Sprinter Total Indoor Comfort

I have reviewed the files and below is a calendar date of events and comments regarding the service we performed  for [redacted]. 11/11/2014 Inv. 7360 Charge $99 paid with Visa[redacted] was dispatched to the residence because customer indicated that the air handler was blowing cold...

air.  When [redacted] arrived he was unable to determine the cause of the problem.  He did note that there is a fuel oil boiler that is supplying hot water to the air handler and it started up with no problems.  He also noted that the boiler was in need of a service.  Only charge was for the diagnostic/service call fee to coming to the home.  NO additional labor or time was charged. 12/2/2014 Inv. 7407 $139 paid cash[redacted] was dispatched to the residence at the customer request to service the boiler.  [redacted] serviced the burner on the boiler.  The burner was dirty and had not been cleaned for a while.  [redacted] also changed the nozzle and set the combustion at 13% CO.  Only charge was for the servicing of the boiler no charge for nozzle or additional labor. The reason the nozzle is having to be replaced is because [redacted] doe not have an inline oil filter on his boiler and so no filter causes build up and plugs the nozzle and the burner to be dirty which then causes the boiler to not work which causes the system to not supply hot water or heat. 2/9/15 Inv. 7574 NO CHARGE[redacted] was dispatched because he was notified there was a leak in the mechanical room.  [redacted] found the leak is coming from the coil in the furnace.  [redacted] stated he would limp the system along through the winter and possibly have us change it out this summer.  This call was made with NO CHARGE even though it had nothing to do with the previous service call 2 months prior. 6/3.15 Inv. 7763 $139 paid by Visa[redacted] was dispatched out because he had no hot water.  When [redacted] arrived he found the nozzle was plugged again and the burner was extremely dirty.  [redacted] serviced and cleaned the burner and changed the nozzle.  [redacted] also left an extra nozzle onsite.  [redacted] started the boiler up and cycled the boiler.  It was working properly when [redacted] left that morning.  The only charge was for the service call and the cleaning of the boiler not additional labor or nozzles that were installed and left onsite. 6/3/15 [redacted] received a phone call late that evening from [redacted] indicating that he has no hot water again.  [redacted] told [redacted] it is probably the nozzle again and that he would be happy to send his son out the following morning with a new burner and nozzle.  [redacted] told [redacted] he would do the service for free but the burner would be an additional cost. 6/4/15 [redacted] called [redacted] and told him he had forgotten that he had an appointment in Idaho Falls and that he would be home that afternoon.  Due to a scheduling conflict [redacted] told [redacted] that we could not get by that afternoon (we already scheduled appointments) but that he would be happy to send him the following day.  [redacted] told [redacted] he would see what he could do and has never returned the phone call since that time. The charge of $139 was for a service performed on 6/3/15 and was working when the technician left the residence.  When the equipment does not have the proper filters to run properly it is difficult to know how long a system will continue to run.  Sprinterperformed the service and on many visits went above and beyond for no additional charge and was still willing to do so, we were simply waiting for the return phone call from [redacted].  Sprinter does back their work and stands behind the work that they perform.  If [redacted] would have contacted [redacted] or Sprinter we could have resolved this concern without involving a third party and filing a formal complaint over something that was left in the hands of [redacted] to follow up on.   [redacted]Sprinter Heating###-###-####