I have finally received confirmation that the credit for the replacement carpet has been issued to my accountA check has been sent to the [redacted] s for the cost of the carpeting ($400.)and the cost of door parts ($42.16)If a 12"x12" carpet sample is then sent to me and found to be defective another check will be issued for the amount of the installation.Thank you,Dan S [redacted] Superior Interiors
Claim# [redacted] Revdex.com:We have informed the consumer on more than one occasion that this matter had been referred to the manufacturer for resolutionThe customer has been very impatient in letting this complaint go through the necessary processWe have received an Email from the manufacturer, dated 6/6/2017, that they are not going to send an independent inspector to test the carpetingThey are however going to issue a credit for the cost of the carpeting without inspectionThey requested a sample of the original carpet be submitted to them for testing after the carpet was replaced for a possible refund of installation costsSince the customer wants a refund and not replacement we will issue a refund.Thanks,Dan S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We feel we paid Superior Interiors in cash up front They represent and sell *** carpet, therefor since they represent this company, we feel it is Superior Interior's responsibility to reimburse us for the entire amount of the carpet and installation I have spoken to both [redacted] carpet and the owner of Superior Interior prior to filing this complaint, neither seemed to want to be bothered with our problem With that said, I do not feel I can trust either to ever send us the reimbursement for the defective carpet We would like the money for the carpet and installation and the owner can then discuss the matter with the company he is representing It is up to him to get his money back if he is selling defective merchandise We should not have to wait for our money As for the molding and doors, he saw the molding and refused to look at the doors when he was here to look at the defective rug He was never told not to come back We would be stupid to say such a thing We hope this matter can be resolved soon so we can get a new carpet for the one that is falling apart Sincerely and thank you- [redacted] and [redacted] [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, David Mclaughlin
I have finally received confirmation that the credit for the replacement carpet has been issued to my accountA check has been sent to the [redacted] s for the cost of the carpeting ($400.)and the cost of door parts ($42.16)If a 12"x12" carpet sample is then sent to me and found to be defective another check will be issued for the amount of the installation.Thank you,Dan S [redacted] Superior Interiors
Claim# [redacted] Revdex.com:We have informed the consumer on more than one occasion that this matter had been referred to the manufacturer for resolutionThe customer has been very impatient in letting this complaint go through the necessary processWe have received an Email from the manufacturer, dated 6/6/2017, that they are not going to send an independent inspector to test the carpetingThey are however going to issue a credit for the cost of the carpeting without inspectionThey requested a sample of the original carpet be submitted to them for testing after the carpet was replaced for a possible refund of installation costsSince the customer wants a refund and not replacement we will issue a refund.Thanks,Dan S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We feel we paid Superior Interiors in cash up front They represent and sell *** carpet, therefor since they represent this company, we feel it is Superior Interior's responsibility to reimburse us for the entire amount of the carpet and installation I have spoken to both [redacted] carpet and the owner of Superior Interior prior to filing this complaint, neither seemed to want to be bothered with our problem With that said, I do not feel I can trust either to ever send us the reimbursement for the defective carpet We would like the money for the carpet and installation and the owner can then discuss the matter with the company he is representing It is up to him to get his money back if he is selling defective merchandise We should not have to wait for our money As for the molding and doors, he saw the molding and refused to look at the doors when he was here to look at the defective rug He was never told not to come back We would be stupid to say such a thing We hope this matter can be resolved soon so we can get a new carpet for the one that is falling apart Sincerely and thank you- [redacted] and [redacted] [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, David Mclaughlin