Springwells Park

Thank you for your feedbackIt appears that our returns department processed the $return to sender fee when the order was returned to us without looking at the original order date of 8/to realize the policy had not been in place yetWe apologize for this error, and have returned the
$that was initially chargedAs the order was undeliverable as address, the return will be for the merchandise only as the original shipping costs do not qualify for a refundYou should see the $refund reflected in your account in about 5-business days.

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe issued a full refund and the refund confirmation number is *** We apologize for any inconvenience this may have causedSee attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

We will issue a refund once the items are returned.

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry that you had a bad experience with us and the representatives that assisted you were not helpfulI wanted to inform you that we processed a refund for the desired amount of $Please
allow 5-business days for this refund to reflect onto your accountWe sincerely apologize for any inconvenience this may have causedSee attachment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe sent the customer a return label electronically today via email to ***She just has to print the return label and put it on the outside of
the package then drop it off at the nearest UPS. The return tracking number is ***. We apologize for any inconvenience this may have caused.

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI wanted to inform that we processed a full refund today, please allow 2-business days for the refund to reflect onto your accountWe
sincerely apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

According to UPS tracking #*** the replacement order was delivered on 10/28/at 10:A.MPLease see attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

To whom it may concern, Our finance department wasn't able to confirm the refund was accepted, so the refund was reissued today and should be confirmed in the next couple of business daysPlease let us know if your bank does not see our return transaction.

Complaint: ***
I am rejecting this response because:My refund was not provided in a acceptable amount of timeI spent a total of a whole day on the phone with this companyI had to make over calls to this companyThis complaint should remain as a negative black mark for this company!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, In order to service this customer better, can the orders numbers be provided so we can investigate what the issue is? Thank you, *** ***Customer Service ManagerWholesale Party Supplies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe issued a full refund including shipping and the refund confirmation numbers are *** & ***Please allow 5-business days for the refund to reflect onto your accountWe sincerely apologize for any inconvenience this may have causedAlso we would like to provide you with a 30% discount on any future order for your troubles. *** is the 30% off promo code which can be applied to any order

the order numbers were 1***and 1***The correct coupon was already applied when I Reordered with it myselfMy issue is your company wouldn't credit or adjust my order to reflect the correct coupon originallySo I assumed that they could cancel the order and if I ordered with the correct code that would be easierNow I have two orders for the exact same items! One with the code correct code and one withoutif your company could've helped when I originally called, it would have avoided this entire ordealI literally called within minutes after realizing I used the wrong codeYou can check timestampsNo items were shipped or processed at that time whatsoeverIn fact I didn't even receive my order confirmation email from you all yet prior to me calling, that's how soon it wasAnd it's so frustrating that not a single costumer service representative could help with even just crediting the difference or

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usThe costumes are back ordered until 10/due to the delay in production from our vendor and manufacturerI'm sorry that the
representatives you spoke to were not helpfulI cancelled the order for youWe sincerely apologize for any confusion or inconvenience this may have caused