1) SPRINGFIELD MRI DID NOT CHARGE THIS PATIENT FOR ADDITIONAL SERVICES. THE PATIENT OWES $PER HIS INSURANCE COMPANY FOR THE CONTRAST PORTION OF HIS EXAM.2) WE TELL THE PATIENT AS A COURTASY AN ESTIMATED OUT OF POCKET AMOUNT, THIS CAN ONLY BE AN ESTIMATE UNILT THE CLAIM PROCESSES WITH THE
INSURANCE COMPANY AND THEN THEY WILL SEND US A EXPLAINATION OF BENIFITS STATING WHAT IS THE EXACT AMOUNT THE PATIENT IS REQUIRED TO PAY. WE LIKE THE PATIENT TO HAVE AN IDEA OR BALLPARK AMOUNT THEY WILL BE RESPONIBLE FOR, WE ARE NOT REQUIRED TO DO THIS.3) AT THE FRONT DESK WHERE THE PATIENT CHECKS IN THERE IS A VISABLE SIGN THAT STATES OUT OF POCKET AMOUNTS ARE ONLY AN ESTIMATE, ALSO THE INCLUDED IN THE PATIENT PAPERWORK IS A FORM THAT THE PATIENT MUST READ AND SIGN STATING THAT THE AMOUNT THE INSURANCE DOESNT PAY HE WILL BE RESPONSIBLE FOR (PLEASE SEE ATTACHED).4) SPRINGFIELD MRI IS A PARTICIPATNG PROVIDER BOUND BY A LEGAL CONTRACT WITH MANY INSURANCE COMPANIES, WE MUST FOLLOW THESE AGREEMENTS OR WE MAY KICKED OUT OF THE NETWORK. 5) TOTAL CHARGES FOR THIS PATIENT IS AS FOLLOWS BILLED AMOUNT $1,150.00- ADJUSTED AMOUNT (WRITE OFF PER INSURANCE) $647.13- PATIENT OUT OF POCKET $502.87- PATIENT PAID $AT THE TIME OF SERVICE LEAVING HIM WITH A $BALANCE (PER HIS INSURANCE COMPANY. ANY OTHER QUESTIONS PLEASE FEEL FREE TO REACH OUT AT ANY TIME.. Regards, *** *** Operations Management and Billing Orbit Medical Technologies Clinton Street Harvey, IL 60426 USA 1-630-991-(OFFICE) *** Confidentiality Notice ***.This e-mail and any file(s) transmitted with it, is intended for the exclusive use by the person(s) mentioned above as recipient(s)This e-mail may contain confidential information and/or information protected by intellectual property rights or other rightsIf you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawfulIf you have received this e-mail in error, please notify the sender and delete the original and any copies of this e-mail and any printouts immediately from your system and destroy all copies of it
I am rejecting this response because:
I reject this response because the business did add charges. I was told I had paid in full for my services and they knew all along the kind of procedure I was receiving, yet there are additional charges on my bill. So either they forgot to add them or they decided to add them after the fact, but either way that’s not my error. The release form also doesn’t have a witness signature and also doesn’t have a policy on billing errors made by the company.
1) SPRINGFIELD MRI DID NOT CHARGE THIS PATIENT FOR ADDITIONAL SERVICES. THE PATIENT OWES $PER HIS INSURANCE COMPANY FOR THE CONTRAST PORTION OF HIS EXAM.2) WE TELL THE PATIENT AS A COURTASY AN ESTIMATED OUT OF POCKET AMOUNT, THIS CAN ONLY BE AN ESTIMATE UNILT THE CLAIM PROCESSES WITH THE
INSURANCE COMPANY AND THEN THEY WILL SEND US A EXPLAINATION OF BENIFITS STATING WHAT IS THE EXACT AMOUNT THE PATIENT IS REQUIRED TO PAY. WE LIKE THE PATIENT TO HAVE AN IDEA OR BALLPARK AMOUNT THEY WILL BE RESPONIBLE FOR, WE ARE NOT REQUIRED TO DO THIS.3) AT THE FRONT DESK WHERE THE PATIENT CHECKS IN THERE IS A VISABLE SIGN THAT STATES OUT OF POCKET AMOUNTS ARE ONLY AN ESTIMATE, ALSO THE INCLUDED IN THE PATIENT PAPERWORK IS A FORM THAT THE PATIENT MUST READ AND SIGN STATING THAT THE AMOUNT THE INSURANCE DOESNT PAY HE WILL BE RESPONSIBLE FOR (PLEASE SEE ATTACHED).4) SPRINGFIELD MRI IS A PARTICIPATNG PROVIDER BOUND BY A LEGAL CONTRACT WITH MANY INSURANCE COMPANIES, WE MUST FOLLOW THESE AGREEMENTS OR WE MAY KICKED OUT OF THE NETWORK. 5) TOTAL CHARGES FOR THIS PATIENT IS AS FOLLOWS BILLED AMOUNT $1,150.00- ADJUSTED AMOUNT (WRITE OFF PER INSURANCE) $647.13- PATIENT OUT OF POCKET $502.87- PATIENT PAID $AT THE TIME OF SERVICE LEAVING HIM WITH A $BALANCE (PER HIS INSURANCE COMPANY. ANY OTHER QUESTIONS PLEASE FEEL FREE TO REACH OUT AT ANY TIME.. Regards, *** *** Operations Management and Billing Orbit Medical Technologies Clinton Street Harvey, IL 60426 USA 1-630-991-(OFFICE) *** Confidentiality Notice ***.This e-mail and any file(s) transmitted with it, is intended for the exclusive use by the person(s) mentioned above as recipient(s)This e-mail may contain confidential information and/or information protected by intellectual property rights or other rightsIf you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawfulIf you have received this e-mail in error, please notify the sender and delete the original and any copies of this e-mail and any printouts immediately from your system and destroy all copies of it
I am rejecting this response because:
I reject this response because the business did add charges. I was told I had paid in full for my services and they knew all along the kind of procedure I was receiving, yet there are additional charges on my bill. So either they forgot to add them or they decided to add them after the fact, but either way that’s not my error. The release form also doesn’t have a witness signature and also doesn’t have a policy on billing errors made by the company.