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Sprinkler Head & Collar Irrigation Specialist

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Reviews Sprinkler Head & Collar Irrigation Specialist

Sprinkler Head & Collar Irrigation Specialist Reviews (12)

Review: I have been doing business with the above company for a few years. Every season I've been having difficulty contacting them to turn on my sprinkler system. Well, this year they cannot be contacted. This resulted in having to contract another company. The real problem is that at the end of last season I prepaid $101.00 for the 2014 season. I will never do business with this company again. I am not the only one in my neighborhood with this issue. I try calling them all hours of the day and night with a msg. that says mail box is full.Desired Settlement: I only want what I pre paid for the 2014 season. I do have to pay my current sprinkler company.

Business

Response:

We offered services to this customer on terms of her contract to which she declined. We, therefore, agreed to provide her with a refund of her 2014 contract amount. This refund will be issued on June 30 2014. The customer has been made aware of this as well.

Review: My father is 85 years of age and resides in the [redacted] senior community located on New Hampshire Ave. I believe this Toms River lawn sprinkler contractor has already taken advantage of him financially and is attempting to do so again. The individual's name is Mr. [redacted], principal of Sprinkler Head & Collar Irrigation Specialist, LLC. (732-286-3205) As you know The Revdex.com has given this company an F. Last year (12/7/2012) Mr. [redacted] had my father write a $1070 check for a repair that he executed in 20 minutes. The check was made directly to Mr.[redacted]. The receipt shows $70 of the amount as tax. Now Mr. [redacted] is sending my father collection notices. We do have financial records tracking payment but I believe that Mr. [redacted] is attempting to defraud members of our senior community in a systematic way. I suspect the overcharging, the duplicate billing, checks made to him personally, etc are part of his method to victimize the elderly who do not have the capacity to recognize what he is doing. At the time of the initial work I called this company to request a price adjustment due to the exorbitant cost of this quick repair; the woman who took the call hung up on me and I let the matter drop because I was overloaded with other things at the time. I want this company to cease & desist with the dunning notices and also to refund $700 of the 12/7/2012/repair bill.Desired Settlement: I want this company to cease & desist with the dunning notices and also to refund $700 of the 12/7/2012/repair bill.

Review: Last year, I paid for full opening and closing of sprinklers at my second home located at [redacted]., Toms River, NJ. I drove 2 hours on Friday night and waited Saturday morning. Car was in driveway, back slider was open. I was cooking breakfast. No one showed. They later said they came and no one was home. I rescheduled for another Saturday. Same deal - drove 2 hours Friday night and no show on Saturday. This Spring 2014 I received a letter stating that their computer net work crashed and they would give us a discounted price of $25 instead of $50 for this years service. Again, drove 2 hrs Friday night and waited Saturday. No show. Since I have called numerous times, voice mail is full. I finally was able to leave a voice mail will full explanation, name, address, phone #'s and to date have not heard back from any one.Desired Settlement: I want to be compensated for last years 1/2 fee for only 1/2 job done in Spring and nothing done in Fall. And again, compensated for the $25.00 discounted price submitted for Spring 2014 job never completed. I want $50.00 reimbursement fee. I have paperwork and checks to prove.

Business

Response:

We spoke with this customer today, June 27, 2014. Ms.[redacted] paid $26.75 for her 2014 Contract with our office. We have agreed to refund her this amount. The refund check will be issued on June 30 2014. The customer is aware of this as well

Review: I spoke to the secretary of this co. on */20 she was supposed to call me on */21 with a scheduled time to come to my home and turn on my sprinklers I waited a week no call I then started calling them. I have called 16 times I left 4 messages the other times a message tells me the mail box is full. they cashed my check on april 18th but they have made no attempt to contact me whatsoever. I understand this is there busy season but to take my money and not contact me in anyway is unprofessional and unacceptableDesired Settlement: I want them to perform the services I paid for or give me a full refund.

Business

Response:

We serviced Ms. [redacted] on May 29 2014. Additional repairs were required and recommended to which she declined.

Review: I am requesting a refund of the money I paid to Sprinkler H.C. for 2015

future services (open and close $53.50) plus a refund for 2014 closing/blow-out (refund $20 of the $53.50 total paid). Total refund requested $73.50.

I’ve made every effort to work with them to schedule the 2014 closing. I first called to schedule the closing in late October and they gave me a date of November 14 (over two weeks out) with no specific time frame. A conflict arose for me with that date and I left several phone messages to try to obtain specific times or reschedule the service. At the last minute, they called and gave a specific time for the service and I had to go out of my way to be available for them, which I did. Guess what, they did not show up and called me to reschedule. I wanted them to still come on that same day because of the effort I made to be available and they said they would check and get back to me. They never called me back.

For the next sub-freezing week, I called no less than six times (leaving messages each time) to try to reschedule with no response from them. They finally called me on November 20 to reschedule the service with three dates, none of which worked for me. While we were discussing the matter they abruptly said “you think about those dates” and hung up on me.

It’s obvious to me that they think I’m the problem and I believe that they are the problem. If they refund the $73.50 I am requesting, we will no longer need to interact with each other.Desired Settlement: Refund of monies paid for services not received

Review: Sprinkler Head And Collar : Collected money for 2014 seasons aurn on ,cleaning of heads and also to shut down .

The co. called me and made an appointment to come out on April 22,14 too start up sprinkler system . how ever they never

showed up nor call to reschedule . I tried to call May; thru june and up to july 16.14 Thats when I sent John a letter

and told him : That because I have not heard any reply from him that I was filing a complant with the Revdex.com .

However on Mon Aug.4, Ithought I would try His new Dryer cleaning Buesness Left a message about my problem . and on Tues

Aug5 His new secretary called me. She said thet had no record of me calling . I told her thats because the calls didn't go through

I don't know why. she capet insisting that she started working there from the end of May and (If) I had called they would have reschedule

me. in other words calling me a Lier . I Had to Hire a new Co.which stated up on May 7 -!4Desired Settlement: I would just Like my money refunded . thank you

Business

Response:

We have no record of this customer ever having a missed appointment nor did we receive any messages in May through June that this customer was requesting service. However, when we spoke with this customer she did indicate that she "heard" from a neighbor that we were out of business so she contracted another service provider. Customer advised she saw that we had a Drier Prevention company as well so she decided to request a refund. I explained to the customer that we do not issue refunds because a customer decides to go with another company because they "heard" from a neighbor we were out of business. I advised the Customer we had been in business through the Months of May to the present and had she called in that time period to schedule we would have surely provided service. I explained to the customer that the contract states there are no refunds and it is non transferable and we are unable to issue a refund. However, to assist the customer due to her apparent confusion and misinformation she was provided by her neighbor, we agreed to transfer the contract for 2015 but the customer declined.

Review: I paid $53.50 in advance to this company to turn on my home sprinklers in the spring and turn them off in the fall. They have provided this service to me for several years without incident.

They called in early April to schedule the spring system turn on, and we agreed on a date of April 21. They did not show up on that day. I waited a couple more days, but they still did not show up. I finally called and the phone rang until I heard a "mailbox full" automated message. I called several times over the course of the next week and again today with the same results.Desired Settlement: Since I need the service performed, I'm in the process of contracting with another company that provides the same service. I would like my payment refunded.

Review: I have a service contract with Sprinkler Head & Collar for contract year 2014. I have tried numerous times to call this company to schedule mid-season check-up. Each call has gone directly to voice mail which indicates mailbox is full. Is company still in business? If it is not, can I obtain a refund for contract service price?Desired Settlement: Fulfillment of contract for mid-season check up or refund of contract price.

Review: On October 29, 2014 Sprinkler Head & Collar was scheduled to perform a fall blow-out of my in-ground sprinkler system. My daughter called at approximately 11AM, 1PM and 330PM to determine the schedule for the servicemen. No one called back to update us as to when the servicemen would be coming. We were at the house until approximately 5PM and then had to leave for an appointment. Being totally frustrated, we cancelled the service at the time of the 330PM phone call. Even then, no one called us back until approximately 2PM the next day, Thursday, October 30, 2014.

We spent $101.65 on October 7, 2014 for the yearly maintenance service plan, and then another $650.00 in June of 2014 for repair of leaky valves and pipes(which have a 2 year warranty for the new valves that were installed). $360.00 of the $650.00 represents the price of one Toro Remote Zone Valve & Solenoid, and three Irritrol Remote Zone Valves which are under the warranty.

The receptionist was very nasty, and would not answer my questions as to why no one called after three attempts by us to reach them. We have cancelled any future dealings with the company.Desired Settlement: We expect a refund of $390.00 to cover the 2 year warranty on the valves, should another company need to replace them, plus a $30.00 refund for the fall blow-out not performed by Sprinkler Head & Collar, which will be done by another company. Total Refund = $390.00.

Review: I have a contract with this company to turn my sprinkler system on in the spring and off in the fall which I have paid in advance on [redacted]/2013 for the 2014 season $50.00 and $25.00 for collar cleaning service a total of $80.25. The company usually calls in March to set up an appointment for turn on service. When I did not hear from them I called and the secretary [redacted] said she would set up an appointment for [redacted], 2014 Thursday and will call me the day before to give me a time frame when they would come. She did call the day before and stated someone will be there between 10:30 AM and 3:00 PM. Since I work full time I had someone at my home from 10:00 AM until 5: PM and no one ever showed up. I have repeatedly been calling their number ###-###-#### every day since then to no avail. The phone rings and rings then states the mail box is full. This has been going on for 3 weeks. I no longer want to use this companies service so I would like them to refund my $80.25 but have no way to get in touch with them. I would greatly appreciate it if you can help me with this matter. Thank you [redacted]

Review: After numerous attempts to schedule sprinkler turn-on, I waited for 2 1/2 hours yesterday for them to turn on and they were there (all 3 men) for 10 minutes and broke the light switch (in my presence) on the wall and stated that I need an electrician to replace it and also work on the relay for the sprinkler turn on box. The electrical switch was left in the "OFF" mode and there is a full size freezer connected at the same site. This a.m. I go out to retrieve food out of the freezer and notice that the freezer is not working properly due to the switch being left in the "OFF' position and I will need to replace the "switch". The men that were there were very well aware that "they" broke the switch as they asked if I had an "extra" switch laying around. I am quite frustrated with this company and did speak to someone today who states that they did not document anything about breaking the switch and once I have the electrician come out and do the work they will return for "turn-on". I would not recommend this company to anyone, much less in an adult community where they are jeopardizing the welfare of the elderly.Desired Settlement: They should provide their own electrician, at their expense, and fix what they broke.

Review: Last year I paid to have my mother in laws sprinkler system shut off and I paid for the 2014 season to have the sprinkler turned on. They never came. Many phone calls have been made to Mr. John Sura's business to no avail. They have taken my money $64. I do not trust this man to turn on the sprinkler anymore since the Revdex.com has given him an "F" rating. I just want my money.Desired Settlement: I just want my money back for a service not performed.

Business

Response:

I spoke with [redacted] on June 27, 2014. The customer, her Mother, is [redacted] Since this customer's appointment was missed and another appointment was not scheduled timely we have decided to refund the paid contract amount of $64.20. This will be issued on June 30 2014 which she was advised of as well

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: Lawn & Garden Sprinkler Systems

Address: 302 Shoshone Ct, Toms River, New Jersey, United States, 08755

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