Springfield Barber

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ On September 30th, 2015, Mr[redacted] brought his vehicle into the shop and requested us to change his starter He supplied the new starter for installation and also requested that we perform an oil change at the same timeOnce the new starter was installed, we tested the vehicle by starting the engineAn unusual noise was heard by the technician when the engine was crankingThe technician removed the newly installed starter for inspection and found the teeth on the starter drive pinion were damaged We then proceeded to inspect the flywheel teeth and found they were damaged as wellWe promptly contacted Mr[redacted] and advised him of what had occurred and our findingsThe technician's recommendations at this point were that Mr[redacted] would need an another new starter and a new flywheelMr[redacted] agreed to the technicians recommendations and chose to have us perform the necessary repairs to his vehicleMr[redacted] advised that the cost of the repairs was a hardship for him and we attempted to alleviate some of the burden by reducing the labour charged for install of the started and also for the install of the flywheel The first starter that Mr[redacted] had provided was installed by our technician and we installed the second new starter at no additional cost to Mr[redacted] When Mr [redacted] picked up his vehicle on October 13th 2015, the odometer reading was 314,014km Mr[redacted] had his vehicle towed to our service facility on October 17th The odometer reading was 314,246kmWe performed a drive train inspection on the vehicle and the technician found that this vehicle has multiple technical service bulletins (TSB) assigned to itTSB# 21-002-(assigned from the dealer) : fluid leaking through the connector bushing and onto the wireAn additional TSB# XX-Xwas assigned to this vehicle: dipstick tube seal may leak causing ATF (automatic transmission fluid) Contamination and/or transmission shudder/buzz The technician recommended a transmission connector bushing and advised we would then re-testThe vehicle might need a transmission Mr[redacted] approved $for the parts and labour and was aware that there are many TSB's on his vehicle surrounding the issue of the transmission In addition, the vehicle has high mileage and without regular preventative maintenance, transmission failure could be the ultimate resultMr [redacted] had previously refused our recommendation that had been suggested to him during a routine oil change performed at our service centre on October 28th 2014; we had recommended a transmission service due to the mileage of the vehicle (303267km) and Mr[redacted] had declined to have this service performed When the service advisor told Mr[redacted] that he needs a transmission, he became very upset and wanted to talk to the service managerThis was the only request to talk to the service manager and she promptly returned his call and explained in detail why we were recommending to replace his transmission The service manager explained that were not responsible for his transmissionMr [redacted] continued to argue with the service managerAt a point during the conversation when the service manager felt that neither party was any closer to an understanding, she advised Mr[redacted] to take time to make a decision and to let us know when he make made a decision on what he wanted to do in regards to our recommendationsMr[redacted] still has his vehicle here in our parking lot and there is an outstanding invoice owing in the amount of $360.89, that he authorized the work to be performed and is responsible for Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) When l took the car to the shop, there was no leakage on the transmissionThe tow truck operator explained to me the issue if a transmission is pulled and installedThis leakage is their fault to fix the transmissionI have never had any issue on the carIf they knew the transmission has to changed why should then has to install new parts were the car is not fit to drive to charge me $My transmission has to fixed so that l could pay this amount for the partsAt this moment nothing has been proven the transmission is good l will only accept if different mechanics shop proves transmission is good

Initial Business Response /* (1000, 5, 2015/11/16) */
On September 30th, 2015, Mr.*** brought his vehicle into the shop and requested us to change his starter He supplied the new starter for installation and also requested that we perform an oil change at the same timeOnce the new starter
was installed, we tested the vehicle by starting the engineAn unusual noise was heard by the technician when the engine was crankingThe technician removed the newly installed starter for inspection and found the teeth on the starter drive pinion were damaged We then proceeded to inspect the flywheel teeth and found they were damaged as wellWe promptly contacted Mr.*** and advised him of what had occurred and our findingsThe technician's recommendations at this point were that Mr.*** would need an another new starter and a new flywheelMr.*** agreed to the technicians recommendations and chose to have us perform the necessary repairs to his vehicleMr.*** advised that the cost of the repairs was a hardship for him and we attempted to alleviate some of the burden by reducing the labour charged for install of the started and also for the install of the flywheel The first starter that Mr.*** had provided was installed by our technician and we installed the second new starter at no additional cost to Mr.*** When Mr *** picked up his vehicle on October 13th 2015, the odometer reading was 314,014km
Mr.*** had his vehicle towed to our service facility on October 17th The odometer reading was 314,246kmWe performed a drive train inspection on the vehicle and the technician found that this vehicle has multiple technical service bulletins (TSB) assigned to itTSB# 21-002-(assigned from the dealer) : fluid leaking through the connector bushing and onto the wireAn additional TSB# XX-Xwas assigned to this vehicle: dipstick tube seal may leak causing ATF (automatic transmission fluid) Contamination and/or transmission shudder/buzz The technician recommended a transmission connector bushing and advised we would then re-testThe vehicle might need a transmission Mr.*** approved $for the parts and labour and was aware that there are many TSB's on his vehicle surrounding the issue of the transmission In addition, the vehicle has high mileage and without regular preventative maintenance, transmission failure could be the ultimate resultMr*** had previously refused our recommendation that had been suggested to him during a routine oil change performed at our service centre on October 28th 2014; we had recommended a transmission service due to the mileage of the vehicle (303267km) and Mr.*** had declined to have this service performed
When the service advisor told Mr.*** that he needs a transmission, he became very upset and wanted to talk to the service managerThis was the only request to talk to the service manager and she promptly returned his call and explained in detail why we were recommending to replace his transmission The service manager explained that were not responsible for his transmissionMr*** continued to argue with the service managerAt a point during the conversation when the service manager felt that neither party was any closer to an understanding, she advised Mr.*** to take time to make a decision and to let us know when he make made a decision on what he wanted to do in regards to our recommendationsMr.*** still has his vehicle here in our parking lot and there is an outstanding invoice owing in the amount of $360.89, that he authorized the work to be performed and is responsible for
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When l took the car to the shop, there was no leakage on the transmissionThe tow truck operator explained to me the issue if a transmission is pulled and installedThis leakage is their fault to fix the transmissionI have never had any issue on the carIf they knew the transmission has to changed why should then has to install new parts were the car is not fit to drive to charge me $My transmission has to fixed so that l could pay this amount for the partsAt this moment nothing has been proven the transmission is good l will only accept if different mechanics shop proves transmission is good