Springfield Roofing, Inc.

Revdex.comI have received your letter concerning a claim filed against my companyThe claim number is ***.After receiving a phone call from the customer, I went to their residence to look at the carpetingThe carpeting was installed in an entrywayThere were tufts of
carpeting pulled loose from the backingI rnformed the customer that these were probably from the toenails of her German Shepards snagging the carpetingThe entryway has windows that look out over the drivewayI witnessed all three dogs running around and jumping in this area when I approached the houseShe informed me that some of the problem areas were under a table that the dogs couldn't easily accessI informed her that I would file a claim with the manufacturerI received notice on 5/24/that the manufacturer has assigned a claim number (***)The manufacturer typically has an independent inspector contact the consumer to arrange a time to test the carpeting.Thank you,Daniel S*Superior Interiors

I have finally received confirmation that the credit for the replacement carpet has been issued to my accountA check has been sent to the ***s for the cost of the carpeting ($400.)and the cost of door parts ($42.16)If a 12"x12" carpet sample is then sent to me and found to be defective another check will be issued for the amount of the installation.Thank you,Dan S***
Superior Interiors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good Morning Ms***,We are not trying to be impatient, but this incident with our carpet and Superior Interiors has been going on since the of April 2017.On June 6, 2017, Superior Interior Owner wrote the following:"We have received an Email from the manufacturer, dated 6/6/2017, that they are not going to send an independent inspector to test the carpetingThey are however going to issue a credit for the cost of the carpeting without inspection. They requested a sample of the original carpet be submitted to them for testing after the carpet was replaced for a possible refund of installation costsSince the customer wants a refund and not replacement we will issue a refund".He sated that *** carpet was going to issue him a credit at that time for the carpet. Then in his next correspondence of June 19, 2017, he stated again:"The carpet company will mail us a credit for the carpeting. When we receive that we will send a check to the ***'s for the amount of the carpeting ($400)." Is the manufacturer taking from June 6, to June 28, to send a refund? Are they to be trusted?We understand about the installation and the *** needing a "sample" in order to determine if the carpet was defective to their standards. But, if it taking this long to get a credit for the carpet, how long will it take them to "test" the sample and issue a refund for the installation?Our question is that if Superior Interior was to receive this credit, per the owner's correspondence on June 6, 2017, then why has he not sent us a refund yet?That was days ago. Also, we have answered all the correspondence with the Revdex.com on a timely manner, it has been since June 20, since we last heard anything from Superior Interior. The carpet that is falling apart is in our entry way.At this point, we would like to agree to the $for the carpeting and the repair bills of $42.16. We then give him the sample he wants. Hopefully, this is understandable to you. He should have received the credit by now. If he doesn't send the refund and repair money in a timely manner, we do not agree. He in our opinion he has no intention of doing anything. He is stalling. If this matter continues without his cooperation despite all you have done, we will have to contact our attorney and proceed in small claims court.Thank you for your time and understanding in the matter.Sincerely,*** *** *** ***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. When we went to buy the carpet, we informed the salesperson that we had three German shepherds. The carpet we bought was the one that Superior Interior salesperson said was "the best" for animals and it would hold up under any circumstances. It was commercial and a very good rug. We paid top dollar for this carpet. Superior Interiors knew about the dogs and also the owner "who came and looked at the carpet" saw the three dogs when he measured for the rug, when it was being installed and he was aware that of the fact we had them. Also, the carpet is fraying on the edges, under a table, where the dogs can not go and around a desk-the dogs are not there either. The dogs toenails, we were told would not harm the carpet. Also, the owner's installers broke two doors, some molding and he was informed of that on May 11, when he saw the rug. He did not offer to make any compensation. He told us on May 11th that he filed a claim with the manufacturer. We have not heard anything about the claim. It has been almost a month since he was informed of the problem. He has not contacted us or done anything. He knew about the dogs and insisted the carpet he sold us was the correct one for the dogs, the carpet is fraying where the dogs cannot go, his installers broke items in our home and he offered to do noting, he said he filed a claim on May 11, and nothing has been done. When we bought the carpet, it only took two days to for him to get it from the manufacturer. We sincerely doubt the manufacturer or Superior Interiors is going to do anything. He sold us defective item and we would like our money back-NOW.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We agree with all that Superior Interiors wrote except, the check #*** was not signed. We are grateful for them sending the check, but without a signature it is not any good.Below is a picture of the unsigned check. When we get one that we can cash, then we will get the sample to Superior Interiors.
Regards,
*** ***

Complaint #[redacted] The carpet manufacturer will mail us a credit for the carpeting. When we receive that we will send a check to the [redacted]'s for the amount of the carpeting ($400.). After they have the carpeting replaced, they will need to have a 12"xl2" piece of the old carpeting delivered to Superior Interiors. We will then forward this to the manufacturer for a tuff bind test. If it is found to be defective the manufacturer will then issue an additional credit for the cost of the installation ($228.). When we receive this we will issue a check to the [redacted]'s.When we were informed of a problem with the doors we were told not to bother coming to look at them as they were already fixed. As I had not had the opportunity to see any damage 1 can't compensate for any possible expense.Thank you,Dan S[redacted]Superior Interiors

Claim# [redacted]Revdex.com:We have informed the consumer on more than one occasion that this matter had been referred to the manufacturer for resolution. The customer has been very impatient in letting this complaint go through the necessary process. We have received an Email from the manufacturer, dated 6/6/2017, that they are not going to send an independent inspector to test the carpeting. They are however going to issue a credit for the cost of the carpeting without inspection. They requested a sample of the original carpet be submitted to them for testing after the carpet was replaced for a possible refund of installation costs. Since the customer wants a refund and not replacement we will issue a refund.Thanks,Dan S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We feel we paid Superior Interiors in cash up front.  They represent and sell [redacted] carpet, therefor since they represent this company, we feel it is Superior Interior's responsibility to reimburse us for the entire amount of the carpet and installation.  I have spoken to both [redacted] carpet and the owner of Superior Interior prior to filing this complaint, neither seemed to want to be bothered with our problem.  With that said, I do not feel I can trust either to ever send us the reimbursement for the defective carpet.  We would like the money for the carpet and installation and the owner can then discuss the matter with the company he is representing.  It is up to him to get his money back if he is selling defective merchandise.  We should not have to wait for our money.  As for the molding and doors, he saw the molding and refused to look at the doors when he was here to look at the defective rug.  He was never told not to come back.  We would be stupid to say such a thing.  We hope this matter can be resolved soon so we can get a new carpet for the one that is falling apart.  Sincerely and thank you-[redacted] and [redacted]      
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
David Mclaughlin