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Initial Business Response / [redacted] (1000, 9, 2016/07/19) */ July 19, Ms [redacted] XXXXX [redacted] Elkhart, IN XXXXX RE: Aspen Dental Account Number XXXXXXX Revdex.com Case # XXXXXXXX Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Mishawaka, IN Aspen Dental branded practice, owned and operated by [redacted] Dental PCI certainly do apologize for your experience at the Mishawaka, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountThe [redacted] balance showing due on your account is a result of amounts not covered by your dental insurance for the cleaning and fluoride services provided to you on May 24, The remaining balance due after insurance payment is your responsibilityAs a onetime courtesy I have removed the balanceGoing forward, if you choose to have services provided by Aspen Dental that result in a residual balance, you will be responsible for that amount I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension [redacted] Fax: (XXX) XXX-XXXX E-mail: [redacted] @aspendental.com

Initial Business Response /* (1000, 5, 2018/01/04) */
Here is my response to this complaint
_________________________________
January 4,
Mr*** ***
XXXXX *** St
*** ** XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com Case # XXXXXXXX
Dear
Mr***:
Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Mishawaka, IN Aspen Dental branded practice, owned and operated by MISHAWAKA DENTAL LLCI certainly do apologize for your experience at Mishawaka, IN Aspen Dental office
I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Mishawaka, IN Aspen Dental Regional Manager, Maggie BradenAll services charged to you were provided as indicated and authorized by youGiven your complaint and dissatisfaction Maggie has authorized a 50% reduction in the balance dueThe past due balance is now $The collection agency is being notified of the adjustmentIf you wish to pay the $balance in full you may make payment at the dental officeTo make partial payments or discuss possible payment arrangements you must work through the collection agency
I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information
Sincerely,
*** ***
*** ***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: X-XXX-XXX-XXXX, Extension
Fax: (XXX) XXX-XXXX
E-mail: ***@aspendental.com
Initial Consumer Rebuttal /* (3000, 7, 2018/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they deliberately mislead me, and they do it to others also as reading there reviews online proveI paid $for teeth cleaning, and that's all that will be paidI'll deal with there dishonest credit mark on my record, and they can deal with another bad review to add to the many that are already out thereThey will loose far more than the trumped up $from the bad reviews, than they would gain by me settling for there dishonest business tactics
Final Business Response /* (4000, 9, 2018/01/12) */
To whom it may concern:
The response remains as isA 50% reduction has been givenThe past due balance is now $
Thanks,
Sincerely,
*** ***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: XXX-XXX-XXXX Ext XXXXXX
Fax: XXX-XXX-XXXX
E-Mail: ***@aspendental.com

Initial Business Response /* (1000, 9, 2016/07/19) */
July 19, 2016
Ms. [redacted] XXXXX [redacted] Elkhart, IN XXXXX
RE: Aspen Dental Account Number XXXXXXX Revdex.com Case # XXXXXXXX
Dear Ms. [redacted]:
Thank you for sharing your concerns about the treatment you received. I am...

writing to you on behalf of the Mishawaka, IN Aspen Dental branded practice, owned and operated by [redacted] Dental PC. I certainly do apologize for your experience at the Mishawaka, IN Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. The [redacted] balance showing due on your account is a result of amounts not covered by your dental insurance for the cleaning and fluoride services provided to you on May 24, 2016. The remaining balance due after insurance payment is your responsibility. As a onetime courtesy I have removed the balance. Going forward, if you choose to have services provided by Aspen Dental that result in a residual balance, you will be responsible for that amount.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]
[redacted]
Senior Patient Satisfaction Specialist Aspen Dental Management, Inc.
Phone: X-XXX-XXX-XXXX, Extension [redacted] Fax: (XXX) XXX-XXXX
E-mail: [redacted]@aspendental.com