From: *** *** *** Sent: Thursday, May 14, 1:PM To: drteam; drteam Subject: Fwd: Revdex.com Case # *** - Easy Solutions We're responding back to Revdex.com Case # ***Please read below, thank you. Thank you for your time
and for informing us about this unfortunate matterAt Easy Solutions we take pride assisting our clients by properly educating them about our industry, services, process, and feesWe have assisted thousands of clients locally and in states, and this will be considered the first incident pertaining to our free consultationNone the less, this presents us an opportunity to not only do what's right for the client, but to continue to develop and improve every aspect of Easy Solutions. We sincerely apologize for all the inconvenience this may have caused our client, due to lack of presentation or miscommunicationWe would like to inform the client that we will happily accommodate to his requestAlso, its important to know that all of our Personal Advisors, go through an intense month credit, lending, and real estate training created by Easy Solutions UniversityAdvisors are then certified by Easy Solutions once all criteria are met and final exams are passed. Management will revisit our training / presentation and see what areas can be improved to avoid any future inconveniences. To further assist with this matter....we took the liberty to attach the client's signed agreement that carefully explains what a free consultation is and the fees associated when enrolling with our credit repair programWe also included our company's internal notes and tasks, state of the art client portal, and welcome emails (additional documentation can be provided upon client's request)Lastly, the client's phone conversations and office visit were recorded and can be presented at your requestThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Wednesday, June 21, 4:PM Subject: Complaint ID #*** Hello Mrs***, Thank you for voicing your valuable feedback on 04/24/Easy Solutions would like to take full responsibility for all the misunderstandings caused by our team and serviceWe also, would
like to apologize for not handling this situation accordingly and providing you with a better and faster resolutionNone the less, due to your concerns, we made the necessary improvements to prevent this from happening again. Your time, assistance and cooperation was appreciated Credit Repair Service update on 06/21/2017: We would like to Thank you for giving us a second opportunity to make things right, by demonstrating that we have our client's best interest at all times. We are pleased and excited to witness your recent Outstanding results. Lastly we would like to congratulate you and your husband for being approved on your new mortgage Congratulations on behalf of the Easy Solutions Team!
From: *** *** *** Sent: Thursday, May 14, 1:PM To: drteam; drteam Subject: Fwd: Revdex.com Case # *** - Easy Solutions We're responding back to Revdex.com Case # ***Please read below, thank you. Thank you for your time
and for informing us about this unfortunate matterAt Easy Solutions we take pride assisting our clients by properly educating them about our industry, services, process, and feesWe have assisted thousands of clients locally and in states, and this will be considered the first incident pertaining to our free consultationNone the less, this presents us an opportunity to not only do what's right for the client, but to continue to develop and improve every aspect of Easy Solutions. We sincerely apologize for all the inconvenience this may have caused our client, due to lack of presentation or miscommunicationWe would like to inform the client that we will happily accommodate to his requestAlso, its important to know that all of our Personal Advisors, go through an intense month credit, lending, and real estate training created by Easy Solutions UniversityAdvisors are then certified by Easy Solutions once all criteria are met and final exams are passed. Management will revisit our training / presentation and see what areas can be improved to avoid any future inconveniences. To further assist with this matter....we took the liberty to attach the client's signed agreement that carefully explains what a free consultation is and the fees associated when enrolling with our credit repair programWe also included our company's internal notes and tasks, state of the art client portal, and welcome emails (additional documentation can be provided upon client's request)Lastly, the client's phone conversations and office visit were recorded and can be presented at your requestThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Wednesday, June 21, 4:PM Subject: Complaint ID #*** Hello Mrs***, Thank you for voicing your valuable feedback on 04/24/Easy Solutions would like to take full responsibility for all the misunderstandings caused by our team and serviceWe also, would
like to apologize for not handling this situation accordingly and providing you with a better and faster resolutionNone the less, due to your concerns, we made the necessary improvements to prevent this from happening again. Your time, assistance and cooperation was appreciated Credit Repair Service update on 06/21/2017: We would like to Thank you for giving us a second opportunity to make things right, by demonstrating that we have our client's best interest at all times. We are pleased and excited to witness your recent Outstanding results. Lastly we would like to congratulate you and your husband for being approved on your new mortgage Congratulations on behalf of the Easy Solutions Team!