SpringLime

I ordered a pair of shoes about a week ago and they are still being processed and I contacted them by calling and emailing . When I called they just said their representatives are on other calls and then hung up and then the emails never got responded to. I needed the shoes within a couple of days and was willing to pay for expedited shipping, but now I just want my money back...horrible customer service.

Worst online sales business I've ever dealt with. Ordered shoes from them in mid-January 2020. After a month I contacted them to see if they were going to ship the product. They said the product was "out of stock," and would ship in a week. Received the product two weeks later (men's shoes), and they were two sizes too small. Contacted customer service by emal (no phone # listed for them) for address to return product. Three days later they responded and said I had to forward the order confirmation email and a pic of the shoes. I did so, and they did not respond. Three more days went by, so I returned the shoes in the box shipped, unworn or used, to the return address on the box at my personal expense of $21.. I then sent them an email that I had returned the shoes. Still no responsive email. Am waiting to see if they reimburse me for the cost of the shoes ($49.95). Right now I'm out $71 dollars.

Worst customer service - ever! Possibly a fictitious business.

I bought an item online Feb 18th 2020 while it said it was in stock....needless to say after reaching out to try to track my package on the 19th of February. I got a response stating that the shoe was back in stock on Feb 10th 2020...which makes no sense since that date has already passed as I bought the shoes on Feb 18th. I immediately responded asking for a full refund which they do state on their website. I have gotten only one response back today stating that the shoe will be back in stock on Feb 29th which I do not trust or care about anymore since they website falsely advertised the shoe was in stock. I have now reached out via 3 direct emails towards the sales team and one direct email from the website contact information. Needless to say I have requested my money fully refunded 4 times now and keep getting horrible excuses. Horrible customer service and horrible advertisement.

I ordered a pair of brown leather mens shoes on january 6th from this company SpringLime.com, through an ad on *** it has now been over 30 days and I have not received my shoes. I have had correspondence with their customer service team, they keep saying to allow 12-21 days for delivery and that they are working to expedite my order but it has been well past the 21 day mark. I have repeatedly asked for a refund since it seems likely they will never actually send me my shoes and they are refusing to issue the refund and cancel my order. I did a quick internet search and it appears there have been many many more instances like mine, plenty of negative reviews about a very similar situation. I have contacted my *** company to dispute the charge.