted] **mpanyFor some unknown reason, they incorrectly shipped books that they purchased from another publisher to the warehouseIt is not our warehouse but a shared facility where they process our returns and ordersThey are instructed to return books to customers if they are not Springer books and to destroy books that cannot be returnedSince At A Glance is not a customer, they destroyed the books Under circumstances, we make arrangements to provide the customer with a discount on future purchases in order to make up for this situationSince this customer made the error and they are not a customer of ours, we will offer to issue a 50% refund if they do the following: Provide us with a copy of the invoice that shows the price they paid for the books in question Provide us with a proof of delivery that shows our warehouse received the books Once this is done, we will offer to reimburse them for 50% of the value of the books which they shipped in error Thank you [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business is claiming we are not their customer, however, we called them directly and asked for their return address, which was provided to usWe have an account number with them, and we have been a customer in the pastThough these particular items were not theirs, we are still a customer and Springer has our information (phone number, *** account number, Springer account number) on fileWe were not contacted about these books in any way before they were destroyed which does not coincide with their policyWe should have been contacted and we were not.
We still expect the full refund of $for the books in questionInvoices are attached to show the cost; total books from two invoices at $each, totaling $This started as our error but should have been correctedInstead, Springer made a gross error in destroying property that was not theirs without attempting to return it as per their policyThe error is now theirs and needs to be corrected
Thank you,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Springer Publishing Company regarding complaint ID ***.Sincerely,*** ***

At a Glance Software Company is not a customer of [redacted]mpany. For some unknown reason, they incorrectly shipped books that they purchased from another publisher to the warehouse. It is not...

our warehouse but a shared facility where they process our returns and orders. They are instructed to return books to customers if they are not Springer books and to destroy books that cannot be returned. Since At A Glance is not a customer, they destroyed the books.
Under normal circumstances, we make arrangements to provide the customer with a discount on future purchases in order to make up for this situation. Since this customer made the error and they are not a customer of ours, we will offer to issue a 50% refund if they do the following:
1. Provide us with a copy of the invoice that shows the price they paid for the 5 books in question.
2. Provide us with a proof of delivery that shows our warehouse received the books.
Once this is done, we will offer to reimburse them for 50% of the value of the books which they shipped in error.
Thank you
[redacted]
[redacted]

Revdex.com:
At this time, I have not been contacted by Springer Publishing **mpany regarding complaint ID [redacted].
What are our options going forward?
Sincerely,
[redacted]

Review: We shipped return products for credit, 5 books totaling $416.50. The address that we had on file was incorrect. The books were supposed to ship to Springer Science but shipped instead to [redacted]. These are different companies with no affiliation. The books delivered to [redacted]. on [redacted] tracking [redacted] and were signed for, then destroyed by the company upon realization the products were not theirs. The package should have been refused; or if the package could not be refused, the books should have been shipped back to us at our cost. The company ([redacted].) has our address, contact information, [redacted] collect account number, etc. on file. The products were destroyed with no attempts to contact. If they had simply called us (they have our phone in their records, and the number was also listed on the shipping label) the books could have been returned to us. Instead, they destroyed over $400 of merchandise that was not their property to destroy. They then refused to reimburse us for their error, so after dozens of emails back and forth, I am forced to file a complaint here. Before destroying incorrect merchandise, the shipper must be contacted and give approval or be given the opportunity to pay to ship the items back. This was not done. The products were destroyed without warning and without our consent, which is stealing.Desired Settlement: Returned and subsequently destroyed merchandise worth $416.50 should be reimbursed to At-A-Glance Software, Inc. in full. A check in the amount of $416.50 can be made out to At A Glance Software, Inc. referencing return merchandise number [redacted]

Business

Response:

At a Glance Software Company is not a customer of [redacted]mpany. For some unknown reason, they incorrectly shipped books that they purchased from another publisher to the warehouse. It is not our warehouse but a shared facility where they process our returns and orders. They are instructed to return books to customers if they are not Springer books and to destroy books that cannot be returned. Since At A Glance is not a customer, they destroyed the books.

Under normal circumstances, we make arrangements to provide the customer with a discount on future purchases in order to make up for this situation. Since this customer made the error and they are not a customer of ours, we will offer to issue a 50% refund if they do the following:

1. Provide us with a copy of the invoice that shows the price they paid for the 5 books in question.

2. Provide us with a proof of delivery that shows our warehouse received the books.

Once this is done, we will offer to reimburse them for 50% of the value of the books which they shipped in error.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business is claiming we are not their customer, however, we called them directly and asked for their return address, which was provided to us. We have an account number with them, and we have been a customer in the past. Though these particular items were not theirs, we are still a customer and Springer has our information (phone number, [redacted] account number, Springer account number) on file. We were not contacted about these books in any way before they were destroyed which does not coincide with their policy. We should have been contacted and we were not.

We still expect the full refund of $416.50 for the books in question. Invoices are attached to show the cost; 5 total books from two invoices at $83.30 each, totaling $416.50. This started as our error but should have been corrected. Instead, Springer made a gross error in destroying property that was not theirs without attempting to return it as per their policy. The error is now theirs and needs to be corrected.

Thank you,

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Springer Publishing **mpany regarding complaint ID [redacted].

What are our options going forward?

Sincerely,

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Description: PUBLISHING CONSULTANTS

Address: 52 Great Pond Road, New York, Massachusetts, United States, 02190-1349

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