On 9/3/2016, *** *** did come to Sprinkler Used Cars shopping for a vehicleShe was looking to find a vehicle and establish financing for itOur salesman, *** *** showed her several vehicles*** decided she wanted to buy our Volkswagen Jetta GLIShe only
had cash down and a Saturn to trade in worth $dollarsShe did not have the full amount to buy the vehicleShe wanted us to provide financing for herWe offer financing for our customers through various credit unionsShe happened to belong to Bellco Credit Union and was a member there from a previous automobile she had purchased from us*** filled out and signed a credit application with her personal informationWe then submitted the loan to Bellco Credit Union and other various credit unions to see if we could get her approved. Bellco had approved the loan based on the information on the credit applicationTheir only stipulation was proof of incomeWe delivered the vehicle and asked *** to send us her most recent pay stubOnce we received her pay stub, we sent the pay stub in and Bellco said that they would not accept her proof of incomeThey stated that she did not make enough income to support the purchaseHer debt to income ratio was too high to approve the loan, therefore the loan was declinedOnce we were advised that the loan was declined, we then had to get the vehicle back from ***Once *** returned the Volkswagen Jetta, we did a walk around of the vehicleShe did not cause any damages to the vehicle so we did give her entire down payment back of $dollars as well as her Saturn trade in and title to itThis entire process was unfortunate for both parties*** did not get to buy the vehicle she wanted and we the dealership did not get to make a saleThis was in no way a spot delivery scam of any sortHow could it of been? *** received her entire down payment back as well as her trade inShe drove our vehicle for several days and we did not charge her at all for using itI see *** is asking for a correction to her credit reportShe would also like all the banks who we sent her information to be taken off her credit reportUnfortunately, their is no way for us to find a resolution for herThere is no trade line on her credit for the purchase of the Volkswagen JettaShe did not purchase the vehicle nor get approved for the loan, therefore there is nothing reporting on her credit reportBellco declined the loan based on her proof of income. If she is referencing the inquiries on her credit, there is nothing we can do to erase those inquiresWhen *** had signed our financial credit application, she authorized us to submit the deal to various credit unions to try to get her approvedWhen we submitted the loan to various credit unions, those credit unions then check her credit to decide if they want to approve the loan or decline the loanThis causes an inquire, not a trade lineUnfortunately we were unable to get her approved due to her credit and her not having proof of income to sufficeI know *** is disappointed in not being able to purchase the Volkswagen JettaUnfortunately her proof of income did not match what she had stated she made on her credit applicationThis is the reason we had to get the vehicle back from ***I hope *** would come and talk with usShe is a great customer of ours and this was an unfortunate event
Again the loan was approved pending verification of income The income she put on her credit app was more than what her employee statement read according to credit union We did not receive the earning til the following Monday Again she is a great customer but there is nothing I can do about this dilemma We made her 100% whole and she had free use of auto for the weekend Thanks *** ***
Thank you for your inquiry regarding Mr *** *** vehicle purchase I had no knowledge of his problem until after he had someone repair it Mr *** bought the car asis and also turned down the optional extended warranty I'm sorry he had this problem but I'm amazed he never contacted us about the problem If Mr *** has a real problem it is with the mechanic who exorbitant charge for this repair There is no way to tell an alternator is bad until that light comes on saying ck charging system That when you realize you have a problem I know of no way to pre diagnose when something might go bad Mr *** took vehicle on a very long teat drive No lights came on The fact the lights came on at a later date and time shows system was working I wish he would of contacted me earlier and I could of been of great service to him Thanks *** ***
Initial Business Response /* (1000, 14, 2015/10/05) */
Mr *** and I spoke today upon my return from vacationHis car was returned last week immediately upon finding his payment that he put in wrong drop boxHe didn't have insurance as he has a suspended drivers licenseIt was uninsured for
the past monthsHe just re insured under his wife name and is in compliance as of nowI informed him that he is subject to repossession if this occurs againI explained that I would repo it all again if the same circumstances occurHe understands his requirementsHe is currently due for paymentsI extended him grace period til this coming Thursday, Oct X XXXXI *** follow this closelyThanks *** ***
Initial Consumer Rebuttal /* (3000, 16, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** is failing to acknowledge that on July when we purchased a vehicle from *** *** we made him aware that I did not have a drivers license and that I was also recovering from an auto accidentWe close the deal with Mr*** son ***, copies of my wife's drivers license and my ID were made there at the dealershipThe insurance was canceled but reinstated under ***'s name for full coverage of the vehicleThis information was sent over by the insurance agency sprinkler auto recommends, yet they continue to claim they never received anything
Mr*** is also feeling too acknowledge that since July 24, when making our first $payment, We've always used there early bird box because it's secure in a way that no one can stick their hand through it and pull out anythingAfter the conversation I had with Mr*** yesterday, He is basically blaming us for his staff not checking the early bird boxMr*** was enraged after finding out I filed a complaint with the Revdex.com, and have stated he would do it all again, that he's done with us, and he's indicated that he *** not refund our money and he *** repossess our vehicle with the next fault, & not give it backMr*** has indicated if we are going to play the legal, let's go and we better just pay our ***And there lies the problem because even if we do pay the *** they *** still find a way to repossess our vehicle like they've already shownMr*** and I currently have an arrangement where I'll be making another payment late and he *** receive it personally, However after the conversation he and I had I still feel that they *** find a way to still repossess our car and keep our investment at a later time
Even though *** and I both work and have the ability to make the payments we feel that this company is preying upon our weak pointsWe only have the car since the beginning of July with invested over $and it thus far, and this is the behavior that we get from the companyI have already missed time off work due to their mistake and we feel that it is not our responsibility to make sure that the company checks not just one but both of their payment boxes for payments from their customersPer one of their own official documents that they send their customers in the mail with your payment schedules there overnight box is for the convenience of the customer
Since *** has already indicated that he's done with us, we would simply like to just be let out of our contract and given a full refund for the money invested into the vehicle or we would like your permission to trade in the vehicle to another dealership or to limit the contact with the company of making payment arrangements and ensuring that were making your payments on time, we would suggest altering our payment schedule to match our payday scheduleWe think this is only fair now that the company is trying to hold us responsible for how often and when they check their overnight box, along with the personal insults made to us
Final Business Response /* (4000, 18, 2015/10/08) */
Mr *** is welcomed to trade in his vehicle anywhere he desiresHe can limit contact with our collection dept very easily just by making payment in a timely manner as he contractedThere is only one payment drop at our lotHe seems to confuse a shoppers drop with payment drop although each is very adequately labeledI requested he bring payment into office to stop any further errorsEach and every payment has a day grace period as per finance contractI have gone overboard for Mr *** waiting for late paymentsHe fails to mention that he had no insurance for months which put the whole contract in automatic repossession statusMy advise to Mr *** just do as he contracted and things will be fineWe are aware of his problems but he confuses his personal problems with his contractual dutiesHe has berated our staff and harassed them to a point of total wits endPay the car off, trade it or just make his payments as contractedIve already extended his payment dates and his insuranceHe has received ample helpJust carry out his part of bargain and all will be well
Final Consumer Response /* (4200, 20, 2015/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We *** definitely explore trade in options, because it is very concerning that Mr *** isn't telling the whole truth
Concerning the insurance, a mistake had been made, but I never indicated to anyone I had a license, neither would I be drivingHowever, a copy of the insurance in my wife's name, showing full coverage, sent to Sprinkler Auto on 09/17/15, directly from the insurance companyMy car was repossessed on Monday, 09/28/15, & after speaking with the staff, they indicated *** *** gave the "manual" order to repossess on Friday, 09/25/15, the same evening I made a $300, payment they claimed they never received, then later found in their obviously marked drop box for payments
I've never harassed anyone of their staff, but they've insulted me & my family by incenuating we can't pay our bills, & yelling at us over the phoneI've only acted diligently as a consumer, & this company can't even admit when they've made a mistake
We will be happy with the new "Accredited" company we work with, that doesn't need to brag on how long they've been making mistakes like this in their business, the success does simply shows by their actions
I would not recommend to anyone I know to work with Sprinkler Auto until they've publicly addressed the misconduct of the business & staff, that reflects on their record with respected agencies
*** ** *** is not a customer of Sprinkler Used Cars nor did she buy a vehicle from usShe is not the owner of this vehicleI believe the vehicle she is talking about is a Toyota RAV bough by *** ***I think *** *** is her boyfriendA few days after *** purchased the
vehicle, *** did call in regards to an issue with ***'s vehicleShe had indicated that he was experiencing the vehicle dying at random times and shutting offShe had stated that *** had someone test the alternator and that it showed a low outputShe thought the alternator might be the problemShe had also told us of a rear differential seepageAlthough the vehicle was purchased as is with no warranty, we responded and said that we would look into the issues at no charge to ***After looking at ***'s vehicle and not being able to duplicate the shutting off/cutting out issue, we decided to replace the alternator for *** as good will and did not charge himIn response to the rear differential seepage, my mechanic stated to *** that while there was a small differential seepage, it was consistent with a year old vehicle with 96,milesIt was not leaking to the groundMore like a small seepageNor did it entail any safety hazardWe offered to fix issue at a discounted price but *** decided he did not want to have work completed. *** said ok to not fixing the differential leak and was more concerned about the vehicle dying/shutting off and wanted a new alternator installedSeveral days after he picked up the vehicle, he had called to say that the vehicle was still experiencing the same problem in regards to shutting off/cutting outWe had advised him to bring the vehicle in again for our mechanics to look at againAgain, our mechanics were not able to find a problem and could not diagnose a problemThe vehicle seemed to be driving just fineThis did not make his girlfriend, *** happyTherefore, we had decided to take the vehicle to the Toyota dealership, Stapp Interstate Toyota for a second opinionAgain, the same resultNo problem foundAfter informing ***, *** wanted someone to pick her up and take her to ***'s vehicle so that she could drive it and get the vehicle to replicate the issue it has been having for *** and herWe sent our salesman *** to pick *** up and drive her to Stapp Interstate ToyotaOnce she picked up ***'s vehicle, she drove it for about an hour*** then said that the vehicle was cutting out again and drove back to the Toyota dealershipOnce arriving at the Toyota dealership, *** had demanded that a technician at Stapp Interstate Toyota drive with her to see for themselves that the vehicle was having issuesThroughout this process, *** was becoming irate and started to use vulgar language towards us and toward the Toyota dealershipAt this point, the service manager as well as the technician were afraid to get in the vehicle with *** and drive therefore they could not diagnose the issue that was happening to the Toyota Rav To conclude, *** stormed out of the dealership and said the her friend was a mechanic and that he was going to be able to diagnose the issue for ***A few days later *** had contacted us saying that her friend was able to diagnose the problem as being a battery*** said that we had the wrong battery installed in the vehicleAgain, not arguing, We decided to pay her mechanic friend $to complete the battery repairWe had *** sign a good will repair stating that no warranty was implied nor expressed and gave him a check for $made out to ***'s mechanicIn fact, we had offered *** a yr 24k mile warranty with the purchase of the vehicle and he decided to not get one and purchased the vehicle as is with no warrantyAt this point, it is hard to believe that this request of ***'s is nothing more than an attempt on her part to hold us hostage for more repairsI feel that we as a dealer have gone above and beyond after the sale to make sure *** was provided with a quality vehicleI feel as if ***'s girlfriend, *** is trying to extort money out of our dealership and feel that she is using social media in order to do it*** has repeatedly bad mouthed our dealership through Face Book, Google and other social media sitesMy salesman, *** did not lie! He stated what our mechanic had told him and *** spoke directly with our mechanic. We as a family owned independent dealership know that rent and bills are not fun to payEspecially when unexpected repairs rear their ugly headThis is why we offer warranties to each and every one of our customersA warranty would have prevented *** and his girlfriend from having to pay for unexpected repairsUnfortunately we as a dealer can only extend so much good will before we have to say enough is enoughI think this is the case here
I do not have a written warranty or guarantee that the car is in good condition They verbally indicated that it had successfully passed all in-house checks that they indicated was thorough I do not know all of the 100+ tests that they check but assumed the alternator would be a part of
that I just feel that a reputable dealer would have picked that kind of thing up in testing
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** With all do respect, stating "Unfortunately her proof of income did not match what she had stated she made on her credit application" is not correctI provided all my check stubs and most current information and even printed out the most recent pay stub as requestedStating that I did not provide the correct information is upsettingThe sales person was the one who assisted me with the applicationI did inform the sales person that I was prevously denied a loan from BellCO, but the sales person insisted that because the dealership has a relationship with bank it would be more easier to be refinancedRegardless, of the situation or trying to blame someone; the point is that telling customers they are approved when in reality they are not is not the best way to handle businessPerhaps the finance manager or the sales person should have taken that into consideration when I told them about my previous denial
On 9/3/2016, *** *** did come to Sprinkler Used Cars shopping for a vehicleShe was looking to find a vehicle and establish financing for itOur salesman, *** *** showed her several vehicles*** decided she wanted to buy our Volkswagen Jetta GLIShe only
had cash down and a Saturn to trade in worth $dollarsShe did not have the full amount to buy the vehicleShe wanted us to provide financing for herWe offer financing for our customers through various credit unionsShe happened to belong to Bellco Credit Union and was a member there from a previous automobile she had purchased from us*** filled out and signed a credit application with her personal informationWe then submitted the loan to Bellco Credit Union and other various credit unions to see if we could get her approved. Bellco had approved the loan based on the information on the credit applicationTheir only stipulation was proof of incomeWe delivered the vehicle and asked *** to send us her most recent pay stubOnce we received her pay stub, we sent the pay stub in and Bellco said that they would not accept her proof of incomeThey stated that she did not make enough income to support the purchaseHer debt to income ratio was too high to approve the loan, therefore the loan was declinedOnce we were advised that the loan was declined, we then had to get the vehicle back from ***Once *** returned the Volkswagen Jetta, we did a walk around of the vehicleShe did not cause any damages to the vehicle so we did give her entire down payment back of $dollars as well as her Saturn trade in and title to itThis entire process was unfortunate for both parties*** did not get to buy the vehicle she wanted and we the dealership did not get to make a saleThis was in no way a spot delivery scam of any sortHow could it of been? *** received her entire down payment back as well as her trade inShe drove our vehicle for several days and we did not charge her at all for using itI see *** is asking for a correction to her credit reportShe would also like all the banks who we sent her information to be taken off her credit reportUnfortunately, their is no way for us to find a resolution for herThere is no trade line on her credit for the purchase of the Volkswagen JettaShe did not purchase the vehicle nor get approved for the loan, therefore there is nothing reporting on her credit reportBellco declined the loan based on her proof of income. If she is referencing the inquiries on her credit, there is nothing we can do to erase those inquiresWhen *** had signed our financial credit application, she authorized us to submit the deal to various credit unions to try to get her approvedWhen we submitted the loan to various credit unions, those credit unions then check her credit to decide if they want to approve the loan or decline the loanThis causes an inquire, not a trade lineUnfortunately we were unable to get her approved due to her credit and her not having proof of income to sufficeI know *** is disappointed in not being able to purchase the Volkswagen JettaUnfortunately her proof of income did not match what she had stated she made on her credit applicationThis is the reason we had to get the vehicle back from ***I hope *** would come and talk with usShe is a great customer of ours and this was an unfortunate event
Again the loan was approved pending verification of income The income she put on her credit app was more than what her employee statement read according to credit union We did not receive the earning til the following Monday Again she is a great customer but there is nothing I can do about this dilemma We made her 100% whole and she had free use of auto for the weekend Thanks *** ***
Thank you for your inquiry regarding Mr *** *** vehicle purchase I had no knowledge of his problem until after he had someone repair it Mr *** bought the car asis and also turned down the optional extended warranty I'm sorry he had this problem but I'm amazed he never contacted us about the problem If Mr *** has a real problem it is with the mechanic who exorbitant charge for this repair There is no way to tell an alternator is bad until that light comes on saying ck charging system That when you realize you have a problem I know of no way to pre diagnose when something might go bad Mr *** took vehicle on a very long teat drive No lights came on The fact the lights came on at a later date and time shows system was working I wish he would of contacted me earlier and I could of been of great service to him Thanks *** ***
Initial Business Response /* (1000, 14, 2015/10/05) */
Mr *** and I spoke today upon my return from vacationHis car was returned last week immediately upon finding his payment that he put in wrong drop boxHe didn't have insurance as he has a suspended drivers licenseIt was uninsured for
the past monthsHe just re insured under his wife name and is in compliance as of nowI informed him that he is subject to repossession if this occurs againI explained that I would repo it all again if the same circumstances occurHe understands his requirementsHe is currently due for paymentsI extended him grace period til this coming Thursday, Oct X XXXXI *** follow this closelyThanks *** ***
Initial Consumer Rebuttal /* (3000, 16, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** is failing to acknowledge that on July when we purchased a vehicle from *** *** we made him aware that I did not have a drivers license and that I was also recovering from an auto accidentWe close the deal with Mr*** son ***, copies of my wife's drivers license and my ID were made there at the dealershipThe insurance was canceled but reinstated under ***'s name for full coverage of the vehicleThis information was sent over by the insurance agency sprinkler auto recommends, yet they continue to claim they never received anything
Mr*** is also feeling too acknowledge that since July 24, when making our first $payment, We've always used there early bird box because it's secure in a way that no one can stick their hand through it and pull out anythingAfter the conversation I had with Mr*** yesterday, He is basically blaming us for his staff not checking the early bird boxMr*** was enraged after finding out I filed a complaint with the Revdex.com, and have stated he would do it all again, that he's done with us, and he's indicated that he *** not refund our money and he *** repossess our vehicle with the next fault, & not give it backMr*** has indicated if we are going to play the legal, let's go and we better just pay our ***And there lies the problem because even if we do pay the *** they *** still find a way to repossess our vehicle like they've already shownMr*** and I currently have an arrangement where I'll be making another payment late and he *** receive it personally, However after the conversation he and I had I still feel that they *** find a way to still repossess our car and keep our investment at a later time
Even though *** and I both work and have the ability to make the payments we feel that this company is preying upon our weak pointsWe only have the car since the beginning of July with invested over $and it thus far, and this is the behavior that we get from the companyI have already missed time off work due to their mistake and we feel that it is not our responsibility to make sure that the company checks not just one but both of their payment boxes for payments from their customersPer one of their own official documents that they send their customers in the mail with your payment schedules there overnight box is for the convenience of the customer
Since *** has already indicated that he's done with us, we would simply like to just be let out of our contract and given a full refund for the money invested into the vehicle or we would like your permission to trade in the vehicle to another dealership or to limit the contact with the company of making payment arrangements and ensuring that were making your payments on time, we would suggest altering our payment schedule to match our payday scheduleWe think this is only fair now that the company is trying to hold us responsible for how often and when they check their overnight box, along with the personal insults made to us
Final Business Response /* (4000, 18, 2015/10/08) */
Mr *** is welcomed to trade in his vehicle anywhere he desiresHe can limit contact with our collection dept very easily just by making payment in a timely manner as he contractedThere is only one payment drop at our lotHe seems to confuse a shoppers drop with payment drop although each is very adequately labeledI requested he bring payment into office to stop any further errorsEach and every payment has a day grace period as per finance contractI have gone overboard for Mr *** waiting for late paymentsHe fails to mention that he had no insurance for months which put the whole contract in automatic repossession statusMy advise to Mr *** just do as he contracted and things will be fineWe are aware of his problems but he confuses his personal problems with his contractual dutiesHe has berated our staff and harassed them to a point of total wits endPay the car off, trade it or just make his payments as contractedIve already extended his payment dates and his insuranceHe has received ample helpJust carry out his part of bargain and all will be well
Final Consumer Response /* (4200, 20, 2015/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We *** definitely explore trade in options, because it is very concerning that Mr *** isn't telling the whole truth
Concerning the insurance, a mistake had been made, but I never indicated to anyone I had a license, neither would I be drivingHowever, a copy of the insurance in my wife's name, showing full coverage, sent to Sprinkler Auto on 09/17/15, directly from the insurance companyMy car was repossessed on Monday, 09/28/15, & after speaking with the staff, they indicated *** *** gave the "manual" order to repossess on Friday, 09/25/15, the same evening I made a $300, payment they claimed they never received, then later found in their obviously marked drop box for payments
I've never harassed anyone of their staff, but they've insulted me & my family by incenuating we can't pay our bills, & yelling at us over the phoneI've only acted diligently as a consumer, & this company can't even admit when they've made a mistake
We will be happy with the new "Accredited" company we work with, that doesn't need to brag on how long they've been making mistakes like this in their business, the success does simply shows by their actions
I would not recommend to anyone I know to work with Sprinkler Auto until they've publicly addressed the misconduct of the business & staff, that reflects on their record with respected agencies
*** ** *** is not a customer of Sprinkler Used Cars nor did she buy a vehicle from usShe is not the owner of this vehicleI believe the vehicle she is talking about is a Toyota RAV bough by *** ***I think *** *** is her boyfriendA few days after *** purchased the
vehicle, *** did call in regards to an issue with ***'s vehicleShe had indicated that he was experiencing the vehicle dying at random times and shutting offShe had stated that *** had someone test the alternator and that it showed a low outputShe thought the alternator might be the problemShe had also told us of a rear differential seepageAlthough the vehicle was purchased as is with no warranty, we responded and said that we would look into the issues at no charge to ***After looking at ***'s vehicle and not being able to duplicate the shutting off/cutting out issue, we decided to replace the alternator for *** as good will and did not charge himIn response to the rear differential seepage, my mechanic stated to *** that while there was a small differential seepage, it was consistent with a year old vehicle with 96,milesIt was not leaking to the groundMore like a small seepageNor did it entail any safety hazardWe offered to fix issue at a discounted price but *** decided he did not want to have work completed. *** said ok to not fixing the differential leak and was more concerned about the vehicle dying/shutting off and wanted a new alternator installedSeveral days after he picked up the vehicle, he had called to say that the vehicle was still experiencing the same problem in regards to shutting off/cutting outWe had advised him to bring the vehicle in again for our mechanics to look at againAgain, our mechanics were not able to find a problem and could not diagnose a problemThe vehicle seemed to be driving just fineThis did not make his girlfriend, *** happyTherefore, we had decided to take the vehicle to the Toyota dealership, Stapp Interstate Toyota for a second opinionAgain, the same resultNo problem foundAfter informing ***, *** wanted someone to pick her up and take her to ***'s vehicle so that she could drive it and get the vehicle to replicate the issue it has been having for *** and herWe sent our salesman *** to pick *** up and drive her to Stapp Interstate ToyotaOnce she picked up ***'s vehicle, she drove it for about an hour*** then said that the vehicle was cutting out again and drove back to the Toyota dealershipOnce arriving at the Toyota dealership, *** had demanded that a technician at Stapp Interstate Toyota drive with her to see for themselves that the vehicle was having issuesThroughout this process, *** was becoming irate and started to use vulgar language towards us and toward the Toyota dealershipAt this point, the service manager as well as the technician were afraid to get in the vehicle with *** and drive therefore they could not diagnose the issue that was happening to the Toyota Rav To conclude, *** stormed out of the dealership and said the her friend was a mechanic and that he was going to be able to diagnose the issue for ***A few days later *** had contacted us saying that her friend was able to diagnose the problem as being a battery*** said that we had the wrong battery installed in the vehicleAgain, not arguing, We decided to pay her mechanic friend $to complete the battery repairWe had *** sign a good will repair stating that no warranty was implied nor expressed and gave him a check for $made out to ***'s mechanicIn fact, we had offered *** a yr 24k mile warranty with the purchase of the vehicle and he decided to not get one and purchased the vehicle as is with no warrantyAt this point, it is hard to believe that this request of ***'s is nothing more than an attempt on her part to hold us hostage for more repairsI feel that we as a dealer have gone above and beyond after the sale to make sure *** was provided with a quality vehicleI feel as if ***'s girlfriend, *** is trying to extort money out of our dealership and feel that she is using social media in order to do it*** has repeatedly bad mouthed our dealership through Face Book, Google and other social media sitesMy salesman, *** did not lie! He stated what our mechanic had told him and *** spoke directly with our mechanic. We as a family owned independent dealership know that rent and bills are not fun to payEspecially when unexpected repairs rear their ugly headThis is why we offer warranties to each and every one of our customersA warranty would have prevented *** and his girlfriend from having to pay for unexpected repairsUnfortunately we as a dealer can only extend so much good will before we have to say enough is enoughI think this is the case here
I do not have a written warranty or guarantee that the car is in good condition They verbally indicated that it had successfully passed all in-house checks that they indicated was thorough I do not know all of the 100+ tests that they check but assumed the alternator would be a part of
that I just feel that a reputable dealer would have picked that kind of thing up in testing
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** With all do respect, stating "Unfortunately her proof of income did not match what she had stated she made on her credit application" is not correctI provided all my check stubs and most current information and even printed out the most recent pay stub as requestedStating that I did not provide the correct information is upsettingThe sales person was the one who assisted me with the applicationI did inform the sales person that I was prevously denied a loan from BellCO, but the sales person insisted that because the dealership has a relationship with bank it would be more easier to be refinancedRegardless, of the situation or trying to blame someone; the point is that telling customers they are approved when in reality they are not is not the best way to handle businessPerhaps the finance manager or the sales person should have taken that into consideration when I told them about my previous denial